Arvostelut (661)

Kokonaisarvio
4,6
Lukumäärä luokitustasoa kohden
  • 80 % arvioista on 5 tähteä
  • 8 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 2 % arvioista on 2 tähteä
  • 8 % arvioista on 1 tähteä
11. marraskuu 2021

Great customer service. I had issues with something I could not fix myself and the team helped me as soon as they could.

Nummer Schilder Store
Alankomaat
Noin kuukausi sovelluksen käyttöä
Orbit vastasi 11. marraskuu 2021

Thanks so much for the review! This means a lot :) - Emily, Support Lead

20. heinäkuu 2020

Discounts did not triggered, customers still check out, allowing us to know about this issue. Imaging those who abandoned their carts without letting us know. Support put it to poor internet connection and user clicking back and forth during checkout which caused this issue.
The fact that the order confirmation email was shown the discount descriptions but checkout amount did not deduct shows very clearly an issue with the discount app triggering.

In the end, a very standard reply to us to get out of this situation.
"Our development team is aware of this and we will be looking into a fix for it ASAP. However, I don't have an ETA right now unfortunately"

We silently accepted the above reply until last week, we gotten 2 more big orders without discount triggered.
This is totally not acceptable for any e-commerce business, big or small.

Sorella Singapore
Singapore
Noin kuukausi sovelluksen käyttöä
2. kesäkuu 2023

Great app! Very quick responses and prompt solutions.

Would definitely recommend this app for additional offers

Paul Penders
Intia
Noin kuukausi sovelluksen käyttöä
Orbit vastasi 5. kesäkuu 2023

Thanks so much for this review! We appreciate it :) - Emily, Head of Support

3. toukokuu 2017

I had my web designer install the app and I just set up my first offer. It was very easy to do and I'm looking forward to seeing how it works with my customers!

Dktdesigns
Yhdysvallat
Noin kuukausi sovelluksen käyttöä
19. kesäkuu 2020

I'm testing the app, but I can tell you that the support is very great! they help me to resolve a problem in a few minutes

SISOS
Italia
Noin kuukausi sovelluksen käyttöä
28. huhtikuu 2017

Really happy! Great support and it's working well :)

It Really Works Vitamins
Yhdistynyt kuningaskunta
Noin kuukausi sovelluksen käyttöä
5. maaliskuu 2020

I use their app and my trial period has finished but they have extended it by 2 weeks and have helped me. They have amazing app and their customer support is very nice and polite too! I recommend them 100 % and wish them good luck and future successes. :)

The Touch Led Light
Bulgaria
Noin kuukausi sovelluksen käyttöä
21. heinäkuu 2021

Very poor after-sale service, didn't help me solve the problem, no one responded to the email. Definitely not recommended for installation

kokorosastudio.com
Kiina
Noin kuukausi sovelluksen käyttöä
Orbit vastasi 21. heinäkuu 2021

Hi there! We have sent you a few responses, most recently with an update about your issue. Please check your inbox and respond to us ASAP! Thank you :)

18. lokakuu 2022

Oh man, where do I begin? This app is truly just, something else. It really helps and boosts conversions with all the nice features it has! When I first installed it, I needed some help on what would be the best set up for me and both Alex and Emily were just outstanding. They helped me to the tea and I was just amazed with how kindly they helped me throughout each of my questions. If you guys are reading this, thank you so much! I can't recommend this app enough :)

tiktokedftw
Yhdysvallat
Noin kuukausi sovelluksen käyttöä
Orbit vastasi 18. lokakuu 2022

Thank you so much for this kind review, Jose!! I really appreciate you taking the time to say such nice things about my team. :) - Emily, Head of Support

Muokattu 31. lokakuu 2017

I have tried all the gifts app, they are for the most glitchy and or do not do what I want. This app is so far perfect. I had a few snags in the beginning but the staff was able to quickly fix my issue and teach me the proper way to use the app. Not to mention they were able to work with me over night and also during business hours which was amazing. Thank you!

Dermavenue
Yhdysvallat
Noin kuukausi sovelluksen käyttöä