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I was initially hesitant to use this app due to some negative reviews. This app provides essential features that offer numerous options for my business. It's important to note that it may not work flawlessly immediately upon installation. I'm giving it a 5-star rating because of the attention and customer service of its team, who are constantly tweaking and improving it on your website and addressing any issues. It is working and so far I have 3 different types of offers on my site. I wish i had known about it earlier. Most of these offers should have been built in Shopify and free. Luckily this app is addressing many of the shortcomings but it is not that easy nor a straight forward job. Keep that in mind.
I really appreciate you giving us a chance! This is such a great review, I'm grateful you took the time to share your positive experience. Thank you :) - Emily, Head of Support
Outstanding app. Supplies the bulk of my order increases across the shop. Excellent support too.
Thank you very much! - Emily, Head of Support
Amazing app! Quick help from the team and would absolutely recommend them :)
We're happy to hear this! Appreciate your recommendation and this great review.
- Will, Head of Development
Above-and-beyond customer support from Alex. I was so impressed with the level of care to get my store up and running. Amazing, 10/10
Hey, thanks for this glowing review! We're glad to hear you felt supported as you were getting going.
- Will, Head of Development
Customer service experience is incredible!
Thank you so much! - Emily, Head of Support
Had a bit of an issue with the app, contacted them and Patrick was straight on it and fixed it in a flash! Thank you Patrick for your quick help and fix :-)
So far, the app is great and is really helping our business with special offers. We ran into a little problem with the Free Gift offer, but SuppleApps Support team responded quickly and helped us fixed the issue. Great app and customer service!
super fast support! They fixed my issue within 30 minutes, thank you!
USO is the only discounting app we use, and it allows us to run more complex discounts than we can natively in Shopify. We recently upgraded our theme, and we've needed help with a couple of things. The USO team has been immediately available on live chat within the app both times, and they've quickly made the edits to our theme needed to make things work. I really appreciate their partnership!
The app is great for increasing your average order value and has great support. I was faced with a particular issue within the app, submitted a support ticket and they solved the issue in a short amount of time. Recommend.
Really happy to hear this, glad we could help! - Emily, Support Lead