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In base alla valutazione
Love the app. Emailed them regarding a small setting that we need on our end and they were happy to help.
Lots of glitches. Main reason I don't like it is the sale price is not visible in either the collection listing OR the individual product listing. The customer only sees their discounted total in the cart and no where else. It makes bulk discounts very misleading.
I'm sorry to hear you've having trouble! This is a feature that's on our current roadmap for the near future. I don't see a previous ticket from you in our inbox, so I've sent you a fresh email to chat more about it. Looking forward to hearing from you!
Great customer service. I had issues with something I could not fix myself and the team helped me as soon as they could.
Thanks so much for the review! This means a lot :) - Emily, Support Lead
Discounts did not triggered, customers still check out, allowing us to know about this issue. Imaging those who abandoned their carts without letting us know. Support put it to poor internet connection and user clicking back and forth during checkout which caused this issue.
The fact that the order confirmation email was shown the discount descriptions but checkout amount did not deduct shows very clearly an issue with the discount app triggering.
In the end, a very standard reply to us to get out of this situation.
"Our development team is aware of this and we will be looking into a fix for it ASAP. However, I don't have an ETA right now unfortunately"
We silently accepted the above reply until last week, we gotten 2 more big orders without discount triggered.
This is totally not acceptable for any e-commerce business, big or small.
Great app! Very quick responses and prompt solutions.
Would definitely recommend this app for additional offers
Thanks so much for this review! We appreciate it :) - Emily, Head of Support
I had my web designer install the app and I just set up my first offer. It was very easy to do and I'm looking forward to seeing how it works with my customers!
I'm testing the app, but I can tell you that the support is very great! they help me to resolve a problem in a few minutes
Really happy! Great support and it's working well :)
I use their app and my trial period has finished but they have extended it by 2 weeks and have helped me. They have amazing app and their customer support is very nice and polite too! I recommend them 100 % and wish them good luck and future successes. :)
Very poor after-sale service, didn't help me solve the problem, no one responded to the email. Definitely not recommended for installation
Hi there! We have sent you a few responses, most recently with an update about your issue. Please check your inbox and respond to us ASAP! Thank you :)