Ultimate Special Offers , 649 recensioni

Valutazione complessiva
4,6
Numero di recensioni per livello
  • Il 80% delle recensioni ha 5 stelle
  • Il 8% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 8% delle recensioni ha 1 stelle
29 settembre 2019

Many issues with the discount and support was slow, received a reply saying app is not compatible with other apps.

Young Hearts Lingerie
Singapore
23 giorni di utilizzo dell’app
Orbit ha risposto 15 ottobre 2019

Hi there! We're sorry to hear you were having difficulties setting up the app. We do our best to ensure the app's compatibility with all stores, however, there can sometimes be incompatibilities with other apps in the marketplace. We really appreciate your patience during our busiest season!

16 novembre 2022

Great app so far. Ran into a couple confusing things (due to the way I wanted to set up our discounts) and Support was very quick to help me get them resolved. No complaints so far, Thanks!

ThePicklrShop
Stati Uniti
1 giorno di utilizzo dell’app
Orbit ha risposto 17 novembre 2022

Thank you so much for the kind words, we really appreciate it!! - Emily, Head of Support

Data modifica: 28 giugno 2018

Updated to 4 stars after working with Emily from Supple. She has been extremely helpful and understanding of the issues that we have had. We were able to fix our store to use Paypal with the app (note that the PayPal button will need to be removed from the cart screen, but PayPal will still work as a payment option at checkout. We are having another sale this weekend and intend to use the app again. If things run smoothly, I will upgrade our review to 5 stars.

I am pretty disappointed with this app. The options for discounts are amazing, but in order for the app to work properly you have to remove PayPal Express checkout from your store (per Declan in customer support). This is not something that we can live with and it is not something that we were informed about prior to installing the app. Also, customer service is very slow. Many apps that we use have staff on hand at night and on the weekend to help with issues. Our discounts were not working for a Sunday only sale and it took 48 hours (plus 3 emails) to get any response at all. I am so disappointed because I thought this app was the solution we needed - but it was only a waste of time and an embarrassment to us for many customers that could not get our discount to work.

Curved And Dangerous
Stati Uniti
22 giorni di utilizzo dell’app
10 dicembre 2019

First off, the fact that we even need to install all these stupid "apps" to do what Shopify should do "out of the box" is beyond me. It is the single most frustrating and enraging part of dealing with our online commerce work today.

That being said. We were hoping this App would do what we needed. Which is to provide a "Buy X, Get Y" type of option. It did provide some of that functionality. However, the App will sporadically not work--some people get the discount correctly. Others, seemingly random, will not get the discount at all. This causes us to have to manually adjust the cart & perform a refund for those customers that do complete the purchase--many will just abandon their carts. Also, when doing a "Buy X, Get Y" at a discount or free, the customer can put items into the cart to qualify for the discount. Then, removing qualifying items from the cart DOES NOT remove the bonus or free items. This is a flaw that needs to be corrected as well. Until these issues are fixed, we will not use, and cannot recommend, this App.

Believe.Dream.Imagine.
Stati Uniti
30 giorni di utilizzo dell’app
25 febbraio 2018

I like the app but the layout is not professional and $20 is way too much, Other apps that have much better services and convert more charge way less

Cute Planet
Stati Uniti
19 giorni di utilizzo dell’app
28 settembre 2019

I bought it, but it didn't work properly and the staff didn't respond to it. It was terrible.I wasted 19 dollars.

Chiberry
Belgio
19 giorni di utilizzo dell’app
Orbit ha risposto 15 ottobre 2019

Hi there. We're sorry to hear you've had trouble using the app. Our support history shows some correspondence between yourself and our support agents, so we're not sure when our messages stopped making their way to your inbox. In the meantime, we've sent you a follow-up—please be sure to check your email's junk folder. Thanks!

Data modifica: 20 febbraio 2018

The app is easy to use but custumer service is really bad! 2 emails and no response and people complaining because it is not working the offer.

[EDIT] Costumer Service reviewed the issue very efficiently. Thank you

Rr Fine Jewelry
Stati Uniti
20 giorni di utilizzo dell’app
23 novembre 2019

FANTASTIC app! This app does the work of many other apps combined without the restrictions of the other apps I was using! PLUS the support has been INCREDIBLE with awesome help! WE LOVE THIS APP! Download it, you won't regret it!

Silver Fox Vinyl
Canada
Circa 15 ore di utilizzo dell’app
25 ottobre 2019

It's been 2 day, and they never answer your question. I've talked to them through Email, Twitter. No Reply!!! Don't care about customer.

BOVANNI
RAS di Hong Kong
10 giorni di utilizzo dell’app
Orbit ha risposto 28 ottobre 2019

Hi there! We received your message and replied shortly after, however, it looks like there might be a timezone difference between us. If our response isn't in your inbox, please be sure to check your junk mail to see if it ended up there. Thanks!

Data modifica: 3 agosto 2021

The discount feature is not integrating properly. It doesnt show in my cart drawer. I asked for assistance but they they keep throwing random ans and no help. Very bad service. plan to uninstall if there is no help today also.

Belora
India
9 giorni di utilizzo dell’app
Orbit ha risposto 3 agosto 2021

Hi there! We are so sorry to hear about your experience with Ultimate Special Offers. We have our team actively fixing this and properly integrating the app with your theme. Thank you so much for your patience while we look into this!