レビュー (665)

総合評価
4.6
評価レベルごとの件数
  • 評価の80%は5つ星です
  • 評価の8%は4つ星です
  • 評価の1%は3つ星です
  • 評価の2%は2つ星です
  • 評価の8%は1つ星です
2022年11月7日

the bogo app didnt work when customers went to pay on last step. didnt take off discount. unfortunately i didnt realize this till three days later and no sales.

Spotted Gecko Clothing
カナダ
アプリの使用期間:1年以上
Orbitが返信しました 2022年11月7日

I'm sorry to hear you're having trouble! I've sent you a message to get this resolved, please check your inbox (including spam) and get back to me ASAP! - Emily, Head of Support

2020年7月29日

Doesn't work. Never got an answer. No help at all. Shows at random products in different languages on different websites...

Myspirituals
オランダ
アプリの使用期間:1年以上
2018年11月2日

Doesn't work, i have to cancel the orders and apply the discount manually. Have contacted them twice about the issue but no response so far. I need my money back.

Ethnic Rajasthan
インド
アプリの使用期間:1年以上
2020年1月5日

Unfortunately problem wasn't solved therefore, we stopped using this app as much as we would like to utilize on our site.

Suncore Foods Inc.
アメリカ合衆国
アプリの使用期間:約1年
Orbitが返信しました 2020年1月13日

Hi there! According to our ticket history, the issue you’re experiencing is related to a slide-out cart setting in your theme and is easily fixable. We’ve sent you instructions on how to solve this — have a look in your inbox (including spam) and let us know if you have any follow-up questions. Thank you!

2019年1月9日

this app does not work well at all. I'm big on other customer reviews so I hope you all really believe me when I say that if you have any issues which this app you will not receive any help from them! its not the fact that they respond late, they never respond at all! the app does not work well and if you disable the app, it still glitches and still allows the dicounts to show up on your site!

Icon
アメリカ合衆国
アプリの使用期間:約1年
2018年11月2日

Customer support is VERY slow. Expect for your email to be replied in 3-4 days.
Also, a member of support made a change on my site (a simple task of taking something out of a page) and ended up messing up, making the checkout button NOT WORK?!?! so many of my customers clicked checkout only to stay on the same page. Got lots of emails.
Then I still had to wait an extended amount of time just to get the regular page running again... disappointing.

I am willing to give it another try for upsells. We'll see how it goes..

Net Zero Straw
カナダ
アプリの使用期間:約1年
2018年12月13日

My app hasn't worked for 2 days already and hadn't heard back from their support service. Disappointing to have this issue during the busiest time of the year. We've had to refund customers since the app has failed multiple times.

MOIRA BEAUTY
アメリカ合衆国
アプリの使用期間:約1年
2020年5月26日

They have the worst customer support. If you have any issues you cannot simply get any help. Very disappointed!

Cloyers
イギリス
アプリの使用期間:12ヶ月
Orbitが返信しました 2020年5月26日

It looks like your original messages caught us over the weekend. We responded to you yesterday but haven't heard back yet! We just sent you another response, please have a look so we can get your issue resolved. Thank you!

2018年11月27日

Extremely slow customer service. This is a crucial time of the year I would expect better. I used this app before and was happy with it this is why I wanted to try again

Figure Slim
アメリカ合衆国
アプリの使用期間:9ヶ月
編集日:2024年8月4日

Update: The offers are not showing up on my site. It's glitching and unfortunately did not have a good turnout with a BIG sale I was having. I had to uninstall the app and get another one sadly.

All Things Mama Designs
アメリカ合衆国
アプリの使用期間:9ヶ月
Orbitが返信しました 2023年11月21日

Hi! I'm sorry to hear you're having trouble. I see that you uninstalled the app before reaching out, but if you're willing to reinstall I'd be happy to get this resolved for you. I've sent you an email, hope to hear from you! - Emily, Head of Support