レビュー (665)

総合評価
4.6
評価レベルごとの件数
  • 評価の80%は5つ星です
  • 評価の8%は4つ星です
  • 評価の1%は3つ星です
  • 評価の2%は2つ星です
  • 評価の8%は1つ星です
2019年5月22日

This app was free and now it started charging me without telling me i had to pay for it, i would like a refund from that. because i was not told and i would of deleted it

Reppit
オーストラリア
アプリの使用期間:2ヶ月
Orbitが返信しました 2019年5月23日

Hi there! Ultimate Special Offers has a free 10-day trial, after which there is a monthly fee. However, we never charge without consent as payment requires authorization by the account owner first. In case you'd like more information about this process, we've sent you an email about payment authorization.

編集日:2021年5月20日

Run Fast! I wasted my time learning and testing the app before I realized this!
What is Shopify doing allowing an app to charge me $499 a MONTH in fees on a per transaction basis before they become unlimited? That is $6000 a year!
I might see the value if your app is directly responsible for the sale, as is the case with a portion of the online sales. Unfortunately, many of those sales are attributed to the my marketing. We can get into how many companies have their hand in a new business owner's pocket by the time you take your cut for the final accounting, but my store isn't a startup that is adding a sale at a time. We are coming into this app selling 6,000 items a year on discount. The major issue is having the same pricing structure with Shopify POS. My store design and staff are converting the sale. Your software is just doing the accounting in this case.

babyandme.ca
カナダ
アプリの使用期間:2ヶ月
Orbitが返信しました 2021年5月5日

Thanks for your feedback. Our pricing model allows merchants to pay according to the value they’re getting from the app. Only orders processed with a discount from the app will be charged a transaction fee. $499 is the max we would ever charge you (and it rarely happens.) If you don’t receive any orders, you don’t pay. Many of our competitors do this as well; it’s fairly standard to charge a fee based on how much you use the app.

2021年12月4日

Why would someone use this app? JUST CHECK THE REVIEWS!
Terrible support, no live chat, the app wont stick together discounts and will work partially.

unlimitedclassics
アメリカ合衆国
アプリの使用期間:2ヶ月
Orbitが返信しました 2021年12月4日

Hi there, I'm sorry to hear you're having trouble getting in touch with us. I don't see any messages from you in our system, so I've sent you a fresh email to connect with you - please check your spam and reply ASAP. - Emily, Support Lead

編集日:2020年6月26日

[Update on 27 Jun SGT]
Thanks for the support team’s reminding .
Adding one more bug for others reference as below.
- this app does not work if customer clicks checkout directly from product detail page or detail list page.
Strongly not recommend this app and this vendor with following reason:
1. There is latency to calculate the discount in cart page
2. Discount logic will affect the checkout page translation functions.
3. Company no long term roadmap to fix the above 2 issues.
4. Customer support service is poor, specially if you are not in the same timezone as Canada, good luck to you.
I am searching for a replacement of this app.

Rasa Sayang Potong Ice-Cream
シンガポール
アプリの使用期間:約2ヶ月
Orbitが返信しました 2020年6月26日

Thanks for your feedback. We are located in Canada (in PST) so our office hours can be tough for other timezones, but we do our best to respond within 24hrs! We do have roadmap plans for the two other concerns listed here. We've sent you an email with more detailed information about this, please have a look and get back to us ASAP!

2018年10月13日

I used this app for the first time to run a big sale throughout my website. It was brought to my attention by some customers that the sale price disappears once the customer tries to check out. I ended up losing several sales because of this. So disappointing

ALLOYD Studio
アメリカ合衆国
アプリの使用期間:約1ヶ月
2021年1月25日

Lots of glitches. Main reason I don't like it is the sale price is not visible in either the collection listing OR the individual product listing. The customer only sees their discounted total in the cart and no where else. It makes bulk discounts very misleading.

Lilou Lifestyle Co.
カナダ
アプリの使用期間:約1ヶ月
Orbitが返信しました 2021年1月25日

I'm sorry to hear you've having trouble! This is a feature that's on our current roadmap for the near future. I don't see a previous ticket from you in our inbox, so I've sent you a fresh email to chat more about it. Looking forward to hearing from you!

2020年7月20日

Discounts did not triggered, customers still check out, allowing us to know about this issue. Imaging those who abandoned their carts without letting us know. Support put it to poor internet connection and user clicking back and forth during checkout which caused this issue.
The fact that the order confirmation email was shown the discount descriptions but checkout amount did not deduct shows very clearly an issue with the discount app triggering.

In the end, a very standard reply to us to get out of this situation.
"Our development team is aware of this and we will be looking into a fix for it ASAP. However, I don't have an ETA right now unfortunately"

We silently accepted the above reply until last week, we gotten 2 more big orders without discount triggered.
This is totally not acceptable for any e-commerce business, big or small.

Sorella Singapore
シンガポール
アプリの使用期間:約1ヶ月
2021年7月21日

Very poor after-sale service, didn't help me solve the problem, no one responded to the email. Definitely not recommended for installation

kokorosastudio.com
中国
アプリの使用期間:約1ヶ月
Orbitが返信しました 2021年7月21日

Hi there! We have sent you a few responses, most recently with an update about your issue. Please check your inbox and respond to us ASAP! Thank you :)

2020年10月3日

All I get when I try to use this app is a blank screen with a message, "internal server error". COMPLETELY USELESS!!!!!

Bricks & Minifigs - Pearland
アメリカ合衆国
アプリの使用期間:約1ヶ月
2020年5月25日

i already delete the app and delete my last sales i keep not receiving my sales , can you please help me recover my last sales can you fixed it manually ! before i can use it again!

Mznn
フィリピン
アプリの使用期間:25日
Orbitが返信しました 2020年5月25日

Hi! This sounds like a platform-related issue, as all payouts from sales come directly from Shopify. We've sent you an email with more information, please have a look and respond when you get a chance. Thank you!