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Kay assisted me regarding my alignment issue and I must say he truly is a professional, and the way he handles the situation is really good. I really love how customer support is there to support small business owners in order to make things easier for us.
Thank you for the kind words! It means a lot to hear you value our support <3 - Emily, Head of Support
We've been using USO for about five years now, about four times per year, specifically for the "free gift with purchase" option. It works pretty well with our theme (we've even switched themes and it still works fine), and it makes it easy on us. I wish that the offer loaded faster on the cart page, as sometimes customers are impatient and click to the checkout too quickly before the free gift has been presented to them. Other than that, it's wonderful. Orbit support is also fast and helpful. Paige helped me within the hour of reporting an issue, and solved it for me immediately. Thanks, Paige!
Wow, thank you so much for sharing. This might be the best review we've ever received. I really appreciate you taking the time to leave such kind words, and I absolutely will pass this feedback along to Paige! - Emily, Head of Support
Good service support however will be good if they allow promotional price to be shown on the collection page instead of only at the cart
Great feedback! I will be passing this along to my product team. Thanks so much for sharing! - Emily, Support Lead
Excellent app - we upgraded from their previous Buy X Get 1 app and are thrilled. Love that we can add links in our customer emails for exclusive VIP offers for our customers. Customer service is quick and efficient, no matter what timezone you're in. Keep up the great work!
OMG! This is the best special offers app on Shopify. I know because I tried them all... These guys are amazing. The app is so intuitive, so easy to understand and does exactly what it supposed to and EVEN MORE: They actually added a feature I desperately needed for my shop, they immediately understood what I need and within a few days TA DA it was already active in the app. I am so grateful for you guys you are the best you saved me weeks of work!
The effort, explanation and understanding have been receiving from James were beyond and above all our expectations.
I had to set up a complex bogo offer plus a discount for my VIP customers and it was possible to do with Ultimate Special Offers to do all in one transaction. Big Big help for my business.
I'm super glad to hear you had such a positive experience with James!! I will be passing along the kind words! - Emily, Support Lead
A-mazing, I was stunned with a smashing response from these guys. I asked if it was possible to modify my pop ups and text, and rather than send me to some help page, they actually offered to do it for me right away.
As a result I have a better performing offers and pop ups, my team and customers are much happier with the whole set up.
Fabulous, they are probably stuck with this customer for life now , thank you to the guys in app support, you put Amazon to shame!
Thank you so much for this glowing review! Wow! I appreciate your support :) - Emily, Head of Support
While the app is not perfect, i do get a very good response from customer service who have been attentive in reply to me and addressing areas of concern. This way, you feel as you get the support required to continue trading. Thank you.
I really appreciate this feedback, thank you for sharing!! - Emily, Head of Support
The app is great for increasing your average order value and has great support. I was faced with a particular issue within the app, submitted a support ticket and they solved the issue in a short amount of time. Recommend.
Really happy to hear this, glad we could help! - Emily, Support Lead
Incredible customer support! I had a question and they immediately got back to me with a solution. Much appreciated and will be using the app daily!
I'm so happy to hear this! I appreciate you taking the time to share the kind words about my team! - Emily, Head of Support