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Beware, uninstall the app they will WIPE all your 360 spin data rendering months of work useless. We won't be back and will be asking Shopify for a full refund as they offered no support to resolve just excuses.
Hello,
We really remove all the shop related data once you remove the app and cancel your subscription. Re-installation of the app that is actively used is pretty uncommon situation, but we'll definitely update the app to keep data for at least 1-2 days to avoid such issues.
I truly apologize that we did not propose you to recover the data on your initial request. We have backups that we could use to recover data, but that's something developer should do manually for your shop, but takes takes some time. So in case you have just few images it's much faster to just upload them again - unfortunately, we did not realize you had so much data in the app.
After your comment on app removal we proposed to recover your data, and we're still ready to do that if you'll decide to install our app back.
We truly apologize for all the troubles caused.
Best,
SpinStudio team