SPD Split Payment & Deposit

SPD Split Payment & Deposit

Arvostelut (89)

Kokonaisarvio
4,5
Lukumäärä luokitustasoa kohden
  • 72 % arvioista on 5 tähteä
  • 10 % arvioista on 4 tähteä
  • 3 % arvioista on 3 tähteä
  • 6 % arvioista on 2 tähteä
  • 9 % arvioista on 1 tähteä
2. helmikuu 2022

I needed to offer more flexible payment options for some of our courses and products and this app made it easy to do.

Enhanced Beauty Supply
Kanada
6 päivää sovelluksen käyttöä
17. lokakuu 2023

La aplicacion es buena y sencilla de utilizar
El servicio de atencion al cliente es muy bueno, son muy atentos me apoyaron a hacer muchos ajustes que se personalizaron especificamete para mi tienda

Art Force Custom
Meksiko
5 päivää sovelluksen käyttöä
FINLOOP SOLUTIONS LLC vastasi 19. lokakuu 2023

Thank you for the five stars and your kind words! Customer satisfaction is our top priority.

11. maaliskuu 2024

After trying so many apps, I finally found the one that is the right fit for what I need. Ilya, the customer support is very helpful as well.

AllSwell Creative
Yhdysvallat
2 päivää sovelluksen käyttöä
FINLOOP SOLUTIONS LLC vastasi 27. maaliskuu 2024

We appreciate your review! Thanks for helping us grow!

17. lokakuu 2022

This app is great, and the customer support is excellent. I would recommend it to any store that sells high end products.

TOZANDO KATANA SHOP
Japani
4 päivää sovelluksen käyttöä
2. toukokuu 2022

I haven't used this app yet but I love the setup and the ease of now being able to create partial payment orders and my customers are given the option on my store site to check out that way as well. Loved the customer service experience when I had an issue and the prompt and excellent solution given was the icing on the cake!! Definitely a plus to a small business.

2UniqueDesigns
Yhdysvallat
4 päivää sovelluksen käyttöä
Muokattu 7. huhtikuu 2020

UPDATE: I would like to update to say I was contacted almost immediately after posting my review and offered support in a very professional and customer-focused manner. If I could give a separate review for the developer it would most likely be a 5 star review. For the app itself, though, my rating remains at 2 stars until the issues below are changed.
The app basically does what the description states. However, the method used creates several issues.
1. It uses a discount code to 'remove the other half' of the order total. As a result, customers cannot use any discount codes they would normally use.
2. Since it creates 2 duplicate orders and uses a discount code to remove half the payment, when the customer completes the first order, they now have a receipt for a PAID IN FULL order saying that they were GIVEN A DISCOUNT of 1/2 off (and free shipping because it sets the first checkout to free shipping to prevent charging shipping twice). Technically speaking, they have paid in full for an order and are entitled to the merchandise based on the receipt they now have, and the store is now out 50% of the value of the order. Even if you cancel the order and refund the 50% the customer paid, they have full grounds and DOCUMENTATION to run around and leave reviews and tell people that you provide bad service because you "cancelled their order just because you didn't want them to get the discount you originally gave them."
3. If you have free shipping set up in your shipping settings, based on a minimum order amount, and its set to calculate the amount after any discounts are applied, this app will not be compatible. For example, say your settings are for free shipping for orders of $50 or more after discounts are applied. Your customer creates an order for $60 and wants to split payment. The app creates 2 duplicate orders and sets the first one for $30 and free shipping with a $30 discount, and sets the second one for $30 with a $30 discount. On the second one, because the total is less than $50 the customer now can't get free shipping.

The concept is nice and would be very helpful, but the method used to execute it here is just not well thought out given even the most elementary potential failure modes.
I am waiting on a customer now to finish paying the 2nd half of an order and then will be uninstalling. Best of luck in the future. If these issues are corrected I would be willing to try again.

Mels Crafty Mojo LLC
Yhdysvallat
3 päivää sovelluksen käyttöä
FINLOOP SOLUTIONS LLC vastasi 8. huhtikuu 2020

Thanks for your feedback. We tried to contact you over the phone and via email but didn't receive any response yet. Please drop us a line at your convenience in order to discuss the situation. Thanks in advance!

20. elokuu 2020

I have sent several emails to support and have not received a response. If anybody from the developer sees this please reply to me at skirinsky1029@gmail.com for site caseywithers.com!!!

Casey Withers
Yhdysvallat
3 päivää sovelluksen käyttöä
FINLOOP SOLUTIONS LLC vastasi 21. elokuu 2020

Thanks for your feedback and sorry that you've faced such difficulties and inconvenience. We've contacted you via email in order to help and believe that all the issues will be resolved soon :)

28. marraskuu 2023

great app with great features, the best features on shopify for split payments. great team as well happy with help with customisations

FW Homestores
Yhdistynyt kuningaskunta
Päivä sovelluksen käyttöä
FINLOOP SOLUTIONS LLC vastasi 30. marraskuu 2023

Thank you so much for taking the time to leave your feedback. We're happy that you're happy :) Hope you'll keep enjoying the app.

14. elokuu 2020

Three stars because support was very responsive but app function doesn't suit my business needs. Also the tools don't work with every theme making implementation difficult and support necessary.

I used this app because a shopper requested the option to split a payment. I was excited to learn splitting payments was possible and that an app existed to do so.

However after working with the app for a day I realized a few issues: 1. it inflates sales. The app creates the order multiple times, one for each partial payment and then a final order once all the payments are submitted. Shopify analytics doesn't know the partial orders are not sales thus resulting in duplicate sales.

2. It marks each partial order as paid instead of marking a single order as partially paid and only uses a note to identify between the order statuses. This is an issue for our store because we have a large inventory and our order processor routes orders based on order status. Marking each partial order as paid puts my store at risk of shipping orders multiple times.

3. The support team was unable to restore the code on the cart page after I removed the split payment button and told me I needed to contact the developer for my theme to fix a problem that did not exist until they made changes to my theme.

If it weren't for the issues stated in 1 and 2 I would happily use this theme. It's unfortunate that it doesn't align with our business reporting or processes.

REVIVIFY
Yhdysvallat
Noin 23 tuntia sovelluksen käyttöä
FINLOOP SOLUTIONS LLC vastasi 17. elokuu 2020

Thanks for your feedback and sorry that you've faced such inconvenience. We tried to contact you via email in order to discuss this situation but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon! :)

4. tammikuu 2024

A solid alternative to the generic pre-sale apps.
This is much faster and does not require you to use a presale wizard each time you want to offer
Presales
Partial Pays
Split pays
Installment pays

For your clients.

You can choose to lump your presales into a specific collection by #tag and then you have a standardized policy for all of your presales or, you can customize product by product so that if you want some partial pay, and some all paid at once, you can specify those rules per product.

What for the life of me I cannot seem to wrap my head around is a shopify flaw.
Shopify will not allow any app extender/plug in to work with their cart.

Scenario
If you accept partial pay, regardless of anything else in the universe, Shopify robs you of the use of a discount code on that product. Period.

This is nuts if you have tiered clients! Some Retail, some wholesale, some b2b.

An additional reason this is paramount and a total lack of attention to retail is this
WE must build in fees to cover
Affirm
Shop-pay
Credit Card Fees

So by that rule the client pays a higher price regardless of which advantage they choose.
Shop pay 6%
Credit card 3%
Cash 0%
Fee based transaction are real world. Shopify is a complete fail here.

This app, imagine how robust your site would be with this app and the ability to either surcharge fee users or discount code Feeless Users?

Captain’s Chest Bullion
Yhdysvallat
Noin 20 tuntia sovelluksen käyttöä
FINLOOP SOLUTIONS LLC vastasi 9. tammikuu 2024

Thank you for your detailed feedback!

We appreciate your insights into the limitations you've encountered with Shopify's system, particularly regarding the use of discount codes with partial payments. While we can't change Shopify's policies, we're dedicated to exploring all possible ways to improve our app to meet your unique business needs.

If there's anything specific we can assist with or any further suggestions you have, please don't hesitate to reach out. Your feedback is crucial in helping us evolve.