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FINALLY! A way for me to split line items that have been fulfilled but come back from 3rd party vendors as out of stock!
This is the best app! Accurately splits orders based on various criteria. Easy to set up and the absolute best support of any app we use in our Shopify store. This app has saved us tons of labor and increased our efficiency ten-fold.
With multiple warehouse locations in the country, the SplitOrder app has made allocating items to a specific fulfillment warehouse easy. I love how this app allows you to split orders by product SKU, location, etc, or a combination of each feature. With this app, we're no longer limited to just one fulfillment location with all of our inventory. It reduces your shipping cost significantly and transit time to your customers.
App worked great for our needs. We needed to split orders based on Location (two different countries) and it worked seamlessly and perfectly. The developer is very quick in replying to emails when support is needed. I recommend this app.
The app itself is great but the pricing is out of this world.
We pay 49$ plan because we need about 150-200 orders split per month (at most.)
Overall, in the last four months, we split 228 order, which results in costs of 0,88$ per order to be split.
Hi Senkels - thank you for your review.
We’re always looking for ways to support our customers and their businesses in the best way possible. We recognize the current pricing structure may not provide as much flexibility for merchants like yourself (who are just above the Starter plan limit).
We’ve listened to your feedback and have decided to increase the Starter usage limit to 250 splits for all our customers. You can now ‘Downgrade’ to Starter on the cheaper tier from your Admin page.
I hope this helps support your business a little bit better and provides the flexibility you’re looking for on the Starter plan. Thanks for your continued business!
SplitOrder is fantastic! It is the ONLY solution that was able to allow us to split orders into separate fulfillments and allowed us to purchase/print multiple labels for orders with two or more items. The fact that this isn't native Shopify functionality is shocking. Shopify needs to buy SplitOrder and make this part of the native experience. The customer support team is very responsive and helped us transition from purchasing labels through Shopify to ShipStation.
I can't recommend SplitOrder enough!
Hi, I have tried to contact support but have been unable to. We are experiencing issues with reporting and I would like to speak with someone as soon as possible - can you please reach out to me. Thanks
Hi,
We are glad to help out via our main support email: service@mercantileapps.com)
Though, you bring up a very valid point for the merchant community: Yes, unfortunately there are a few nuances in the way Shopify reports against the items removed from an original order for a split (which only effects splitting by new order vs fulfillment request or in ShipStation), where they mis-count the items as refunded without an actual refund. While we have an in-App workaround with Store-Credit we explain in our guide and during onboarding, we would love to help you out with that if you are interested in re-installing the App - just let us know!
SplitOrder app is exactly what we needed. It's a pretty simple app with easy settings. We started doing splits manually at first to get familiar with the app and address any questions before we set everything to be automated. They were very responsive to our emails and we worked through any issues. We are now using the automated feature and it's been smooth sailing.
This app was extremely promising. Then we started noticing that the orders that it touched started having mathematical problems. We also noticed that the sales figures that Shopify would report (when there were split orders) were completely wrong. Shopify support nailed the issue down to the app. We reached out to their support multiple times over two weeks without a single reply. Stay clear.
Hi Malta, thanks for your feedback and happy holidays
I'm sorry, We had 10 email exchanges on some specifics 6 months back - where we assumed everything was ok as we haven't heard back from you since (our main support email is: service@mercantileapps.com)
Though, you bring up a very valid point for the merchant community: Yes, unfortunately there is a nuance in the way Shopify reports against the items removed from an original order for split (which only effects splitting by new order vs fulfillment request or in ShipStation), where they mis-count the items as refunded without an actual refund. While we have an in-App workaround with Store-Credit we explain in our guide and during onboarding, we would love to help you out with that if you are interested in re-installing the App - just let us know!
We have different currencies and on split orders it doesnt keep the fixed prices. We cant use this app at all.
