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This app does not comply with EU Tax Regulations. We have tried to contact them several times to ask them to fix the issue, but with no success.
Just about Average. I've connected with support so many times to have a refresh of the Shopify integration as once they take the first sync you have to manually update photos, descriptions, etc unlike every other Shopify drop shipper app I sell-through as a channel. Not worth the return on investment for my time or my team's time!
Thanks for letting us know and we're really sorry about the experience! You are absolutely right that all sync should be automatic and it's something we are working to improve on our future updates. We're more than happy to work things out with you and make things better! We'll have one of our account managers reach out to you personally to know how we can make your experience much better. Thank you for your concern and for sharing your feedback! -John
I found setting up this app to be very simple and was guided by a representative (Imelda) from Sprocket to ensure all went smoothly and quickly. Within the first few days of my products being made available, I received my first order! Yay! Looking forward to many more in the coming weeks and months.
Thanks for the awesome review! We're glad to hear you had a great experience our Operations Manager and we are happy that you were able to get a sale within the first week.
We are looking forward as well to working with you!
Great team to work with, helpful staff and quick replies on any minor issues. Had a couple sync problems that they fixed right away.
We love the feedback and we are very thankful for sharing your experience. Please know we are just one email away and we will acknowledge your inquiries as soon as possible. Thank you!
Update: Terrible customer service, If you have a problem with an order i.e. Invalid address forget about customer service helping you. They never respond, They only have a stupid bot thing for help. Set up was easy, Well thought out, Communication has been has been good,
As thing progress I will updated this review, But so far no problems
We are very grateful to know that, Suzie! We are also happy that you find the setup easy and efficient. We are looking forward to do more business with you and you shall see to it that we will not stop in making our app better if not, the best!
Great way to expand your business. It takes time but the world belongs to those who can wait!! Try it out!
We are loving your optimism! That's absolutely correct! We believe that Success takes time, effort and patience. Spocket is looking forward to growing with you!
i have literally sold NOTHING on this app. NOTHING. And I have been on for most of 2023. Although customer service is good, so i will give this 2 stars instead of 1.
I'll be honest. In theory this app is a really brilliant idea. But in execution it is very poorly supported and not very easy to use as a supplier. Spocket synced all of my products with mismatched descriptions, and some without variants. As a wholesale distributor who has over 1,000 SKUs it is not the plug and play experience I was promised. I have a very large library of products and the fact that they are not able to resync the titles/descriptions/variants makes this very cumbersome for us. On top of that, once an SKU has been retired there is no way to remove it from Spocket. I have almost 100 pages of products in my Spocket catalog and maybe 3-4 pages are actually in stock and active. To any wholesalers considering Spocket, beware as it's not as easy as they make it out to be. In my one year on Spocket I have made some sales, however this is probably the smallest part of my business. I feel with better supplier integration Spocket has much more potential but until they give suppliers more control over syncing data there is no easy solution. Spocket seems to be a small team and unless you really email them they will not look into whatever issue you are dealing with. Worth a try. Maybe the process will go easier for you. For anyone wondering, I was contacted by Spocket to join and I did not install this app until they asked me to. If you install this first you may have a different onboarding process than I did.
Your honest feedback is highly appreciated! We will also be honest and admit that it has not been an easy task to handle and onboard thousands upon thousands of suppliers weekly but you can rest assured that we are doing our very best to grow and make things better for all of us. In fact, we have a huge system upgrade on the way to address most of the concerns you mentioned. We sincerely thank you for being a part of our platform and we look forward to seeing your success. Please don't hesitate to reach out to us at support@spocket.co anytime! Thank you!
Great app for suppliers! Staff has great communications and sync products/ inventory is very easy.
On May 16th, I attempted to hook up with Sprocket. It's now May 27th - way longer than the 1-2 days I was told would take to learn about the fate of my application. When I was Wix, this was taken care of in less than 24 hours. I'm not with Wix anymore but I would suspect the Shopify connection would have been just as good. So far, nothing. There really is not much difference in the product lines involved, either. I'm sitting dead in the water now.
UPDATE - It's now May 10th, 2024! Still nothing!