Spocket ‑ US & EU Dropshipping , 5.215 Rezensionen
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I had a great experience with Leah. I was just learning my way around the app and I had a few issues at the beginning of my trial. Leah and her team helped me resolved my issues quickly and painlessly.
Hello Deluxe Farmhouse! Thanks for your kind words and for mentioning one of our Customer Support Team. You’re right, Leah is always going above and beyond. We’ll be sure to share your praises with them! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
business owners, I know you're excited about the potential and excitement of a new side hustle/ additional income etc. Do your self a favor and don't deal with this company. You've been warned. Your profit margins are none existent, the processing and delivery times are inconsistent. They will fight you to cancel a membership even if it's within the same month you were charged.
If you're wondering why so many 5 stars for a company that is so horrible? The customer reps are professional and friendly. The company's policy are self serving. Their response to my request on my refund is that "you won't be charge after November 2024" ... What? It's December 2023. How is this a company even in business?
Consumer protection ? Where?
12/23/2023-response to reply; a representative reached out and is requiring a phone conversation. I’ve already stated that email is my best contact method with this company. The email also stated that they wanted to explain the refund policy to me….. there’s no respect for my time or best contact method. Any company with the intention of doing the right thing for their clients would resolve the issue ASAP. These people are literally stealing money. I don’t feel comfortable deleting the app because they may turn around and say they can’t do anything about it. So disturbing! Over $300 for the annual fee and they don’t want to refund it. it hasn’t been months, it’s not unreasonable to process a full refund.
12/29- Still No Refund… They are still unwilling to communicate via email. I’m Different “managers” reach out asking to speak in the phone to explain the policy…. There isn’t a level of service where one person would own the issue until it’s resolved… you’re basically a hot potato no one knows hot to deal with. They’re just hoping I’ll go away.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concerns. One of our account managers will reach out to you directly to help with any issues that you may have. Feel free also to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co so we can look into this matter right away.- Abby
This is really awesome, I really don't have anything bad to say. I think it's awesome that they help us. Hope to see my self succeed within a matter of time.
Hi Style Savvy! Thanks for the awesome feedback! It's part of our goal to continue to empower you toward success. Rest assured that we will be here with you every step of the way. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I can no longer work with this company. I had, for the third time in a row, an order come in for a product that doesn't exist but yet still showed in stock on my website. I paid for a whole year as an annual, I'm hoping I can get something back.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
Easy to use and a wide variety of merchandise to choose from.
We're glad to hear that you find Spocket easy to use and appreciate the wide variety of merchandise available! If you ever need assistance or have any questions while browsing our selection, feel free to reach out. We're here to help ensure your experience remains smooth and enjoyable.
Happy Spocket-ing!
I love this app so useful ! It’s easy to set up and very easy to use for small business owners
Hi TuTu’s Kartier! Thanks for your feedback! It gives us much pleasure to know that you love the app and our products. It's part of our goal to continue to empower you toward success. Your kind words encourage us to continue doing our best. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
spocket is faciliating the initiation of my online business.
We're delighted to hear that Spocket is playing a pivotal role in kickstarting your online business! It's our goal to provide the tools and support needed to make entrepreneurship more accessible and successful.
If you ever need guidance or assistance as you continue on your entrepreneurial journey, don't hesitate to reach out to us. We're here to support you every step of the way. Thank you for choosing Spocket, and we wish you great success with your online business!
Happy Spocket-ing!
I had a technical issue and 'Prinz' helped me with it! 5/5 Thanks alot!
I'm glad to hear that Prinz was able to assist you with your technical issue! We strive to provide top-notch support, and it's fantastic to hear that you were satisfied with the service you received.
If you have any more questions or need further assistance in the future, don't hesitate to let us know. Thank you for your feedback and for choosing our app!
happy Spocket-ing!
My experience as part of a management team at Costco Wholesale, I've always valued providing exceptional service to our members. Leah definitely exceeded expectations! She was patient, attentive, and truly focused on ensuring a positive customer experience. Leah is a real asset to your team.
Thank you for sharing your experience! It's wonderful to hear that Leah provided exceptional service and exceeded your expectations. We're proud to have her on our team and we appreciate your recognition of her dedication to ensuring a positive customer experience. If you ever need further assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
Happy Spocket-ing!
Super professional! Highly recommended to all dropshippers who are just starting out!
Thanks for the awesome feedback! It's part of our goal to continue to empower you toward success. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby