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Leah was fantastic and really patient to help me understand all the questions I had. This was great and helped me to trust this process so much more. Thanks Leah!
Awesome! Thanks for your feedback and we're glad your inquiry was resolved professionally. Leah will be delighted to read your comment. We hope to assist you again soon! - Erwin
Customer service is great and they are available 24/7. I had an issue and Russel went above and beyond to resolve the problem.
We’re pleased that Russel was able to provide you with exceptional service and answer all of your questions! Feel free to reach out to us if you need further assistance and we'll be happy to assist you. - Erwin
very good and blazing-fast product delivery by sprocket. I really appreciate their customer support and product category.
Thank you for taking a moment to share your experience at Spocket. We’re proud to deliver great value to our dropshippers and rest assured that we are focusing on getting better every day!
Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Very easy to use and I like it they source from more U.S. Manufacturers. Customer service is great, with quick answers.
We take great pride in the level of service that our support provides! We believe that excellent customer service translates to good service. Thanks for trusting team Spocket! - AJ
The app works fine. It's definitely not traditional dropshipping though as you cannot communicate directly with your suppliers. Spocket is the middle man and they give the suppliers alias names. In addition to that, if you do a test order or if a order is cancelled, it can't be removed from spocket. so you gotta make sure you don't accidentally try to fulfill it. also, the suppliers are actually selling their products to you at retail price. Spocket doesn't have any regulations. Doesn't care. They basically just want to get paid. You will have very minimum contact with Spocket, keep that in mind. This is basically just something you use for starters. As long as you know that, you won't get upset.
Thank you for sharing your feedback and experience. It is very important for us to know about these concerns so we can take the appropriate actions to improve our services. At the moment, we are actually working on a similar feature to let our users be able to directly connect with their suppliers. Rest assured that we will do our very best to implement this as soon as we can. Regarding our supplier prices, we require them to sell their listings at a discounted rate of 20-35% below actual retail prices. If you find any supplier in violation of this agreement, please report them to us and we'll gladly take care of it. Regarding any orders that need to be removed from your list, our tech team should have the capability to remove them for you. Please don't hesitate to reach out to us via our 24/7 live chat or at support@spocket.co and we'll gladly assist you with any concerns you may have. We greatly appreciate you being with us and were looking forward to making Spocket better for you! Thank you!
I love using Spocket for my dropshipping. The varieties of products are exclusive. They are products I love to add to my website and I will use them myself. I want want to sell products I will use myself. The products are of good quality. The representatives are knowledgeable, friendly, professional, helpful and courteous. They are available to answer every question patiently. They do respond quickly. I love the ease to navigate Spocket even when orders are placed. They made it easy to build my dropshipping website. I recommeded Spocket.
Awesome! Thank you for your kind words! We are currently working on adding more products from the US/EU to provide you with a wider range of options. If you require assistance, please contact us via live chat or email at support@spocket.co! - Irene
Just started using the app but so far so good! Customer support was very quick to respond to my questions.
Thank you so much for reviewing us! We will make sure to make more improvements in the future so stay tuned.
looking around site and needed help with navigation and Russell was very helpful and patient. Looking forward to exploring further
Thank you for your feedback! We appreciate your decision to use Spocket! If you need assistance or have any questions, please contact us at support@spocket.co. We are always available to you! - Irene
Spocket is hands down the best dropshipping app on the web. It's been a big boost for our sales and our customers love the products we get through them. Highly recommend!
Thanks for your awesome feedback! We are so glad to know that you love the app and find it helpful. Feel free to reach out to us if you need assistance. Have a lovely day! - Erwin
Great products. I wish there was a way to automate costs and markup! Searching for products using multiple filters would be awesome too.
Spocket does have great products indeed. There are several ways to filter the products you are looking for. Please feel free to contact us at support@spocket.co if you need any help. We would be more than happy to assist you!