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Prinz was professional and immediately helped me with my inquiry. He didn't make me wait long at all and answered my questions clearly. He gets a definite 5-star rating.
One improvement for Spocket to consider would be regarding pricing settings for products. It would be very handy to be able to set supplier-specific rules instead of only global rules for all products. Also once you have set a price, you cannot update it in Spocket and have to individually update each price in Shopify manually. Hopefully, these changes can be implemented in the near future.
Another annoying feature is that not all suppliers update the shipping information
(long after the processing time has passed) and you have to chase them to find out if they shipped an item or not. It would be wonderful if Spocket ensured that suppliers met these basic conditions to save all of us time :)
Hello InspirationIncluded! Thanks for your feedback! We’re truly grateful for your comments about Prinz and will make sure we share your compliments with him! Meanwhile, we have forwarded your feedback to our developer team and see what can be done in the future. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Love the products but wish there were more search options. Easily imported and great starter product descriptions
Thanks for sharing your rating with us and letting us more ways on how we can make the app way more awesome! We'd love to hear from you, please contact us at support@spocket.co!
I use this app to help with my drop shipping. It does what it says it will do. It needs better selection of clothes to choose from. Even though, I am pleased with this app.
Leah is polite and professional in answering my questions. She was quick to reply and HONEST about my concerns. I'm only starting to use the service and may want an annual plan while it's discounted. I found out there are no refunds after the free trial period. Something I need to consider.
Awesome! We are happy to hear that Leah was able to resolve all your concerns. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. - Erwin
I think there are not as many products for pets. I feel it is limited for my niche. Could use more customer support and also email updates on products related to my store's niche instead of other random products that are not relevant.
Thanks for the feedback! Definitely noted on adding more pet products. Regarding customer support, we aim to provide the best, although sometimes the number of requests per day can be quite a lot and so it takes a bit of time to attend to everybody. We hope you can understand. But we'll definitely be better at managing messages from merchants in the future!
My niche is difficult to find products for in many dropshipping sites, but Spocket has done a great job really diversifying the kinds of products they offer and having something for every niche. The only reason I don't have five stars is that I want to be able to contact the vendors, even if it is not directly, but if there is an issue with a product there is no communication, only a refund. Overall very user-friendly site and great products!
Are we the chosen one in your perspective? We're definitely staying tuned. In any case, thanks so much for your feedback and for raising the issue with suppliers. We do have our reasons relating to confidentiality in terms of giving our merchants direct contact with our suppliers, but this is something that can be considered and explored. Perhaps it'll reap positive results, who knows?
I love everything about the Spocket App. It'd be appreciated if they allow sourcing of products for every paid customer though. However, their support team is very helpful, calm, and understanding. Shoutout to Russel, your support was greatly appreciated.
Your feedback is important to us and we greatly appreciate it! We're happy to provide you with excellent support and you can rest assured that we will always do our best to make your experience great! Thank you for using Spocket! -John
Jam does the job for me very well. She helped me get my money back on my dropship purchase. Thanks very much.
Thank you for sharing your experience with us! Please do not hesitate to chat or email us in case you need our help. Our support team is open 24 hours a day, 7 days a week! - AJ
So far this has been super user-friendly! I was worried it would be a bit overwhelming but they've made the process really easy. I'm just getting started but I can't wait to start finding more products that fit with what I'm going for.
Lovely! Spocket is most recommended for beginners in dropshipping business hence we made this easy for everyone. Looking forward to the success of your store😊Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
best drop shipping website I ever used, very pleased with the experience. i will continue to use for any of my product needs!!!!!
Thank you for taking a moment to share your experience at Spocket. We’re proud to deliver great value to our dropshippers and rest assured that we are focusing on supplier sourcing and hoping that we can add more products with various niches. We hope to assist you again soon. - Erwin