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Irritating. That's the only word that comes to mind when I think of this app. Trying to navigate through the different categories is harder than it needs to be. For example, my shop sells men's clothing. There is a category for clothing which includes all genders and then there is a category for men which is just a bunch of random stuff. I was looking for an alternate to Oberlo because the shipping times from China are obnoxious, but I noticed that the shipping times for the clothes on Spocket are pretty much the same, but the prices were higher. So I will continue to look elsewhere. This app might be good for some niches and people who like to scroll through pages of unrelated items, but not me.
Thank you for your feedback. We’re sorry to hear that you’re finding the navigation challenging and that the shipping times and pricing did not meet your expectations. We aim to improve our platform continuously, and your input is valuable in helping us address these issues. We understand that different niches and needs require tailored solutions, and we’re committed to refining our categories and product selection. If you have any specific suggestions or need further assistance, please reach out to our support team. We’re here to help and support you in finding the right solution for your business.
nunca me dejo entrar a la aplicacion y nunca me dejo conectar mi tienda
¡Gracias por tus comentarios! Lamentamos mucho saber de su experiencia. Nuestras más sinceras disculpas si no pudimos cumplir con sus expectativas en este momento. Sin embargo, permítanos ayudarle con su inquietud. Uno de nuestros administradores de cuentas se comunicará con usted directamente para ayudarlo con cualquier problema que pueda tener; chatee con nosotros o envíenos un correo electrónico a support@spocket.co para que podamos investigar este asunto de inmediato. ¡Gracias por su comprensión y paciencia! - Abby
Desinstale la app el 29 de mayo de 2o23 y me sigen cobrando solicito devolucion, jamas use sus productos, espero una respuesta
¡Gracias por tus comentarios! Estamos muy escuchar acerca de su experiencia. Nuestras más sinceras disculpas si no pudimos cumplir con sus expectativas en este momento. Sin embargo, permítanos ayudarlo con su inquietud. Uno de nuestros administradores de cuentas se comunicará con usted directamente para ayudarlo con cualquier problema que pueda tener, chatee con nosotros o envíenos un correo electrónico a support@spocket.co para que podamos investigar este asunto de inmediato. ¡Gracias por su comprensión y paciencia! - Abigail
Useless if you want to share the dropshipping products on your website with your existing products as the shipping times do not correspond to the shipping times/shipping costs I have set on my webpage. Customer service didn't have a solution other than "match your shipping times to ours" well that's useless because my normal products need to share the same shipping times at checkout and do not take as long as in transit as yours. Cancelled the app yet they still charged me $60AUD and will not refund me, even though I did not even use the app for more than a day. DO NOT recommend.
We’re truly sorry to hear about your experience and understand your frustration regarding the shipping times and the refund process. It’s important to us that our users have a smooth and satisfactory experience, and we regret that we didn’t meet your expectations.
Regarding the shipping times mismatch, we understand that this can be challenging when integrating with your existing products. Your feedback is valuable, and we will work on improving our solutions to better align with users' needs.
For the refund issue, please contact our support team directly with details of your situation. We want to resolve this matter as quickly as possible and ensure that you receive the support you need.
Thank you for your feedback, and we apologize for any inconvenience caused. We are committed to addressing these concerns and improving our service.
Used the app for about a week trying to get it to sync while working with their customer service daily to trouble shoot. They couldn't get it to work. It was suggested that I sign up for an annual plan and still no luck. After 4 days of wasted time, I asked for a refund and part ways. They fought it and only issued a partial refund due to "policy." That policy should only be in force when their product would actually work. It should be criminal what they did. DO NOT RECOMMEND
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. Please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Erwin
I think its a waste of time and amateur to the fullest. Ive searched everything from belt to ieans to t-shirts and every single page it says ive reached the end of the products. they have under 100 items that make no point. The support and response time is horrible. I emIled friday and just literally got a response 10 min agao. iTs now 8am. Dont do it its a waste of time and energy.
We’re very sorry to hear about your negative experience with our app. We understand how frustrating it can be to encounter limited product selection and delayed support responses.
Product Selection: We’re continually working to expand our product range and improve the variety available. Your feedback helps us identify areas where we need to make improvements.
Support Response: We apologize for the delay in our response time. We aim to provide timely support and are reviewing our processes to better serve our users.
We appreciate your feedback and are committed to making necessary improvements. If you have any specific issues or need further assistance, please contact us directly. We want to ensure that your concerns are addressed and that you have a better experience with our service.
Overpriced non-name brand products for twice the price of name brand department stores. After paying hundreds into ads, not a single sale. Thank you for the trial but I will not be purchasing this.
Hey, we’re sorry to hear that you didn’t find what you’re looking for in Spocket. Your feedback is important to us and that’s why we have worked tirelessly to get suppliers who are able to deliver premium products to you and your customers. We only want what’s best as we aim to be the best.
We hope for you to be a part of the Spocket family in the future as we’re sure you’ll enjoy the benefits and advantages that can only be brought upon by our growth.
scammer caution, and red flag!! They charged my developing Shopify Store https://test-allen.myshopify.com/ by Paypal for 598USD two months at 1 day in 1 transaction, and I contact the support for refund, the support contacted me to make me believe who was going to refund me, after 2 weeks they are not going to respond email, totally scammer!! I complained with shopify and paypal, unfortunately nobody could stop Spocket Scammers continually scam drop-shippers on internet, what a shame!
Hi there!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you.
Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co
Thank you for giving us a chance and we wish you all the best!- Abby
***WARNING*** This company uses deceptive techniques to entice customers to purchase an annual subscription. I made the mistake of purchasing the Pro subscription and choosing the annual billing option since it was more affordable with the false assumption that their 7-day "trial period" still applied. When I discovered that this app did not meet the needs of my business, I attempted to revert to the free plan and receive a refund, but was told by support that because I chose to pay for an annual subscription, no refund would be given. TL;DR - don't sign up for an annual plan and hope to get a refund, they will keep your money.
Thank you for your feedback on this matter! Please know that we have always been transparent with our users when it comes to charges as this is stated on the upgrade page that your annual subscription will start as soon as you proceed. We're sorry to hear about the outcome of your request, but please know we would never process a payment without you agreeing to our terms and refund policies.
El plan de prueba gratuito de Spocket no es gratuito. He solicitado el rembolso, y les he comunicado que prefiero una comunicación por email, pero siento no lo respetan y que offline pierdo el tiempo con ellos.
Grazie per il tuo feedback! Siamo molto dispiaciuti per la tua esperienza. Le nostre più sincere scuse se non siamo stati in grado di soddisfare le vostre aspettative in questo momento. Tuttavia, permettici di aiutarti con la tua preoccupazione. Uno dei nostri account manager ti contatterà direttamente per aiutarti con eventuali problemi che potresti avere altrimenti, chatta con noi o inviaci un'e-mail a support@spocket.co in modo che possiamo esaminare immediatamente la questione. Grazie per la tua comprensione e pazienza! - Abby