Spocket: USA & EU Dropshipping

UPDATED REVIEW 1/26/26:
We are lowering our review from 2 stars to 1. We will most likely be removing this application from out store effective immediately. Spocket has made it clear to us they have no idea what they are doing. Their founder is obviously not caring about the product anymore we even reached out to him multiple times on LinkedIn.

Customer service is awful. They can never correct issues in a timely fashion. Supplier inventory is NOT real time synced with their system. They take months (not the 5-7 business days they claim) to refund you for products and if you open a chargeback they pass that along to their suppliers taking literally no blame upon themselves. They conveniently "don't tell the truth" by sidestepping and providing fluff responses not attempting to solve issues raised. Our operations have become a nightmare and they have cost us thousands of dollars worth of issues from missed ROI in ad spend, customer frustration, overhead dealing with problems caused by them, and much more.

They are horrendous, incapable of solving problems. Inventory is fake, items are not represented effectively, and they never give your money back.

OLDER REVIEW 01/05/23:
We have been a long time Spocket user now for over two years. We have grown very disappointed with our experience with Spocket. There have been many behavioral problems that have started to drive us away from them as our business has been scaling upward. For starters a massive order for jackets, which initially was a large issue because (allegedly according to the supplier who also failed to supply full evidence of this) the full shipping charges were not applied to our checkout. Shipping charges that the supplier wanted to increase outside of the charges Spocket was applying. Which created a delay in shipping, and withholding of items we had already paid thousands of dollars for. Spocket did rectify this situation admittingly by offering us some clarity in our agreement to them... but after considerable amounts of stress, weeks and weeks of time, and an angry customer. Now the jackets came back small and we are being expected to hold the bag on a order that costed us thousands of dollars, when our customer has even agreed to pay all return costs and other overhead incurred while even offering to buy more in addition to larger sizes! Their customer service team continues to ask our customer to provide outlandish amounts of photo evidence which they have, and continue to ask for more on behalf of the supplier without copying us to their correspondence so we have no clue if our request to pay in full for any overhead costs of returns are being communicated. We have, time and time again, asked them to copy us and we are just met with being ignored frequently by their staff. Our client is old, so shame on them for not realizing how hard it is to take a photo not to mention how frustrated he is with this experience - and we have told them the truth. He was even in pictures sent to them! Further on another small order, they messed up the return address which we provided to our customer. They omitted a 1 from the number. The shipment got sent back to our customer, and reasonably so, they are looking for compensation to send it a second time. Spocket's staff refuted us when we called them out on their mistake and said it wasn't a mistake they just missed the 1!?!? Seriously, that is still a mistake? When we press them on paying for this return because of this mistake they talk around it and also go silent.... a common trend when they are clearly in the wrong they just stop talking. We used to love Spocket as it was a great alternative to AliExpress. But now their handling of a scaling business is not working out too well. The only thing keeping us here right now is the limited availability of other alternatives to Spocket on the marketplace. Their item selection is also becoming a bit unfeasible to scale properly as their costs are growing too high.

Be very careful with this app. It says you can install and test it for free, but it's all a lie. A few days later you receive a charge on your credit card. The worst part is that you can't get a refund, you can't remove your card, you can't cancel – it's a real trap... If you're thinking of installing it to try it out, don't do it.

L'application est bonne, mériterai peut-être un design et un ux plus évolué mais Spocket fait du bon travail, sans compter sur l'équipe qui est super et toujours là pour répondre rapidement à toutes nos attentes et demandes.
Je recommande !

I tried to give Spocket another try, but it’s just not going to work out with us. I can’t afford to keep continuing to refund customers due to sellers not shipping orders in a timely fashion.

The platform is ok if you have no issues but once a supplier doesn’t ship, Spockets response time is outrageous. I will no longer be using this platform once we receive a resolution on this last order. It’s too inconsistent and hurting our business.

The app is easy to learn to use, especially for beginners, Irene is the best! I have so many questions and she always seems to know the answers. I would have appreciated knowing that there was a limit to how many products you could import at the beginning AND that that meant EVEN if you change your mind, so lets say you delete a product and replace it with another product, EVEN if you haven't even sold any units, it doesn't matter. It still counted against my 25 imported items. This was very frustrating when I was just starting out and had not even sold one item yet! Things are getting better, though so we'll see how it goes. So far so good!

Spocket has been a great tool for my dropshipping business. The access to US and EU suppliers makes a huge difference in shipping speed and product quality. The integration with my store was smooth, and importing products only takes a few clicks. Overall, it’s reliable, easy to use, and perfect for anyone looking to run a more professional dropshipping store.

Will we seriously have to pay for access in 2026, even though other applications are free? No thanks .

An Incredible Experience with Spocket!

I had the pleasure of using Spocket to integrate products into my online store, and I can say without hesitation that it was an exceptional experience. The platform is intuitive and easy to navigate.

In addition, the automatic synchronization of inventory and pricing has greatly simplified my work, allowing me to focus on other crucial areas of my business. Shipping times are fast and reliable, and the quality of the products lives up to expectations.

I highly recommend Spocket to anyone who is looking for a reliable, high-quality dropshipping solution. Thanks to Spocket, I have been able to elevate my online store to new levels of success and customer satisfaction. If you are looking for a solid and innovative partner for your business, Spocket is the right choice!

What I Love About Spocket

1. **3-7 Day US/EU Shipping**
No more 30-day AliExpress nightmares. My customers get their calming beds and anxiety wraps in under a week — **perfect for pet parents planning trips**.

2. **Vetted, High-Quality Suppliers**
Every product I import (4.7+ star ratings) arrives exactly as shown. No cheap knockoffs. My **108 Zen Travel Kit** looks premium — because it *is*.

3. **Seamless Shopify Sync**
One-click import → auto-fulfillment → tracking updates sent to **hello@petzentrip108.com**. Orders flow like zen.

4. **Customer Support That Actually Cares**
**Angelique from Support** is a *legend*. When my bank blocked a payment and my account got deactivated, she:
- Deleted my accidental extra store
- Reactivated my account in 24 hrs
- Gave me a **30-day free subscription**
→ All with empathy, speed, and zero runaround.

5. **Profit-Friendly Pricing**
- $14 bed → sell for $39.99 = **$20+ profit**
- $8 spray → $24.99 = **$15 profit**
- Flat $5 shipping + free over $50 = happy carts

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### Real Talk: The Only “Con”
- **Not free** ($24–$99/month), but the **time saved** and **customer trust** from fast shipping make it a no-brainer ROI.

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### Verdict
If you’re dropshipping in the US or Canada and want **fast, reliable, premium products** without the AliExpress gamble — **Spocket is your unfair advantage**.

I launched **PetZenTrip108.com** in under 2 weeks, hit my first sale in 48 hours, and owe it all to Spocket’s speed, quality, and **Angelique’s superhero support**.

**Try Spocket. Thank me (and Angelique) later.**

*Joachim*
*PetZenTrip108.com | hello@petzentrip108.com*

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Just hope you never have an issue with them. I did not recall purchasing a year membership and as soon as it was deducted from my account I contacted Spocket to see if it were possible to receive a refund. One of the reps said they would get back to me in 48 hours. I never heard back. I contacted them again and over several conversations, not only was nothing resolved but they also stopped answering me, which I consider very disrespectful. I would not work with them again and would recommend Zendrop or Syncee for someone looking to dropship as they have better customer service.