Spocket ‑ US & EU Dropshipping , 5.304 Rezensionen

We have been a long time Spocket user now for over two years. We have grown very disappointed with our experience with Spocket. There have been many behavioral problems that have started to drive us away from them as our business has been scaling upward. For starters a massive order for jackets, which initially was a large issue because (allegedly according to the supplier who also failed to supply full evidence of this) the full shipping charges were not applied to our checkout. Shipping charges that the supplier wanted to increase outside of the charges Spocket was applying. Which created a delay in shipping, and withholding of items we had already paid thousands of dollars for. Spocket did rectify this situation admittingly by offering us some clarity in our agreement to them... but after considerable amounts of stress, weeks and weeks of time, and an angry customer. Now the jackets came back small and we are being expected to hold the bag on a order that costed us thousands of dollars, when our customer has even agreed to pay all return costs and other overhead incurred while even offering to buy more in addition to larger sizes! Their customer service team continues to ask our customer to provide outlandish amounts of photo evidence which they have, and continue to ask for more on behalf of the supplier without copying us to their correspondence so we have no clue if our request to pay in full for any overhead costs of returns are being communicated. We have, time and time again, asked them to copy us and we are just met with being ignored frequently by their staff. Our client is old, so shame on them for not realizing how hard it is to take a photo not to mention how frustrated he is with this experience - and we have told them the truth. He was even in pictures sent to them! Further on another small order, they messed up the return address which we provided to our customer. They omitted a 1 from the number. The shipment got sent back to our customer, and reasonably so, they are looking for compensation to send it a second time. Spocket's staff refuted us when we called them out on their mistake and said it wasn't a mistake they just missed the 1!?!? Seriously, that is still a mistake? When we press them on paying for this return because of this mistake they talk around it and also go silent.... a common trend when they are clearly in the wrong they just stop talking. We used to love Spocket as it was a great alternative to AliExpress. But now their handling of a scaling business is not working out too well. The only thing keeping us here right now is the limited availability of other alternatives to Spocket on the marketplace. Their item selection is also becoming a bit unfeasible to scale properly as their costs are growing too high.

So far seems like a good place to get product from the US and ship them here in the United States as well.

This app has helped out A lot and the service is very help I have yet to have a hard time to where I have not been able to find a product to fit my needs

Their customer service is very good. They help you in every way. Especially Erwin and Kim, but I do not know if I will continue with my shop...because of various reasons. not because of them. But if you decide to use this app, you should know that they do all their best to help. Thank you!

This app just makes drop shipping so easy. The way that the interface is so simple and everything just smooths together flawlessly.

awsome verry good app recmed it a lot us base love iand will recmed it to family and friends hop you like it too

Very fast response from customer service !! you get the information needed with documents too, a special thank for Jam

I was trying to juggle between two accounts and Lorena helped me setup one final account and also helped me with transfer of my paid plan. It was very confusing in the beginning however the support system is quick and easy.

I am on the fence between 3 and 4 stars. The interface is nice. With Australia, Canada, USA, and Spain vendors, most product descriptions are better than those limited to China, though some from China are also included.

Restricting product searches to specific types of products yields limited results. Inventory is mostly apparel. Many items are nearly out of stock. If you hunt very well, you can end up with a few good products.

It is nice to be able to register products very easily and quickly. It's nice to be able to register products very easily and quickly. What's a bit disappointing is that the retail price I sell is unstable and that the registration of premium products is limited. It is generally a convenient system to use.