Spocket ‑ US & EU Dropshipping , 5.191 Rezensionen
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Very bad service! I couldn’t cancel my subscription and they are making it hard to unsubscribe so they get your money !!!!
We're very sorry to hear about your experience! Please note that you can cancel your trial anytime by going to your account billing page. We would be more than happy to walk you through and help you out as best as we can. Please reach out to us at support@spocket.co and we'll gladly sort things out for you! Looking forward to assisting you!
The app is useful and easy to navigate
just starting out with this app for importing products, so far the instructions have been really simple to follow, the videos are short and to the point. perfect
I think I like this one better than ALI STORE. But so far still trying it out, but I see a good potential :)
Glad you were able to see our potential! We try to do our best to stay on top of the game. Thanks for trying us out!
I was using Oberlo for my dropshipping business and also tried this app. I'm happy because of the high quality and greatly designed products that this offers. For no inventory costs, you'll be able to sell premium products and maintain a premium image for your store.
The shipping times that they offer is also great. As compared to sourcing from Ali Express, you'll find faster shipping times here even for worldwide shipping. I look forward to longer partnership with this team.
The site is extremely easy to navigate. The quality of the products is Fantastic and Importing is a breeze. But above all, the customer service is Steller!!! They are quick to respond and go above and beyond with anything asked of them. I can not say enough about the customer service!!
We're thrilled to know that you found our Support team's efforts satisfactory. We do try our best to attend to the needs of all our merchants and it's quite a joy for us to know that we get to help out awesome dropshippers like you. We hope your Spocket experience continues to be a breeze!
amazing and easy app to use to help you grow your new business and very friendly customer support lines.
Thanks! Our customer support is very friendly indeed and they always do their best to help however they can. Glad you are finding Spocket to be easy and amazing!
Pretty good app in my opinion. IT has a selection of unique products that you cant find on other suppliers
We try our best to keep the products unique for you to give you that extra edge! We appreciate the opinion. Thanks for being with us on your drop shipping journey!
UPDATE: ( since someone, the CEO? has responded to my review below )
- Their customer service system? Waiting 1 week before someone responds to you? Just read all the 1 stars reviews and you will know how terrible is their customer support service.
- Inventory system? Complete BS. Just check a few products and notice the generic inventory numbers on it. They source products from the same suppliers you can find on Aliexpress. Those suppliers don't have stock in the USA. They are waiting for you to place an order and then ship the items to the USA warehouse.
- Their automated inventory system it a complete BS and scam. I've reported them to Shopify and they were requested to remove that false claim from their product features.
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*WARNING* - *FALSE ADVERTISING* - about automated inventory updates and processing times. I've reported them to Shopify and they may take down the app soon. So use this app at your own risk.
- On the app page they advertise that they provide AUTOMATED INVENTORY UPDATE, however, this is completely FALSE. They DO NOT UPDATE the inventory automatically at all. They DO NOT have a system in place to do so.
They rely solely on their suppliers to update the numbers, and obviously, their suppliers inflate the inventory numbers so you can order first and once you start placing orders they will try to source the products for you.
- On most if not 99% of the products listed in this app the inventory numbers are generic. Just check them and you will notice they are all the same like 9998 etc...
- we have been tricked into believing that their suppliers have the products in stock, spent a ton of hours setting up the products, ads etc, once we started placing orders they did not start shipping until after 3 weeks, even though they advertise processing time of max 7 days and another 7 days for delivery.
So it's been almost 4 weeks and we still have a few orders open.
- CUSTOMER SERVICE: they have the worse customer service team, they do NOT provide updates, they do NOT respond within 2 hours or within 24 hours.
The last couple of times I messages them, and they responded after 3 days and AFTER I have followed up 3 times.
We truly appreciate you providing us with your feedback and we’re sorry to hear that you were not able to have the type of experience that our other customers are enjoying especially those who have launched successful businesses drop-shipping with Spocket.
First, we want to assure you that we have implemented a better support system for our customers. Not only this will cater your queries on time, but we would also be able to onboard customers faster in using the system more efficiently!
Regarding the inventory issues, we would like you to know that we do have a system in place for that. In fact, we are ramping up the updates even more to address any order issues going forward. We've gone through your account to check if there were any issues existing and we can confirm that there are no further issues remaining.
However if you have any concerns that you would like to raise or would like for us to know, please do not hesitate - we are here to listen! Drop us an email at support@spocket.co.
It's great because it has suppliers who can fulfill and ship the items within a short period of time which reduces customers anxiety! The app is easy to use and customer service is awesome! You don't have to crack your head for product description because the basic description provided by the suppliers are already well written. Most of the images (of the products) are also clear and high quality. It has reduced my time editing product photos and description tremendously!
I'd however like to suggest if the suppliers could provide a variety of images i.e. photos of actual people wearing the product, and the product from a few different angles.
We would like to thank you for your kind words and for this amazing review! Our team of professionals is dedicated to providing you and your customer with only the best there is to offer. It’s so nice to hear that we helped to make your experience such a positive one. We hope that you continue to enjoy Spocket!