Spocket ‑ US & EU Dropshipping

Update 2: I am lowering to 1 star after sale experience
Update 1: I am updating my review lower for these reasons

A sale of a product that was listed as shipping from Canada was actually shipped from China and never reached the customer. The first issue is that if the source was correctly specified, we could have kept the customer informed of the timelines. Second issue is that there was a chargeback because the customer did not receive the product, which happens once in a while for China shipments. Spocket team was not able to do anything or refund the product cost. So we lost both ways, one to the customer for non receipt chargeback, and also the payment to Spocket. Since they have no ownership, and we cant talk to the product seller directly to resolve issues, it takes forever and this app is a waste of time and money. Just use Oberlo or other China product interfaces.

1. Depth of product offerings are low for my industry. However it may be good for other shops so no harm in trying out
2. The margins appear good, but if you do a deep search you will find that many products are available at lower retail than suggested. It may be good to start with, but eventually you will be tempted to move out of the app and build your own relationships with wholesale companies just to be competitive in the market, let alone save the monthly cost - always look at annual outflow of an app cost even if it looks fine on monthly basis.
3. Proves review counts and ratings do not paint the true picture. In this case you get a free month if you give a 5 star rating, so most people who install will give a 5 star rating in the first few days itself to get the free month, which leads to a ton of reviews done by people who have not experimented with the app, products and prices.
4. Having said that the app itself works fine, if they can sign up more wholesalers, avoid double dipping and reduce their margin on the products and rely on the monthly fee they may become competitive

I will be removing this app.
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Just installed. First look seems fine. Tried importing 1 product and it went though easily. Let me test how it works and depth of product offerings before leaving a better review.

Don t install that scam app. The free trial is a total scam. You must disinstall the subsciption with the Spocket scam website and if you disinstall the app from shopify you will be charge from them. I have see 100 dollars from my bank statement and that doesn t appear in the Shopify invoice statement. Be carefull with scam App like that. I will start the Chargeback soon

Love it awesome product would be lost without it. Everyone dropshipping must use this app is good for everything

Very disappointed as new business owner and subscriber to Spocket. My first order was submitted and paid for. Later found out that the supplier deactivated the item. I was advised by Spocket to contact the supplier because my order could still be filled. Was provided confirmation that the order was shipped along with a tracking number. Five days later, checked tracking number and per USPS, the shipment was canceled the same day they told me it was shipped. Additionally, when they marked it as fulfilled (not true) it sent an automatic email to the customer who was under the belief that the item was on its way. My second order was submitted and when I went to pay, I got a message that the supplier is "not taking orders from December 2020 to March 2021" and I should notify my customer that there will be a delay. How is this information not given in advance of me loading the items to my store? This is terrible service for my first 2 attempts to utilize Spocket. Will be deleting this app as soon as my first issue is resolved and my money is refunded or item is delivered. It costs too much to have access for what I have been put through in my first 2 weeks with them. Be cautious!

Love the faster shipping from this app. The products are great and I won’t go back to anything else.

I chose this app because I am based in the US and would like to provide quality products to my customers fast in order to remain competitive on the market. Time waiting for a product overseas can really hurt niche business trying to launch. I have bought a few samples while setting up the store and I really find quality and value from these US suppliers.

I really enjoy the functionality of this app

Nice selection of items for my store.

I have used the Starter Package with this app. The products are what I am looking for, and the search interface is fast and intuitive. The one sample I ordered arrived exactly when promised, which was very important to me. It is easy to edit the product information and push to my store.

No complaints whatsoever. Spocket has a great selection of product...that I've seen so far. I know as I continue to search, I'll find more great things.