Spocket ‑ US & EU Dropshipping

My experience with Spocket was terrible. I imagine if you have complete disregard for your customers that they might work for you, but if your plan is to run your store with any level of professionalism I would avoid this company like the plague.

My first order with the company went like this. I placed the order on November 24th which was a Saturday for items that had 3-5 day processing windows. On Tuesday, December 4th, I reached out because the order still did not have tracking information (7 Business Days) after placing the order - i.e. past the processing window.

I was informed that "it is still being processed and you should receive a tracking number within the next few days." In case you are wondering if this delay in processing was a one time fluke, the email continued "Please give this some time and I can assure you that this is normal."

When I asked what recourse I had when they did not live up to their processing windows, I received no reply.

The following day Wednesday, December 5th I checked the system and low and behold the processing was finished. In fact, the system said the whole order was delivered on Monday, December 3rd. So customer service didn't know that the items had been delivered when they told me on December 4th to "give it some time."

Only the thing was that the whole order hadn't delivered. Of the 10 items I ordered, my customer only had received 2. I reached out to find out when the other 8 items would be arriving since the system claimed they were already delivered.

This is when they told me that 3 of the items would never be arriving and that they would refund my money. I went out at great expense and replaced the items for my customer since "too bad here is a refund" after the case is horrible customer service, but clearly is par for the course at Spocket.

Needless to say, after this experience, we decided that our customer's deserve much better, so we attempted to cancel our year long subscription to Spocket (shame on us for purchasing the "Pro" level before experiencing how they worked). We were informed that they won't change their policies to offer a refund (I have had the service for less than a month). They certainly have that right under their agreement, but again it shows their absolute disregard for the companies using their service.

My recommendation is to not order their premium service until you have had the displeasure of working through an issue with their customer service. If it is anything like our experience, I imagine you will be glad to not have spent the money.

really it's a great app you can choose from a variety of marketable products that you can strengthen your store.

I’m brand new to this company but so far it’s really cool. I’m excited for all the inventory in my store and can’t wait to keep selling cool products. Definitely a really great way to make extra money. I cannot figure out the process of getting things paid and shipped very confusing to me.

When setting up an e-commerce business there are so many apps that one can add to their store. For me, Spocket is a must have for dropshipping entrepreneurs. I particularly like the prompt customer service offered by Spocket. Today, Prinz helped me with some issues that I had and he made the entire process so smooth for me. Thanks Prinz!

After 2 months using this app and dealing with them I can only advise people to go away. This is what I believe gives Legal Scam a definition. After nearly 200 sales and over $8000 turnover, we had NO profit. The costs of this app are ridiculously high and the gross profit margins are very little (20-25%).
Out of all this sales we had only 2 issues and they are taking so much time to refund us. It's dodgy, very dodgy. They stop responding when we showed them proofs that we were right. So we had to refund the costumer and received nothing yet.
If you are looking into dropship, just Google for your niche and you will find direct suppliers, no good to have a middle-man, specially when are this guys.

The pros of this app is that integrates very easily and to fulfill orders it's a click of a button, so it is quite convinient, however it doesn't keep any business running.

The only way you could succeed with this service is if you find a product with a gross profit margin of above 50% (which personally I never saw one but this guys actually have tons of products, so have a look), or if you have a lot of organic traffic. If you have to pay for ads might as well not even start.

There is fees everywhere! You not only pay for a monthly fee as there is a fee on every order. Most of the suppliers do not offer free shipping, so if you offer in your store get ready to take a hit!

Be careful with the premium products!

Customer Service is similar to shopify, they are always there but don't know how to get things done.

The worst of this is that because of their products we lost our Shopify Payment Gateway, FOREVER! So do not add anything related to COVID-19 that Shopify is gonna block you for lifetime. We thought it wouldn't be a problem but getting a new Gateway is so hard and pricey.

This service is really pushing us down, after 2 months of hard work not having things done fairly and having a loss of $700 really hits the feelings. I would not recommend using this guys at all. Specially when it is so easy to find direct suppliers.

We are just waiting on our refunds and we would cancel this subscription. To be honest we haven't cancelled yet as we think they will use that as an excuse to don't refund us. That is the lost of trust we got from them in only 2 months. UPDATE: No refunds been given, they are ignoring and not responding and they own us more than 100usd. This is how bad this guys are. Legal scam, absolutely!

I feel sad we worked to hard to get to this and I hope this can save other good people from failling when all they want is to have a fair business.

Keep away from legal scams, this is one but there are many more. Keep hustling!

There's nothing worth promoting. Low Inventory. I'm not spending Ad money promoting a product with 5-7 in stock. Only cheap POD products have high inventory. My personal observation for over 3 months. It ain't getting any better. Other items are way too pricey. I'd be doing them a huge favor getting'em off their hands.

I love Spocket and all they have to offer!!! I was able to complete my inventory for my new e-commerce store only using them and it was easy to do!!! LOVE LOVE LOVE!!! If your are an up and coming entrepreneur like me I would suggest Spocket as your number one drop-shipper for quality products.

It has good things going for it.

I used very little. Need more time for my opinion.Thnks for your attention any problems write to customer service.

Most of the products are from suppliers who have bulk ordered from China. Shipping to US from the US, was expensive, at least 8$. This leaves little profit margins. 8-14 days shipping to US, doesn't exactly beat epacket for much cheaper