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I can no longer work with this company. I had, for the third time in a row, an order come in for a product that doesn't exist but yet still showed in stock on my website. I paid for a whole year as an annual, I'm hoping I can get something back.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
Great app
We're proud of our user-friendly interface and the time it saves you. Our goal is to make it easy for you to find great products, manage your orders, and grow your business. - Erwin
After working with Abigail, who made the transition very painless, she was able to completely take care of me and provided me with the upmost respect and professionalism. She was great to work with and I hope to work with her again in the near future!!!! 5 STARS all the way!
Hi B2B Paranormal!
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concerns. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience. - Abby
I would recommend this app to others because they(customer service team and Leah in particular) try hard to accommodate or resolve any issues that a store owner would have. They are prompt in their response and will keep you informed when more time is needed to resolve an issue. Thank you Spocket.
Hello KRFashions! Thanks for your feedback! We’re truly grateful for your comments about our Team and Leah and will make sure we share your compliments with her! She will be very happy! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Great app and great support team. I needed help and Rohini was there to give me just that. She solved all my issues and deliverd a spotless customer service! Thank you so much Spocket and Rohini! :)
Hi ELLINGSEN & VILSVIK! We are happy to know you are satisfied with the Spocket service provided by Rohini. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
HYIK
Thank you for being an amazing customer, and we look forward to continuing to support you in any way we can! - Erwin
Very east to use and quickly adds products to the store so I can focus on marketing!
Hi Seven of Twenty One!
Thanks for the awesome feedback! It's part of our goal to continue to empower you toward success. We'll keep on adding more products for you to choose from. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
scammer caution, and red flag!! They charged my developing Shopify Store https://test-allen.myshopify.com/ by Paypal for 598USD two months at 1 day in 1 transaction, and I contact the support for refund, the support contacted me to make me believe who was going to refund me, after 2 weeks they are not going to respond email, totally scammer!! I complained with shopify and paypal, unfortunately nobody could stop Spocket Scammers continually scam drop-shippers on internet, what a shame!
Hi there!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you.
Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co
Thank you for giving us a chance and we wish you all the best!- Abby
This app is an easy app to use. The support is there if you need it. It's cost effective. I love it and would definitely recommend to others
Good products and easy to use, I'm enjoying using them and recommend them to anyone just starting out
Hello FileteShop! Thanks for your feedback! It gives us much pleasure to know that you love the service and our products. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby