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I tried to give Spocket another try, but it’s just not going to work out with us. I can’t afford to keep continuing to refund customers due to sellers not shipping orders in a timely fashion.
The platform is ok if you have no issues but once a supplier doesn’t ship, Spockets response time is outrageous. I will no longer be using this platform once we receive a resolution on this last order. It’s too inconsistent and hurting our business.
Hi 7Kouture!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
Facil utilização e otimo atendimento ao consumidor.
Muito obrigado pelo seu feedback! Fico feliz em saber que você achou nossa plataforma fácil de usar e que nosso atendimento ao consumidor atendeu às suas expectativas. Se precisar de mais alguma coisa ou tiver qualquer dúvida, não hesite em nos contatar. Estamos aqui para ajudar!
- Eleanor
Hated the spocket experience but the customer support was amazing! The agent OJ who helped me with unwanted add on costs hitting my account 3 days before the free trial ended! Watch all your free trials - diarise all of these as you go, if I were you.
Hi there!
Thanks for sharing your positive review of OJ's service. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our service. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
great its a great app
Thanks for the great review! We’re thrilled you think so highly of the app. If there’s anything specific you’d like to see or need help with, just let us know! - Eleanor
Facilidad de integración y buenos proveedores
¡Gracias por tu comentario! Nos alegra saber que la facilidad de integración y la calidad de nuestros proveedores te han gustado. Si necesitas más ayuda o tienes alguna pregunta, no dudes en ponerte en contacto con nosotros. ¡Estamos aquí para ayudarte! - Eleanor
business owners, I know you're excited about the potential and excitement of a new side hustle/ additional income etc. Do your self a favor and don't deal with this company. You've been warned. Your profit margins are none existent, the processing and delivery times are inconsistent. They will fight you to cancel a membership even if it's within the same month you were charged.
If you're wondering why so many 5 stars for a company that is so horrible? The customer reps are professional and friendly. The company's policy are self serving. Their response to my request on my refund is that "you won't be charge after November 2024" ... What? It's December 2023. How is this a company even in business?
Consumer protection ? Where?
12/23/2023-response to reply; a representative reached out and is requiring a phone conversation. I’ve already stated that email is my best contact method with this company. The email also stated that they wanted to explain the refund policy to me….. there’s no respect for my time or best contact method. Any company with the intention of doing the right thing for their clients would resolve the issue ASAP. These people are literally stealing money. I don’t feel comfortable deleting the app because they may turn around and say they can’t do anything about it. So disturbing! Over $300 for the annual fee and they don’t want to refund it. it hasn’t been months, it’s not unreasonable to process a full refund.
12/29- Still No Refund… They are still unwilling to communicate via email. I’m Different “managers” reach out asking to speak in the phone to explain the policy…. There isn’t a level of service where one person would own the issue until it’s resolved… you’re basically a hot potato no one knows hot to deal with. They’re just hoping I’ll go away.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concerns. One of our account managers will reach out to you directly to help with any issues that you may have. Feel free also to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co so we can look into this matter right away.- Abby
I’m new with this store
Welcome to our Spocket! We're excited to have you here and hope you enjoy exploring our products. If you have any questions or need assistance, don’t hesitate to reach out. Happy Dropshipping! - Eleanor
Great treatment and fast and effective technical support
We value your feedback and use it to continuously improve our services. Your input helps us identify areas where we can improve and make data-driven decisions to enhance your experience. - Erwin
John was very knowledgeable and was able to answer all my questions and concerns
Hi there!
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by John. Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it.
Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
The best
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you're happy with your experience with us. Our team works hard to ensure that every interaction meets the highest standards of quality, and it's great to know that we've exceeded your expectations. We appreciate your support and hope to serve you again in the future! - Erwin