Arvostelut (5 483)
Tarkenna
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Luokituksen mukaan
A little bit of a bumpy start but I have to say that they turned it around for us! We had a couple supplier issues and the support team jumped right in and resolved the issues VERY fast. So far so good!
We are so glad to hear that our Support team was able to help you with this! Do let us know how we can improve for the better so in the future we can provide only the best initial experience for our users.
Leah was great support, thanks. i wish if spocket had the option to include shipping cost with the price like modalyst does in order to offer free shipping. i must admit the app is a little rudimentary. i also wish they had more men products but overall, it's good
Thanks for your feedback! It is indeed a great feature we may consider adding in the future. This has been forwarded to our developer team. In the meantime, feel free to explore the app and reach out to us via email at support@spocket.co or 24x7 live chat if you need assistance. - Erwin
I liked Spocket, the products offered are of high standards. What is missing is an order tracking tool to give my customers the status of their orders
We are totally happy that you liked how Spocket can help your business. By the way, your customers can be automatically notified if you have the notifications enabled in your Shopify settings. Reach out to our amazing Support team so we can give you the instructions to do. Looking forward to hearing from you!
I like the app. My only issue is with some of the suppliers' descriptions of their products. ie. I would like to sell this item: https://app.spocket.co/products by Tam Prometheus. The variants are 1 pack and 2 pack but there is no indication whether the 1 pack contains two tumblers and/or how many tumblers are in the variant listed as 2 pack. I ask this question in anticipation of my customers' questions.
Glad you are liking our app! We're more than happy to answer any questions you may have and coordinate them with the suppliers. Any concern in regards to their listings can definitely be answered with the help of our support. Please reach out to us at support@spocket.co or via our 24/7 live chat and we'll gladly assist you! Thank you for using Spocket! -John
Worked with Melvin at Customer Service. He was very responsive and knowledgeable. Solved my problem quickly.
Wonderful! Thanks for your feedback and we're glad your inquiry was resolved professionally. We’ll make sure we pass your kind words along to Melvin, who we know will be delighted to read your comment. Have a great day! -Erwin
decent app. they had shipping problems the first time i tried to use them but it looks like theyve handled that
Thanks for the feedback! We do want to live up to what we stand for and exceed the expectations of our merchants, and so when issues like that arise, we try our best to fix it.
This app is great so far in that it has a list of products sold and shipped exclusively in US and it integrates well into Shopify. The customer service is prompt , recently I had issue pushing my products to store, Agent Ria helped me solve it. I am a new user so my review is only going to cover the User Experience of this app and not actual Dropshipping experience. Maybe after some months of using I am sure.
Thank you so much! It fills us with pride to know that our service is valued by our dropshippers. We strive to be the best we can be every day. We’ll make sure that Ria receives your feedback. It will make her day! - Erwin
I am so excited to get started using Spocket. It is the solution I have been looking for! I just listed my first products and it took no time at all!
Thank you so much for this great review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime!
Prinz was great. There was a bit of a delay, but once we connected, we got right to business. My star rating is because we had to do some troubleshooting, and I needed to clarify at each step what needed to be done in what sequnce. We reimported an item via AliScraper and got it properly listed and priced. So, we're ready to go!
Thanks for the feedback! Our suppliers usually update their listings with the most updated and trending products in the market but you can also send us any product or supplier suggestions and we'll gladly look into onboarding them for you! Looking forward to growing together! -John
I really love the products Spocket provides with its many suppliers. I also am happy with the integration to my Shopify Store. It was a little confusing setting up the order processing procedure, but Spocket CSR were amazing. I'm so thankful they are patient!
You are welcome! We do take pride in our Customer Service and we make sure to do our very best for you all the time. We are happy that you are loving the experience. Thanks for choosing Spocket!