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I am very satisfied with the customer service that I have received from Sprocket. I do feel like some of the vendors on the app is not truthful. I only selected vendors with 3-4 day shipping US based but I realized once the order was placed that the merchandise was shipping from China and it took a few weeks to get to my customer although this was not Sprocket's fault I do feel like they should better screen their vendors because this is not acceptable.
Thank you for taking a moment to share your experience at Spocket. We’re proud to deliver great value to our dropshippers and rest assured that we are focusing on supplier sourcing and hoping that we can add more products and suppliers soon from the US and nearest countries. We hope to assist you again soon. - Erwin
It's a reliable app. Some hiccups here and there with the suppliers but nothing major. I'd recommend it.
Thanks for your awesome feedback! We are so glad to know that you love the app and find it reliable. Feel free to reach out to us if you need assistance. Have a lovely day! - Erwin
I have had great success using this app to find items to sell in my store. I appreciate how helpful their customer service has been when I have run into issues and have had a great experience overall. My only wish would be able to bookmark vendors I like and more search options.
Thank you for sharing your feedback! We're always happy to help you anytime you need us and we'll always do our best for you. Your feature request is already being reviewed by our development team and we'll surely look into it! Thank you for being with us and trusting us always! -John
I am not computer savvy so I am very happy that Spocket has such wonderful products and pictures of all products. I took the time to order samples of some my favorite products on my store and was pleasantly surprised at the quality. I will continue to use Spocket as I learn the in and outs of this e-commerce world.
That's great! Thanks for letting us know. We're happy you took your time to order samples so you can see the quality and how fast the shipping would be. We appreciate you continuing to learn with us. Thank you!
I haven't been using Spocket very long but so far so good! Their site does crash sometimes randomly but it's not a huge issue.
You can rest assured that we will always resolve any issues you encounter in a swift and efficient manner. Thank you for your feedback and for using Spocket! -AJ
It takes a minute to figure out what works best for sourcing and managing products, but there are tons of helpful resources and I wouldn't have been able to start my shop without Spocket!
Thanks for your awesome feedback! We are so glad to know that you love Spocket and find it helpful. Looking forward to the success of your store😊 Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I like the vast selection of products on Spocket. However, I've had problems with some of the suppliers taking a month or more to fulfill my orders, or making the customer wait a month or more & then cancelling the order because they never had the product to fulfill the order. Spocket needs to be far more discerning with which suppliers they accept on its platform.
We’re so grateful that you took the time to share your feedback with us! We'll keep on adding more products for you to choose from. In the meantime, we'll have this coordinated with our supplier operations team so they will be aware and see what can be done in the future. Reach out to us at support@spocket.co anytime you need help! - Erwin
Spocket offers a wide variety of items for dropshipping. Not all suppliers are great, but they are good at making sure they are responsive.
We’re so grateful that you took the time to share your feedback with us! We'll keep on adding more products for you to choose from. In the meantime, we'll have this coordinated with our supplier operations team so they will be aware and see what can be done in the future. Reach out to us at support@spocket.co anytime you need help! - Erwin
Great resource of products! Thank you for making this available to businesses and entrepreneurs. So far I am enjoying my experience.
Thank you so much for taking the time to provide feedback.
I've had a few issues regarding quality control with two different vendors but Spocket has always been easy to contact and they are quick to jump on the problem and work to find a solution. I was surprised by how easy it is to contact their customer service and how helpful they are each time.
Glad you're enjoying using Spocket! We'll do our best to reach and meet your expectations. We take pride in our customer support team, who always provide top service, 24x7! Thanks for using our services and recommending us! - Irene