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They charge way too much and all they are doing is the same service as the free apps
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
Hope no one decides to cancel because they will make it IMPOSSIBLE to cancel and STEAL your money. Thanks a lot for that.
Thank you for your feedback! We appreciate you letting us know about your experience. Making any changes to your account can be done in your dashboard settings tab but we would be more than happy to sort out any concerns regarding your account and walk you through if necessary. We'll have one of our account managers reach out to you to sort out and rectify any issues with your account. You may also get in touch with us via support@spocket.co and we'll gladly resolve your concerns swiftly! Thank you for your patience and understanding!
You need to be careful with this company guys just a heads up.
I ordered a sample that I was billed for and it never arrived. They don't have a way for you to contact the vendor to get shipping updates. Their customer service is also not aware of where the sample is. So it is lost in the ether with no explanation. I tried to get a refund but until they know where the sample is, that won't happen.
So they don't know where or when it will arrive, and no refund can process until that happens. So basically, I may or may not receive anything.
If you are counting on them to fulfill orders at volume, this is what you can expect. There are many other drop shippers who will handle support better.
I also tried to cancel the free trial literally minutes after I got a notification that my card was billed $49.99. They told me per their terms there is no way they can refund me. If you've worked with other companies before, you know free trial refunds aren't that difficult to get refunded.
So just beware if you plan to work with them.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Erwin
worst experience of my life. Fraud office that collects money for nothing. I used the opportunity to pause the subscription, it was clearly written there that no money will be collected until I continue the subscription. Money is suddenly withdrawn from the card. Then I had tried their product geniusdrop, where they create your own store. The ad said $1, I entered the data, I didn't get access to any of the stores, and €36 was charged to my card. I wrote a complaint to them, but it's useless, they always give the same answer that the money will not be returned and they are very sorry that it happened. Someone else answers all the time, just replies to emails every few days. Never fall into their trap like I did.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Abigail
WORST COSTUMER SERVICE OF ALL DROPSHIPPING APPS! Would not recommend using Spocket! The costumer serivce, is just not on point!! I was trying the app - and did make an cancellation, as i was to get back to spocket in a few months, when the website was ready to go. BUT they charged me 99 USD anyways!? What!? And now the refuse to refund. You cant trust this company!! They will not help you when you need it!! Don't install Spocket........
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We invite you to contact us via email at support@spocket.co or 24x7 live chat to discuss your experience in more detail. - Erwin
You need to be super careful because they charge you every cent and if you don't pay attention for their rules and don't cancel the membership, which is almost impossible, to find how (clever) !!!!!!
Thank you for your feedback. We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. Please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Erwin
Surely feels like a scam. They will debit you, even without informing you. As of right now, they have even completely went offline, to add to the mess.
"Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation."
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience!- Abigail
Very bad. Not even worth just the one star. If you delete this app from Shopify, Pro subscription will just start.
Hey there! We appreciate this feedback that you provided us and we’re sorry to hear that you feel this way. We always want to do the best for our customers and we always ensure that they get what they need. We want to assure you that we don’t make any changes on your account unless requested by you.
It would really help us a lot if you could provide us with what happened in your situation so that we can address it better and further improve ourselves. You can always reach out to us at support@spocket.co if you need any assistance.
We hope that you join the Spocket family again in the future as we will only become better and better for all of you.
If I could give zero stars, I would. I love the idea of this app but it has terrible flaws. The products are very limited. The prices are outrageous. And Shipping Times Are Falsely Advertised as 1-3 day shipping... Worst of all they actually want you to pay $ for this app... I'm based in the US maybe the app is better in the EU but from my personal experience it's not worth the download space...
Thank you for your feedback! We're sorry you feel that way. Spocket currently has over a million active products on our platform with thousands of direct suppliers so there are plenty of products to choose from. Regarding your concern with shipping times, please know that our suppliers' processing + shipping time should be adhered to as they advertised otherwise your order would be valid for a refund if delayed. Please feel free to test it out for yourself. We're glad you love the idea behind our app and we're certainly open to suggestions and feedback. Please feel free to reach out to us at support@spocket.co and we'll gladly assist you however we can. Thanks!
Not enough quality products and does NOT compare to Aliexpress. I also fail to see why anyone would pay to use a dropshipper when most of them give this service for free.
Thanks for this feedback! Please know we are bringing in more suppliers which means more quality products in your niche/category. We’ve made our pricing that way to more accurately reflect the value users get from our tool - automating the order process of dropshipping and branded invoices. As always, we would greatly appreciate if you can let us know what else we can improve on by reaching out to us at support@spocket.co. Looking forward to hearing from you!