Spocket: USA & EU Dropshipping

Fellow Entrepreneurs Beware - I don’t like leaving bad reviews but I am leaving one with this app because of a bad experience I had with them that lasted over a couple of weeks. After checking out the app and the merchandise- I paid $49 for one month subscription. I liked the idea of selling products with shorter shipping times. But for some reason, the app would not push the products onto my Shopify shop. I contacted their support team and I was first told to change browsers, then try to see if I was having the same problem on my cell phone. After doing all of that, the app still would not push products to my store.

The customer service rep said he was checking with their tech support and he would get back with me. He never did. I followed up with him 2 days later. He then told me, the problem was with Shopify and that they could not help me any further. When I enquired about getting my money back- he said he said he would send my request to financial, but no one from the finance department ever contacted me.

I contacted Shopify about the problem and they told me they had no idea what Spocket was talking. So they also contacted Spocket to get the problem corrected.

A different customer service rep contacted me and said they were working to fix the problem and they would like to offer me 3 mos free in exchange to the subscription fee I already paid. That seemed fair, so I said okay. Then she asks to explain the problem I am having. So I explained in detail the problem I was having.

This same rep that offered me 3 mos free comes back with this email: “let's get this sorted and we'll come with some offer to cover for your subscription okay?” In another email she says she will contact me right away.

A couple of days go by and again no one contacts me. So once again, I requested a refund via the app. This time a different customer service contacts me and assures me that she is following up with the finance team about my refund. After all of that I finally got my refund. But it was only because I pursued them!!

Here’s the kicker, after doing some digging, I discovered that there apparently is a bug in the app and it doesn’t work on all stores. Other people have had this same problem with this app.
My problem is that, if you know that you have a bug in your system then OWN it. Don’t give people the run around and try to B.S. them. I felt this company was disrespectful in the way they handled my situation. It gave me the impression that all they cared about is collecting the subscription fee and not actually providing a product/service that works.

I just wanted to leave this review in hopes that no one else goes thru this. A

Really predatory app. Their "Free Plan" just allows you to look at their inventory, but you don't get any value out of it. In order to use the app, you actually have to sign up for the paid plan.

Then when you try to cancel your paid trial, they make it needlessly difficult to do so. First, you have to enter your password "for security reasons", what? Nobody is going to hack you to cancel a paid plan. Then they force you to leave 100 characters of feedback before you can cancel.

They don't have the type of item my store sell, not even 1 and it would have been nice to have been able to see that before being forced to sign up... Big waste of time

Why cant companies be honest from the start??? Spocket according to your advertising your app is free so I spent all day using your app to put products into my website only to try to place my first order and I was asked to pay £29. So is your app free or is it £29?? Why did you failed to inform me at the begin and be clear about your prices? Now what I'm going to do is, delete the products that I put on my website and go directly to the supplier site and save myself £29 a months. Why cant your firm be honest about the way it works??

It said 7-day free trial so I accidentally bought the annual plan instead of monthly and they charged $348 and would not give my money back. I called them within 5 mins of making this mistake but they wouldn't budge.

I explained to them they don't have any products that I could put on my store (toddlershoeoutlet.com) and all the prices are super high you can barely make a profit.

Here is an example of how they are scamming you. Product shows as US supplier but just another Chinese product. Their supplier are DROPSHIPPING to YOU. :-/

https://toddlershoeoutlet.com/pages/spocket-scam

It's a great app.......but it's kinda shady to change the features of the packages AFTER the app is installed. The price for the Pro plan on the app state that you are still limited to only 25 regular products. But on their website it still says you can get up 250 products. Which is which??? uninstalling.....

I do not recommend this app. I removed it from my shopify store but they are still charging me. I could not find any button in the dashboard to cancel my subscription. Still searching to figure out how I can stop them from charging me every month.

they said unlimited products import, but actually is only 10000.
Just wasting time and money.
We do not recommend this app.

Its a great app till you are trying to import Items to your store and then it wants you to subscribe to a higher premium every month, I originally just got the cheapest plan but the I tried to import more items into my store and it took me directly to the pick a plan, more like pick a more expensive plan. When I already had a plan and thought I was okay.

I tried it. The first thing I did was to test order from 3 suppliers who claimed to have U.S. to U.S. shipping. That is the #1 reason I wanted to PAY for this app. Well, the U.S. to U.S. shipping claims are complete B.S. Takes forever for shipping. Still have not received ANY of my orders. So, they may be "shipping from the U.S." but that would only be after they order your product from China. Don't waste your time with this APP if you expect it to provide you faster delivery in the U.S. It DOES NOT deliver in that regard.