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hey was niet wat ik zocht. heb de app dan ook gelijk verwijdert maar er wordt ondanks toch van mijn creditcard een bedrag afgeschreven
Het spijt me oprecht om te horen over uw negatieve ervaring met onze app. We streven ernaar om een naadloze en waardevolle service te bieden en het is verontrustend om te horen dat we niet aan uw verwachtingen hebben voldaan. Ik waardeer het dat je de tijd hebt genomen om je feedback te delen. - Eleanor
had a few orders, but i am unable to view my orders under this app. page keeps loading and no matter how much you refresh page it wont allow me to view my orders. I had high hope for this page. they have good things to sell.. but app is defective...
I’m sorry to hear about the trouble with viewing your orders. This is definitely not the experience we want you to have. We’re investigating the issue and working on a fix. - Eleanor
Half of the products I have imported don't even include all the variant photos. How am I supposed to sell a top in a color I dont have a photo of? Also, you can't remove the tags from the items you import before you send them to your store. This means you have to seek out each item you have imported once they are in your store to remove the ridiculous tags they have attached to each product. I have imported quite a few items that have upwards to 30 tags that are completely unrelated to the product. Another con is that the item descriptions are useless. Some of the items I wanted to import didn't even state what the fiber contents of the garment were. Would you want to purchase something if you had no idea what it was made of? Last thing, your monthly subscription dues are ridiculous. $29 a month to only import 250 products? And that's not a monthly cap, that's total! Then it jumps to $99 a month for unlimited imports! How does that pricing scale work??? With everything I have mentioned here in my review, this app isn't even worth $10 a month. Find a different app to import that is worth the time and money.
Thank you for your detailed feedback. We’re truly sorry to hear about the issues you’ve encountered with product variants, tagging, descriptions, and pricing. We understand how important accurate product information and pricing are for your business.
Variant Photos: We’re working on improving our product data to ensure that all variant photos are included. We appreciate your patience as we make these updates.
Tags and Descriptions: We recognize the need for better control over product tags and descriptions. Your feedback will help us address these issues to enhance the user experience.
Pricing: We understand your concerns about the pricing structure. We’re continuously reviewing our plans and pricing to better meet the needs of our users.
If you have any specific issues or need further assistance, please reach out to our support team. We are here to help and address any concerns you may have. Your input is invaluable in helping us improve our service.
Irritating. That's the only word that comes to mind when I think of this app. Trying to navigate through the different categories is harder than it needs to be. For example, my shop sells men's clothing. There is a category for clothing which includes all genders and then there is a category for men which is just a bunch of random stuff. I was looking for an alternate to Oberlo because the shipping times from China are obnoxious, but I noticed that the shipping times for the clothes on Spocket are pretty much the same, but the prices were higher. So I will continue to look elsewhere. This app might be good for some niches and people who like to scroll through pages of unrelated items, but not me.
Thank you for your feedback. We’re sorry to hear that you’re finding the navigation challenging and that the shipping times and pricing did not meet your expectations. We aim to improve our platform continuously, and your input is valuable in helping us address these issues. We understand that different niches and needs require tailored solutions, and we’re committed to refining our categories and product selection. If you have any specific suggestions or need further assistance, please reach out to our support team. We’re here to help and support you in finding the right solution for your business.
Desinstale la app el 29 de mayo de 2o23 y me sigen cobrando solicito devolucion, jamas use sus productos, espero una respuesta
¡Gracias por tus comentarios! Estamos muy escuchar acerca de su experiencia. Nuestras más sinceras disculpas si no pudimos cumplir con sus expectativas en este momento. Sin embargo, permítanos ayudarlo con su inquietud. Uno de nuestros administradores de cuentas se comunicará con usted directamente para ayudarlo con cualquier problema que pueda tener, chatee con nosotros o envíenos un correo electrónico a support@spocket.co para que podamos investigar este asunto de inmediato. ¡Gracias por su comprensión y paciencia! - Abigail
Useless if you want to share the dropshipping products on your website with your existing products as the shipping times do not correspond to the shipping times/shipping costs I have set on my webpage. Customer service didn't have a solution other than "match your shipping times to ours" well that's useless because my normal products need to share the same shipping times at checkout and do not take as long as in transit as yours. Cancelled the app yet they still charged me $60AUD and will not refund me, even though I did not even use the app for more than a day. DO NOT recommend.
We’re truly sorry to hear about your experience and understand your frustration regarding the shipping times and the refund process. It’s important to us that our users have a smooth and satisfactory experience, and we regret that we didn’t meet your expectations.
Regarding the shipping times mismatch, we understand that this can be challenging when integrating with your existing products. Your feedback is valuable, and we will work on improving our solutions to better align with users' needs.
For the refund issue, please contact our support team directly with details of your situation. We want to resolve this matter as quickly as possible and ensure that you receive the support you need.
Thank you for your feedback, and we apologize for any inconvenience caused. We are committed to addressing these concerns and improving our service.
Used the app for about a week trying to get it to sync while working with their customer service daily to trouble shoot. They couldn't get it to work. It was suggested that I sign up for an annual plan and still no luck. After 4 days of wasted time, I asked for a refund and part ways. They fought it and only issued a partial refund due to "policy." That policy should only be in force when their product would actually work. It should be criminal what they did. DO NOT RECOMMEND
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. Please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Erwin
I think its a waste of time and amateur to the fullest. Ive searched everything from belt to ieans to t-shirts and every single page it says ive reached the end of the products. they have under 100 items that make no point. The support and response time is horrible. I emIled friday and just literally got a response 10 min agao. iTs now 8am. Dont do it its a waste of time and energy.
We’re very sorry to hear about your negative experience with our app. We understand how frustrating it can be to encounter limited product selection and delayed support responses.
Product Selection: We’re continually working to expand our product range and improve the variety available. Your feedback helps us identify areas where we need to make improvements.
Support Response: We apologize for the delay in our response time. We aim to provide timely support and are reviewing our processes to better serve our users.
We appreciate your feedback and are committed to making necessary improvements. If you have any specific issues or need further assistance, please contact us directly. We want to ensure that your concerns are addressed and that you have a better experience with our service.
Overpriced non-name brand products for twice the price of name brand department stores. After paying hundreds into ads, not a single sale. Thank you for the trial but I will not be purchasing this.
Hey, we’re sorry to hear that you didn’t find what you’re looking for in Spocket. Your feedback is important to us and that’s why we have worked tirelessly to get suppliers who are able to deliver premium products to you and your customers. We only want what’s best as we aim to be the best.
We hope for you to be a part of the Spocket family in the future as we’re sure you’ll enjoy the benefits and advantages that can only be brought upon by our growth.
***WARNING*** This company uses deceptive techniques to entice customers to purchase an annual subscription. I made the mistake of purchasing the Pro subscription and choosing the annual billing option since it was more affordable with the false assumption that their 7-day "trial period" still applied. When I discovered that this app did not meet the needs of my business, I attempted to revert to the free plan and receive a refund, but was told by support that because I chose to pay for an annual subscription, no refund would be given. TL;DR - don't sign up for an annual plan and hope to get a refund, they will keep your money.
Thank you for your feedback on this matter! Please know that we have always been transparent with our users when it comes to charges as this is stated on the upgrade page that your annual subscription will start as soon as you proceed. We're sorry to hear about the outcome of your request, but please know we would never process a payment without you agreeing to our terms and refund policies.