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Hi there!
Welcome to Spocket! We are glad you have decided to use this app for your dropshipping journey. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Erwin was great! He was extremely patient and helpful all around. I wish he is the one that always helps me. Thank you so much!
Hello WhimsCo Boutique! Thank you for your Review! That's great to hear! We are glad that Erwin was able to help you with all your questions. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Rita gave great customer service. She answered all of my questions in a fast an precise manner. I got the answers I needed. She followed up with me to ensure I got what I needed for my issue and sent me a link to help me out.
Thank you for your great review. At Spocket, we work hard to offer high-quality service to every dropshipper. We made sure to share this feedback with Ria. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I just started using this app so far it is user friendly. The only thing I don't like is the fact that some of the products some of the products won't let me save the changes that I make do to a system error
Thank you for your feedback! We are very sorry to hear about your experience. We regret that your experience did not meet your expectations and have shared your feedback with our team. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I've been working with Spocket for three weeks now. I can say that the application is very convenient and understandable for beginners. Anyway, regarding the functionality, there was one technical issue(bug/glitch), when I placed the order for the supplier, the order was displayed twice in the order panel, and as it turned out, the payment was also made twice. I contacted support and described the problem. Eleanor from the support team understood the breakdown very quickly and immediately contacted the supplier. The next day Eleanor informed me that the supplier canceled this order and made a refund. I am very grateful to Eleanor for the instant feedback and help in solving the problem. In any case, I was forced to create a new order manually through the Shopify admin panel on behalf of the client. So far so good except this tech issue, let's see how suppliers fulfill their commitment in terms of processing and delivery time of orders, because it's one of the reasons why I've started to use this app.
Thanks for leaving us a wonderful review. We are thrilled that you loved your experience; Eleanor will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority. Meanwhile, we have forwarded your feedback to our developer team regarding the issue, we will make sure to prevent this from happening again. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Ease of use, available site creation, good prices, the only issue I have faced is the in app Aliexpress function that is not importing goods to my site but I believe it will be fixed. All in all a good experience
Hello My Superstore Online! Thank you for taking a moment to share your experience at Spocket. We’re proud to deliver great value to our dropshippers and rest assured that the Aliexpress Import updates should be up and finished soon! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
A little janky, and not many aesthetic products available just on Sprocket, seems like AliExpress is where you have to go to get them. It's my first day using it, and I've gotten a lot of help from their nice and responsive support team, even at 10pm on a Saturday! I will keep using this and hope to find success with it :)
Thanks for leaving us such a wonderful review. We are glad you like the app. Meanwhile, we have forwarded your feedback to our developer team regarding adding more products for all our dropshippers. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Get app just have to really look when trying to find product to get the best deals. Overall nice concept can use a little tweaking
Hello Storm Warehouse! We are glad you like the service! Meanwhile, we have forwarded your feedback to our developer to see what can be done ASAP. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Lovely
Hi Jafrin Store!
Thanks for leaving us such a wonderful review. It gives us much pleasure to know that you love the experience. Your kind words encourage us to continue doing our best. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
so far so good just installed app... day 1
cant say much else yet, will update as soon as I have more info
Hi there! Thanks for sharing your experience! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail