Spocket ‑ US & EU Dropshipping , 5 345 arvostelua
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Do not use this platform. There refund policy is hidden, because you won't get one. Suppliers will not ship products on time. In order to contact them you have to chat with spoket, and wait days for a response. I had an issue with a vendor that took a week longer than advertised to ship. I requested a refund, as my sales channel refunded the customer due to long times. 2 days after said request, Supplier shipped the order. 3 weeks later Supplier requested the product. Yea. Right. A customer gets a free product at my expense. So fk me. Spoket will not refund my annual account. Again fk me. So fk spoket. My bank is processing both returns, and labeling spoket as fraudulent because they do not display there refund policy clearly. At least someone knows how to provide decent service.
Thank you for sharing your feedback! We appreciate you letting us know about the issues you encountered. Our sincerest apologies for any inconvenience we may have caused. Our Annual Subscriptions are indeed non-refundable as stated when you signed up because yearly subscriptions are heavily discounted. Our refund policy is very open and can be found in our help center. We are very strict and we don't tolerate suppliers that do not stay true to their claims especially with their processing and shipping times. While we do understand that some of our suppliers are on a limited workforce schedule due to the pandemic, you can be sure that we will take the appropriate actions necessary to prevent any issues moving forward. We'll have one of our account managers personally reach out to you to make sure your concerns are resolved. Your extended patience and kind understanding is much appreciated. Thank you!
Found a lot of cool products for my niche and very easy to use! Lots of different options. Would highly reccomend
Perfect! We are glad you like the app, our products, and the great feature we have. It is also our pleasure for you can recommend Spocket. Feel free to reach out to us if you need assistance. Have an awesome day! - Erwin
Using this app for my new store and it's super simple, even for a newbie with little tech experience like myself!
Awesome! The platform is designed for all dropshippers/entrepreneurs of all levels. We made it simple and easy to master so as to avoid having our merchants experience issues.
It is great. It has helped me so much so far, I am hopeful that it is going to get me some actual sales. So fingers crossed.
We are keeping our fingers crossed for you as well. We hope you get your first sale soon!
nice one
and good work
keep going forward
i want only on thing add some coffee maker and thank you
We sure will keep moving forward! Happy to have you go up with us! Thanks for using our app for your coffee product needs!
Found everything I could need for my store, very fast speed and customer service has been amazing. 10/10!
Thank you so much for your amazing feedback! Our entire Customer Support team at Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us for further assistance. Rest assured that we are focusing on supplier sourcing and hoping that we can add more products and suppliers that offer fast shipping. We hope to assist you again soon. Reach out to us at support@spocket.co anytime you need help! - Erwin
the products are high quality but they should lower the monthly charge for how many items that you have in stock.I will see how it goes.
Perfect, amazing... The very best application for shopify stores. Safe my life and my time. Thanks!!! Boys&Girls of Spoket!
Truly an honour to receive this review from you! The rest of the team are super grateful for your kind words. All the best to you!
This app is great, the only thing missing for me is a direct push-to-store of the Return policy. There is no way for my customer to see that, so I always have to copy and paste the processing time, the shipping times, and the return policy whether it's 15 days, 30 days, or more. Each supplier has different policies. That is probably the most annoying thing about the app.
Thanks for your feedback! It is indeed a great feature we may consider to add in the future. This has been forwarded to our developer team. In the meantime, feel free to explore the app and reach out to us via email at support@spocket.co or 24x7 live chat if you need assistance. -Erwin
This is exactly what I'm looking for! This app is easy to use and I like the products featured. I want to have a mix of original items and licensed items to sell in my shop.