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I do not recommend this app. Because i tried in trial period and cancel my subscription but they try to charge me even i wrote 2 email to customer support describing that please do not charge me as i cancel your subscription during the trial period and they never stop attempting to charge. like everyday they attempting and bothering me. I hate that kind of scammer tricks of Spocket.co
Hi there!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
AVOID!!! They took 2 payments from my account for £64 on 2 days back to back! They have no customer service and no one will respond to you! They will just take more payments. I had to cancel my card and get a new one!! I know someone will reply to this comment saying email us and we will get it sorted blabla!!! the truth is they don't want to sort it out or refund or anything. They don't respond to your emails!
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
DO NOT USE THIS APP - THEY STOLE OUR MONEY AND NOW THEY WON'T RESPOND. WE HAVE MADE A COMPLAINT TO SHOPIFY TOO.
Hi there!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
Honestly, I've tested just about every supplier and I'm extremely disappointed with this one.
I trialed spocket to see if it would be a good fit for me. I determined it wasn't. When I attempted to login again - I received a "sign up for spocket" pop up after cancelling my membership.
I received the $299 charge for the "unicorn" level (even tho I attempted numerous times to cancel this membership). I even got ahold of support to try to get it resolved.
They responded that I have 2 accounts under the same email. But since I somehow cancelled one day after the trial I'm crap out of luck. But hey - a product I'm not even using will be cancelled now.
So I decided to try logging in to give it another go since i guess I just wasted $299 anyways and I still cannot login.
This honestly has to be the worst experience I've had with a subscription service hands down.
Account 1
Dropshippers Store #[REDACTED]
No Store/Shop Connected
[REDACTED]
No Subscription/Plan
Account 2
Dropshippers Store #[REDACTED]
No Store/Shop Connected
[REDACTED]
Unicorn Monthly Plan (Trial End Date: March 06, 2024) - Cancelled on March 07, 2024.
Hi there!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
They charge you automatically and don't give refund !!!
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
I did not actively use the trial period subscription in my shop, yet I was charged 99 USD for 1 month without my knowledge. I objected to this injustice, but they do not respond to emails
Thank you for taking the time to share your feedback with us! We value your satisfaction and strive to provide the best service possible. We'd like to discuss your concerns regarding the subscription fees and explore potential solutions. Please reach out to us via chat or email at support@spocket.co, and we'll promptly address this matter. We look forward to assisting you.
The customer service is terrible, I have been waiting for them to solve an internal problem and it has been 5 days and still nothing, I requested the cancellation of my store and I still have no response.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
scammer caution, and red flag!! They charged my developing Shopify Store https://test-allen.myshopify.com/ by Paypal for 598USD two months at 1 day in 1 transaction, and I contact the support for refund, the support contacted me to make me believe who was going to refund me, after 2 weeks they are not going to respond email, totally scammer!! I complained with shopify and paypal, unfortunately nobody could stop Spocket Scammers continually scam drop-shippers on internet, what a shame!
Hi there!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you.
Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co
Thank you for giving us a chance and we wish you all the best!- Abby
Garbage,can't be used after deduction.
dda72c-99.myshopify.com
We sincerely apologize for the inconvenience you've experienced. Could you please contact us via email at support@spocket.co and provide us with more details about the situation? This will enable us to investigate the matter promptly and take appropriate actions. Thank you for your understanding, and we look forward to resolving this issue for you as soon as possible.
Charged me although I never agreed to a charge or membership. Was unable to get a refund do not renew no subscription.
Hi Liv&Wink!
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby