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Worst experience ever! To everyone who is trying to build a sufficient and profitable store or business, stay away from this ridiculous app. After months of advertising their products, I received my first 20 orders. Their suppliers canceled 30% of them, after weeks of processing and ignoring my messages. 50% of the rest orders are still left on pending after weeks since order placement. Customer support is completely useless, they are just good at saying sorry and escalating the cases. No one ever came back with an answer or even a solution after 1 MONTH of chatting. They cant even communicate with their own suppliers. I have also even sent an official complaint email but of course no one answered. Until today they keep cancelling my orders on products that I spent a fortune advertising. Also, they have sent an order in a different US state address than the one my customer submitted. I lost a lot of money on these scammers and they have ruined my reputation and all my efforts. Stay away!!
We’re truly sorry to hear about your experience and understand how frustrating this situation has been. This is not the level of service we aim to provide, and we recognize the serious impact order cancellations, delays, and communication gaps can have on your business.
Supplier-side cancellations and fulfillment delays are issues we actively work to minimize, and we acknowledge that in your case the resolution process took far longer than acceptable. We also take shipping errors and unanswered complaints very seriously, as these do not reflect our standards.
Your feedback has been escalated internally for further review, and we would like the opportunity to properly investigate what went wrong and determine whether a resolution is still possible. Please contact us directly at support@spocket.co with your account details and reference this review so our senior support team can follow up accordingly.
We appreciate you bringing these concerns to our attention, as feedback like this helps us identify gaps and improve our platform.
ive deleted and cancelled this app after buying a sample over 3 months ago and I still have not received it. They also keep billing me even though I removed cc information and cancelled. shady shady
We’re really sorry to hear about this experience, and we understand how frustrating that must be. This is definitely not the level of service we aim to provide. Sample delivery times can sometimes be affected by supplier or shipping issues, but waiting this long is not acceptable.
Regarding billing, once a subscription is canceled, charges should not continue.
We’d like to look into your account immediately and resolve both the sample and billing concerns. Please reach out to our support team at support@spocket.co with your account email so we can investigate and make this right as quickly as possible. - Eleanor
This app has been one of the worst customer experiences I have had on Shopify. I asked multiple times for my subscription to be cancelled and was told support would reach out because I could not cancel it on my own. No one ever contacted me and instead they continued charging my account. I ended up being billed more than $150.00 for a subscription I made very clear that I did not want. I had to change my card information and place a block on Spocket just to stop the charges from hitting my account. I have also filed a formal complaint with the BBB so future businesses do not go through this same situation. I recommend avoiding this app until they fix their billing practices and their complete lack of follow through from support.
We’re truly sorry to hear about your experience — this is not the level of service we aim to provide, and we completely understand your frustration. Your feedback is very serious, and we appreciate you bringing it to our attention.
We apologize for the difficulty you faced canceling your subscription and for any charges that occurred after you requested assistance. This should never have happened. We’d like to investigate this immediately, ensure your subscription is fully cancelled, and review any charges that may need to be refunded.
Please reach out to us directly at support@spocket.co with your account details so we can resolve this as quickly as possible. We know this experience has been upsetting, and we want to make it right.
Thank you again for sharing your concerns — your feedback helps us improve our processes and prevent this from happening to anyone else. - Eleanor
Extremely Slow Support & Unresponsive Suppliers — Not Reliable for New Businesses
I rarely leave negative reviews, but my experience with Spocket deserves a clear and honest account for other small business owners.
I waited over a month for Spocket’s team to resolve an issue that prevented me from placing even a basic sample order. The supplier I selected never completed their Stripe setup, and while Spocket repeatedly said they were “following up,” there was no progress for weeks.
During this time, I couldn’t order products, test anything, or properly operate my store. I had already built my website around these items, only to discover the supplier was completely unresponsive and effectively unreachable.
When I eventually cancelled my subscription due to the platform being unusable, obtaining a refund became another prolonged process. I was initially offered partial compensation (20%) or a complimentary extension instead of a straightforward refund. After further escalation, Spocket agreed in writing to refund two months — however, only one month was refunded initially.
What followed was a series of generic, repetitive responses and shifting support agents, with no clear timeline or confirmation for the second refund. Despite multiple follow-ups, the issue remained unresolved until I ultimately had to involve my bank to recover the remaining amount.
While individual support agents were polite, the overall system feels fragmented and slow, particularly when supplier issues arise. For new businesses that rely on momentum, testing, and timely setup, this lack of responsiveness can be costly.
I appreciate that the full refund was eventually completed, but the process involved unnecessary delays, inconsistent communication, and pressure to adjust or remove my honest review.
For transparency and fairness to other merchants, I’m keeping this feedback public. If Spocket significantly improves supplier accountability and customer support consistency, I’d be open to revisiting this review. Until then, I recommend approaching with caution.
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this situation caused. What you described is not the level of reliability or responsiveness we aim to provide, and I understand how damaging long delays can be—especially when you’re trying to get a new store off the ground.
The delay with the supplier’s account verification and the lack of timely updates clearly created an unacceptable roadblock. While we did continue to follow up with the supplier, it’s clear that the process took far too long and left you without the ability to move forward. That’s on us, and we sincerely apologize for the impact this had on your launch timeline.
Regarding your refund request, I’m sorry that experience also added to your frustration. We never want a customer to feel they’ve paid for a service they couldn’t properly use. If you’re open to it, we’d like to review your case again to ensure it was handled correctly and to see what we can do to make this right.
Our team is actively working on improving supplier responsiveness, internal follow-up systems, and support resolution time so situations like this don’t happen again.
Please feel free to reach out to us directly at support@spocket.co with your ticket number so we can take another look and assist you further. We genuinely appreciate your feedback—it helps us improve.
Wishing you the best in your business journey, and thank you again for giving us the opportunity to listen and learn from your experience.- Eleanor
Be very careful with this app. It says you can install and test it for free, but it's all a lie. A few days later you receive a charge on your credit card. The worst part is that you can't get a refund, you can't remove your card, you can't cancel – it's a real trap... If you're thinking of installing it to try it out, don't do it.
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience it’s absolutely not the kind of frustration we want for any of our users.
To clarify, the app does offer a free trial, and no charges should occur unless the subscription is activated after the trial period. We understand how frustrating unexpected charges can feel, and we’d never want anyone to feel misled. We’re always transparent about billing terms, and these details are also provided by the app store at the time of installation.
Regarding cancellation and payment methods: subscription management, refunds, and card removal are all handled directly through the App Store/Google Play Store, not within our app. This means you can cancel at any time, and refund requests can be made through the store’s support channel.
Still, we want to help make this right. If you’d like us to look into your case more closely or guide you through the steps, please contact our support team at support@spocket.co and we’ll be happy to assist you personally.
Thank you again for bringing this to our attention. We appreciate the chance to improve.- Eleanor
不要测试，不要测试，他会不断的扣你的款，页面显示试用1周是$1 ，但是实际扣款是$1.99 ，他在同周期内不停的扣你的款。并且也删除不了你的信用卡信息。
對於造成的不便，我們深表歉意，並感謝您向我們反映此問題。關於試用費用與帳單差異，我們不希望出現頁面顯示金額與實際扣款不符的情況。此類差異通常與您選擇的方案、適用稅金或訂閱週期有關，但我們理解這可能造成混淆。
在正常情況下，取消訂閱後收費應即停止，且信用卡資訊管理權應始終由您掌控。為加速帳戶核驗並解決帳單問題，請透過 support@spocket.co 聯繫客服團隊，並提供您的註冊電子郵件地址。我們將立即調查並處理此事。 - Eleanor
Updated Review – November 2025
If I could give this company 0 out of 5, I absolutely would.
It’s now been over four weeks since Spocket promised to issue a full refund for an unauthorized $314.99 USD charge, and we’re still waiting. Despite more than 10 emails back and forth, all we get are vague replies like “we’re still coordinating internally” or “may we schedule a quick call?” even though we’ve made it clear multiple times that we prefer to keep everything in writing for accountability.
The constant requests for phone calls and the lack of concrete action make it feel like they’re simply trying to delay the process. For a small business like ours, this kind of unapproved billing and prolonged refund runaround is completely unacceptable.
If anyone wants to know more about our full experience with Spocket and how they operate, feel free to reach out to us at contact@evergreenandbirch.ca we’ll gladly share details and our advice to choose a more transparent and trustworthy platform.
Thank you for taking the time to share your experience — we’re truly sorry to hear that your trial with Spocket didn’t go as expected.
We understand how frustrating unexpected charges can be, especially when your intention was to explore the app briefly. While uninstalling an app on Shopify does not automatically cancel the associated subscription with all apps (including Spocket), we recognize that this may not have been clear, and we’re actively working to improve how this information is communicated during the signup and trial period.
We also apologize for the delays and miscommunication you encountered with our support team. That’s not the experience we want for any of our users. Your feedback is being taken seriously, and we’re reviewing this internally to ensure we handle similar situations with more clarity and urgency in the future.
Our team has already been in touch regarding a resolution, and we remain committed to working with you toward a fair outcome. If there's anything else you'd like us to review or clarify, please feel free to respond directly to the ongoing support thread, and we’ll make sure it gets the proper attention.
Je déconseille fortement cette application à tout e-commerçant sérieux.
Deux commandes (18 et 19 septembre) sont restées bloquées “en traitement” pendant plus de 3 semaines, sans aucune expédition, ni nouvelle du fournisseur.
Malgré mes relances répétées, le support m’a seulement demandé de “patienter 24-48h” encore et encore… jusqu’à ce que je sois obligé de rembourser mes propres clients.
Un mois plus tard, je n’ai toujours pas reçu le remboursement d’une des deux commandes.
Spocket promet un traitement en 2-3 jours et un envoi sous 5 jours — c’est totalement faux.
Leur système est lent, opaque, et aucune responsabilité n’est prise du côté des fournisseurs.
Résultat : perte financière, perte de crédibilité auprès de mes clients et perte de temps.
Bonjour,
Nous sommes sincèrement désolés pour l’expérience que vous avez vécue — ce n’est clairement pas le niveau de service que nous souhaitons offrir à nos utilisateurs, et nous comprenons parfaitement votre frustration.
Les délais prolongés de traitement et le manque de communication que vous décrivez ne sont pas acceptables, en particulier lorsqu’ils ont un impact direct sur vos propres clients et votre crédibilité. Nous reconnaissons également que nos délais annoncés n’ont pas été respectés dans votre cas, et nous en assumons la responsabilité.
Concernant le remboursement encore en attente, ce point est prioritaire pour nous. Nous vous invitons à nous recontacter directement support@spocket.co avec votre adresse e-mail et les numéros de commande concernés afin que nous puissions vérifier immédiatement la situation et finaliser le remboursement restant sans délai.
Vos retours sont pris très au sérieux et ont été transmis à nos équipes afin d’améliorer le suivi des fournisseurs, la transparence des commandes et la qualité des réponses du support.
Encore une fois, nous vous présentons nos excuses pour les désagréments causés, et nous restons à votre disposition pour résoudre ce dossier au plus vite.- Eleanor
Spocket is absolutely unreliable and completely unprofessional. They have no real inventory tracking at all. I ran ads, spent thousands of dollars, and when orders finally started coming in, they canceled everything, claiming the product was “out of stock.”
Here’s the kicker — it showed high stock the entire time. No warnings, no updates, nothing. Just empty promises and lost money. Their system clearly doesn’t sync or update supplier inventory in real time.
If you value your business and your customers, do NOT rely on Spocket. They’ll leave you hanging when it matters most. A total waste of time, money, and trust.
We’re very sorry to hear about your experience and understand how disappointing it must have been to face stock issues after investing time and money into your business. Ensuring accurate inventory synchronization with our suppliers is something we take very seriously, and we regret that this wasn’t your experience.
While product availability can occasionally change quickly on the supplier’s side, we’re constantly improving our real-time tracking systems to reduce these issues. We’d like to review what happened with your specific orders and make things right where possible.
Please reach out to us directly at support@spocket.co
with your account email and order details, and our team (including me personally if needed) will look into this immediately.
We truly value your feedback it helps us strengthen our platform and ensure better reliability for all our merchants.
I subscribed to the Spocket Standard Plan, which was clearly listed at $59, but my account has now been charged $200. This is misleading and feels like a scam. On top of that, their so-called “non-refundable policy” is unfair and unacceptable. Customers should not be tricked into paying more than the advertised price, and then be denied a refund. Spocket’s practices appear deceptive and unethical.
Thank you for taking the time to share your concerns. We’re truly sorry for the frustration this situation has caused and understand how upsetting unexpected charges can be.
We never intend to mislead our customers, and we take feedback like this very seriously.
Regarding our non-refundable policy, this is outlined during the subscription process; however, we recognize that each situation is unique and we’re always open to reviewing cases where there may have been confusion or an error.
We’d really appreciate the opportunity to look into your account and clarify exactly what happened. Please reach out to our support team at support@spocket.co with your account details, and we’ll do our best to assist you and find a fair resolution.
Your feedback helps us improve, and we value your trust. Thank you for bringing this to our attention.- Eleanor