Spocket Dropshipping USA e UE , 3.644 recensioni
Make sure you are aware of this app. Customer service and cancellation systems are broken. I don't understand how they got over four-star reviews.
In February, I joined the annual plan as they advertised EU or US products. But they have cheap products that are mostly made in China. So I want to cancel the membership and refund my money. In the beginning, they said they would email me back with the resolution. However, there was no response for more than 10 days even though I emailed several times after that.
So I filed a claim with Paypal through their website but was disappointed the case was resolved in the seller's favor.
As a result, they canceled my annual membership and kept the money. So I emailed Spocket that since they didn't refund the money my account should be active until the annual membership period. My request was rejected. Despite paying a full year's membership fee, my account was closed. There must be something wrong with their policy. I feel that this is an unfair and unjust decision. I was expecting a refund but instead my account was closed. I hope that Spocket will reconsider their policy and treat all customers fairly.
Easy to use and the products are great.
I would have no problem recommending this to anyone who is looking for new products for their business
I recently had the pleasure of working with Edrielle from Spocket while searching for eco-friendly products for our online store. I cannot praise her enough for her outstanding support and assistance throughout the process.
Edrielle was incredibly knowledgeable, resourceful, and patient in helping us find the perfect products that align with our sustainability values. Her quick responses and keen attention to detail made our collaboration a truly enjoyable experience.
Thanks to Edrielle's exceptional guidance, we were able to curate a fantastic range of eco-friendly items for our store. We are thrilled with the results and look forward to working with Edrielle and Spocket in the future. If you need assistance with product searching on Spocket, I highly recommend reaching out to Edrielle for top-notch support.
Thank you, Edrielle, for your remarkable service and dedication to helping us grow our sustainable business!
So far it's great, customer service is very helpful and always quick to answer all my questions. Russel was really helpful through the whole process.
seems really easy to navigate. so far so good, I have a new shop and do not know much about it but it seems great!
Hi Lenny Sux! Thanks for sharing your experience! Spocket is indeed easy to use and most recommended for beginners in the dropshipping business. Feel free to reach ut anytime! - Irene
I'm not sure why there are soo many good reviews. Half of them seem bought and paid for. This app is one of the worst apps on Shopify by far. The sellers you "get to" dropship from are constantly taking vacations or not updating their products. This results in orders needing to be cancelled and makes for ALOT of angry customers to your store. This has happened on an outrageous scale. You'll constantly be having to message your customers telling them that there were issues with fulfillment. As for quality of shipment or fast shipping. No.. Most aliexpress especially are packaged horribly. Damaged. Or they claim will ship in one time and will take 4x's what it says. The non aliexpress items are just as bad. Fulfilment after payment can take over a week irregardless of the quoted times that are told to you.
The plans they have on here are outrageously expensive. Especially for how overpriced this service is. You can get far better fulfillment providers to integrate with your store for a fraction of the price and far less issues. Some of them are even free and offer seemless integration. This app is just god awful. I can't even recommend it for beginners and I can tell you advanced stores will most certainly be hard pressed too frequent by all the issues to really make use of this app. The suppliers are a joke. The app no better. The customer service warning there's even a problem at all can take over 3-4 days in itself. It's sooo bad.
We apologize for the negative experience you had and appreciate you sharing your feedback with us. Your feedback will be used to improve our services and we will take the necessary actions to address your concerns. Our company is committed to resolving issues and we would like to help you resolve them as quickly as possible. One of our account managers will reach out to you directly to assist you with any issues you may have. Alternatively, you can chat with us or send an email to email@example.com, and we will investigate the matter immediately.
Thank you Leah for resolving my concern with the partial order status and explaining the process; great customer service!
We are thrilled that Leah was able to provide you with such an amazing experience, and we will be sure to pass on your thanks to her. Thank you again for choosing Spocket, and we look forward to continuing to exceed your expectations in the future. - Irene
nice product selection, good prices, need more US Manufacturers, lower shipping costs are always necessary
Awesome! Thank you for using Spocket! We always do our best to make things work for you. We're glad to hear that you are loving our collections! - Irene
Robbie is super fast and super helpful when I ask questions. Don't be afraid to contact the members of Spocket. They're unbelievably helpful to build and expand your business.
This is why we love what we do. Kind words like yours make us motivated every day! Thank you for mentioning Robbie, everyone in support is indeed a rockstar! - Irene
nota dez para o app, ajuda muito e facilita na importação de produtos incrivel bom otimo facil de mexer o melhor maravilhoso 5 estrelas mesmo
Estamos comprometidos em fornecer a você uma experiência perfeita e garantir que você tenha tudo o que precisa para administrar uma loja online de sucesso. Seja por meio de nosso aplicativo ou suporte ao cliente, estamos aqui para apoiá-lo em todas as etapas. - Irene