Recensioni (6.270)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 83% delle recensioni ha 5 stelle
  • Il 10% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 5% delle recensioni ha 1 stelle
Data modifica: 8 ottobre 2018

I like the interface of this app, but honestly that's where it all stops.

The fulfillment screen lacks details. You have to pay $79 to be able to see any meaningful information about your orders or even add products (25 products per month if you're on a free plan).

Nicer layout than Oberlo, but far less advanced.

Litttle
Canada
Circa un mese di utilizzo dell’app
Spocket ha risposto 11 settembre 2024

Thank you for your feedback. I’m glad to hear that you like the interface, but I’m sorry to learn that the functionality and features did not meet your expectations.

We are continuously working to enhance our app and address any limitations. Your comments about the fulfillment screen and pricing structure are valuable and will be taken into consideration as we make improvements. - Eleanor

3 ottobre 2023

Everything is super expensive! Every single product you can do a quick google search & see their wholesale cost is already at least 3x the cost that any consumer can easily order from Amazon. Total & complete waste of time! They have a promo when you first get the app where you get your free trial extended if you review them, so I can guarantee that’s where all their good reviews came from, and then people forget to go back & update their reviews later when they realize this app will never ever generate any sales.

Mechanical Matt Shop
Stati Uniti
Circa un mese di utilizzo dell’app
Spocket ha risposto 4 ottobre 2023

Hi Mechanical Matt Shop, thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abigail

20 dicembre 2021

Scammer Suppliers claim that they are shipping from the USA when they are not!!!!! Slow shipping and I got 3 angry customers after paying for this expensive app. I AM DONE! Spocket should really MAKE 100% SURE that their suppliers REALLY ARE SHIPPING FROM THE USA. SUCH A SCAM! $300 is all gone!

Techtitude
Stati Uniti
Circa un mese di utilizzo dell’app
Spocket ha risposto 20 dicembre 2021

Thank you for sharing your thoughts and we're sorry for any inconvenience our suppliers may have caused. There are in fact unexpected delays in shipping especially during the holidays but that is no excuse for our suppliers not to meet their promised processing + shipping time. Rest assured that we will thoroughly investigate your concerns and take the appropriate actions for you. We'll also have on of our account managers reach out to you directly to assist you however we can. Thank you for your patience and understanding! -John

22 dicembre 2018

I downloaded this app to support me with drop shipping and used the basic plan at first. I was emailed by Isha and offered a 7 day free trail to test the other plans. I thought that was a great offer so I decided to try it. On day 1 I was changed the annual fee which is a contradiction if free trial. I requested a REFUNDED and back to basic plan and was told they never said 7 day free trail. After sending proof I was ignored. Bad service and not trustful business

classicclosetboutique
Stati Uniti
Circa un mese di utilizzo dell’app
Spocket ha risposto 11 settembre 2024

I’m very sorry to hear about the confusion and frustration regarding the free trial and subsequent charges. This is not the experience we aim to provide.

Thank you for bringing this to our attention. We appreciate your patience and hope to address your concerns as quickly as possible.

- Eleanor

30 dicembre 2018

I just installed the app and then could not uninstall permanently , can not delete from my product liquid

NeedLux
Azerbaigian
Circa un mese di utilizzo dell’app
Spocket ha risposto 11 settembre 2024

I’m sorry to hear about the trouble you’re having with uninstalling the app. It’s important to us that you have a smooth experience, and I apologize for the inconvenience. - Eleanor

17 settembre 2020

As a paid subscription, I wouldn't recommend this to new sellers. Wait until you find that you can support an audience. Also, do your research and make sure that they have enough products for you. Their selection is very minimal. The main reason for the one star is because I tried to cancel one day past free trial because I don't find it very useful but they refused. 100% not a business practice from a company that I would want to do business with. You have to be a pretty big scumbag to hold someone's money and not provide a service. Good luck with the chargeback!

Ridiculous Real Estate
Stati Uniti
Circa un mese di utilizzo dell’app
Spocket ha risposto 20 settembre 2020

Thank you for sharing your thoughts and experience. We sincerely apologize if we caused any inconvenience. Currently, Spocket does have over a million products active and It is true that selections can sometimes seem limited depending on your preferred niche but rest assured that we will continue to work on adding more suppliers with more quality selections. Regarding your account concerns, we would be more than happy to re-evaluate your request as we want to make sure that everything is fair and in order. We'll have one of our account managers reach out to you directly to help sort out any concerns you may have. Thank you for your patience and understanding!

1 ottobre 2019

Possibly the biggest rip off you may experience, as soon as I installed the app to my shopify account, I get a message that says and I quote "Give Spocket a 5-stars review here on Trustpilot about your experience and your account will be upgraded to Starter plan for FREE. ❤️"

So off the bat the reviews you read may not even be real or trustworthy. I haven't spent too long on the app because many products you find here can also be found on Aliexpress at a cheaper discount, and in some cases I have found products that ships within the United States, and total cost is still cheaper than using Spocket.

Most products are purchased from countries like China, than shipped to Spocket suppliers warehouse in the United States, than drastically upscale to a higher price than you would buy from Aliexpress and sold to you. So if you want faster shipping than yes, buy from here. However consider the monthly/yearly fee they charge you as well as the cost per item vs Aliexpress.

Also while doing some more product comparison I found that some suppliers even buy the product from another source and than slap their logo onto it and sell it as theirs. For example a product I found on Walmart called ACOPower Wheeled 42-Quart Portable Solar Powered Fridge Cooler can Fit 64 Cans for $399, but on Spocket it's called LionCooler and it sells for more than $500 to the buyer and than they want you to sell it for $700+. This is just one of the products I researched, there are plenty more.

AllyShoppingCenter
Stati Uniti
Circa un mese di utilizzo dell’app
Spocket ha risposto 1 ottobre 2019

Thanks for the honest feedback! We have noted the product mentioned in this review and have contacted our supplier about it. We do our best to negotiate the prices and bring it down as we'd like to offer discounted rates for our retailers to be highly competitive in this market. As for your other concern, please know that users are not required to write about Spocket but still, we would like to make things right and correct any misunderstandings hence if you change your mind, please let us know and contact us at support@spocket.co.

Data modifica: 17 febbraio 2020

What lack of professionalism they have, I placed an order from January 24 and to date I have not received my product, I talked to them several times and I thought they were going to solve the problem, but it was all a lie, a request that I made should take 4-7 days, I hope they learn and take some professionalism because I see that they do not have it.

Elite Online Star
Stati Uniti
Circa un mese di utilizzo dell’app
Spocket ha risposto 30 gennaio 2020

We greatly appreciate the 5 stars, thanks so much! We can definitely promise you that we'll continue to provide quality service and help out merchants such as yourself as best as we can. All the best!

24 agosto 2017

It worked great at first but now it seems like you have to contact each and every shop owner to get permission to sell their products? How much more work you need to do now just to add products in your shop?

I am not sure what changed but I am going to remove the app - it worked great but now it is a waste of time.

Star Souls Healing
Sudafrica
Circa un mese di utilizzo dell’app
Spocket ha risposto 11 settembre 2024

I’m sorry to hear about the recent changes you’ve encountered with the app. It’s concerning to learn that the process has become more cumbersome, and I understand how frustrating this can be.

Here’s how we’re addressing your feedback:

Product Permissions: We’re reviewing the current process for adding products and permissions to streamline it and reduce any unnecessary steps. Your feedback is invaluable in helping us improve.

We appreciate your feedback and are committed to making improvements. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve these issues for you. - Eleanor

2 ottobre 2018

The Pro plan that cost $99 is advertised as allowing you to import unlimited number of products to your store. Not true, you are stopped after certain number and they demand a minimum amount of sales in order to allow you to keep adding products. This information is not shared anywhere on their site. The plan description is misleading, I wasted $99 and valuable time. The benefit I saw of using this app was having access to china (AliExpress) products with comprehensive titles and description. Saving me the time to edit AliExpress product titles and descriptions. All the products in their catalog are available on Aliexpress for a cheaper price and free shipping.

Cozzoo
Stati Uniti
Circa un mese di utilizzo dell’app
Spocket ha risposto 11 settembre 2024

I’m sorry to hear about your experience with the Pro plan. We’re reviewing the plan details and limitations to ensure they are accurately communicated. - Eleanor