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half vendors arent ACTUALLY based in the US, and un top of that there is NO way to reach vendors in case of an issue. no customer service available unless you pay a huge fee
Thank you for your review! Our sincerest apologies for any inconvenience we may have caused you. The suppliers we have are also from different parts of the globe aside from the suppliers that we have from the US. Rest assured we are working to improve the way we communicate your needs with our vendors to better resolve any issues. Our customer service is available to you anytime! Please feel free to reach out to support@spocket.co and we'll gladly do our best to assist you however we can. Thank you for your understanding!
I made my 1st order from US supplier but I find he is she in website and not American with very cheap products and the order come missing 2 items out of 4
Thanks for letting us know about this! We'd like to make sure that this has been addressed by Spocket. While most of our vendors are based and located in the US and Europe, we do have vendors that are based from other regions as well. You can select which vendors you want to work with long term by ordering samples from their range. If you find that they come in poor quality, let us know straight away and reach out to us at support@spocket.co. We hope to resolve this to your benefit and earn you back as a customer.
Worst app ever ! After stop my subscription but didn't remove the app the charge me again ! They are stealing me oney from my account !
I’m very sorry to hear about the issues with billing and subscription. This is not the experience we aim to provide. - Eleanor
I used this app for the free trial only. I went to go cancel on the last day of the free trial they had charged my card. There is no phone contact i had to email and never was refunded.......
Thank you for letting us know about your concern! We're sorry if there was any misunderstanding regarding your account. We checked on our records and confirmed that your account was actually refunded a week ago and was completely processed. We'd be happy to help sort out any confusion regarding your account. We'll have one of our account managers reach out to you directly and assist you however we can. Our apologies for any inconvenience! Thank you for your patience and understanding!
Spocket wants you do their job for them. They want you to convince 80% of the product manufactures to join their network. There is no point in using this app right now. Maybe try again in 6 months, it does look good but it is not ready.
I’m sorry to hear about the challenges you’ve faced with our app. We appreciate your feedback and understand your concerns regarding the network of product manufacturers. We are working to improve the platform and expand our network.
Thank you for your patience, and we hope you’ll consider giving us another try in the future. - Eleanor
very expensive app that doesn't have any reviews on products and no customer support number. don't waste money like me!
I’m sorry to hear about your dissatisfaction with our app. We’re reviewing our pricing and support options to better meet our users' needs. Your feedback is important, and we will work to improve our service. - Eleanor
I really did not have any good experience. At first i was thinking keeping my store full with US or European product will be more reliable and quality but sorry to write here that what products i found here was no really worth . in addition there is monthly charges to use their services as well which is too high for startup people like me . Overall bad experience when i need support as their support link never worked.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet you expectations at this time but rest assured we will do our best to make things better. One of our account managers will reach out to you directly to help with any issues that you may have. Thank you for your understanding and patience!
I got on the Empire plan that doesn't let you sell to Amazon, Google Shopping, eBay, and isn't integrated with FaceBook. These are my major selling places, and their customer service doesn't have any idea of what's going on. I've talked to several people that can only try to give me an answer by having me wait for someone else. I went from AliExpress to here because I wanted to have an American influence, but the ended up finally being told that I would be in competition with the manufacturers by trying to sell on these platforms.
We hope to provide a service across diverse platforms soon but currently Spocket is compatible with Shopify and WooCommerce exclusively at the . moment. However, please know that we are in the process of expanding it to other platforms, including personal brand channels!
So they have "US Suppliers" with a sneaky disclaimer saying that the item will ship from China if showing OOS. Got the free trial, made a sale, made the purchase of the item, and it comes from China, I could have place the order myself on Aliexpress and save the extra fees and overpriced item for "US Supplier". Another thing, if your work with capturing orders manually because as a business you can fulfill them 1st , they wont let them sync to their system.
Thank you so much for taking the time to write this feedback. Our sincerest apologies if we were not able to meet your expectations at this time. Most of our retailers are receiving their products from US warehouses hence sometimes stock is coming from China especially those suppliers with fast-moving products. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Erwin
***UPDATE***
PLEASE READ BEFORE ADDING PRODUCTS TO YOUR STORE!
GREEN GAI, GREEN ANDROMACHE & GOLD ANGEL
These are the the suppliers I reached out to regarding their products and have not heard a response it’s been 3-4 days . This is very bad for business!
Lack of response is very unprofessional.Timely and clear communication is crucial for a positive supplier-customer relationship. If my customer has a question and I cannot get a response from a supplier that is very frustrating.
I thought Spocket was a good choice for me because the customer service was good. The products are good quality. The prices were on the high end though but I wanted to take a chance just because the platform was so easy to use. I see a lot of good reviews for Spocket but I don’t know how. If these suppliers do not reply back.
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Edrielle. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail