Spocket Dropshipping USA e UE , 5.223 recensioni

I like the app. My only issue is with some of the suppliers' descriptions of their products. ie. I would like to sell this item: https://app.spocket.co/products by Tam Prometheus. The variants are 1 pack and 2 pack but there is no indication whether the 1 pack contains two tumblers and/or how many tumblers are in the variant listed as 2 pack. I ask this question in anticipation of my customers' questions.

Best app for drop-shippers for sure. I can’t say enough about how useful this is withe clear and accurate discriptions!

We have been a long time Spocket user now for over two years. We have grown very disappointed with our experience with Spocket. There have been many behavioral problems that have started to drive us away from them as our business has been scaling upward. For starters a massive order for jackets, which initially was a large issue because (allegedly according to the supplier who also failed to supply full evidence of this) the full shipping charges were not applied to our checkout. Shipping charges that the supplier wanted to increase outside of the charges Spocket was applying. Which created a delay in shipping, and withholding of items we had already paid thousands of dollars for. Spocket did rectify this situation admittingly by offering us some clarity in our agreement to them... but after considerable amounts of stress, weeks and weeks of time, and an angry customer. Now the jackets came back small and we are being expected to hold the bag on a order that costed us thousands of dollars, when our customer has even agreed to pay all return costs and other overhead incurred while even offering to buy more in addition to larger sizes! Their customer service team continues to ask our customer to provide outlandish amounts of photo evidence which they have, and continue to ask for more on behalf of the supplier without copying us to their correspondence so we have no clue if our request to pay in full for any overhead costs of returns are being communicated. We have, time and time again, asked them to copy us and we are just met with being ignored frequently by their staff. Our client is old, so shame on them for not realizing how hard it is to take a photo not to mention how frustrated he is with this experience - and we have told them the truth. He was even in pictures sent to them! Further on another small order, they messed up the return address which we provided to our customer. They omitted a 1 from the number. The shipment got sent back to our customer, and reasonably so, they are looking for compensation to send it a second time. Spocket's staff refuted us when we called them out on their mistake and said it wasn't a mistake they just missed the 1!?!? Seriously, that is still a mistake? When we press them on paying for this return because of this mistake they talk around it and also go silent.... a common trend when they are clearly in the wrong they just stop talking. We used to love Spocket as it was a great alternative to AliExpress. But now their handling of a scaling business is not working out too well. The only thing keeping us here right now is the limited availability of other alternatives to Spocket on the marketplace. Their item selection is also becoming a bit unfeasible to scale properly as their costs are growing too high.

They are refusing to cancel my subscription and stop charging me until I submit feedback and tell them more about why I want to cancel. Extremely predatory and unethical. If a customer tells you that they want to cancel their subscription, you cancel it - period. You don't hold their credit card information hostage until you get something in return.

Their customer service is very good. They help you in every way. Especially Erwin and Kim, but I do not know if I will continue with my shop...because of various reasons. not because of them. But if you decide to use this app, you should know that they do all their best to help. Thank you!

This app just makes drop shipping so easy. The way that the interface is so simple and everything just smooths together flawlessly.

Very fast response from customer service !! you get the information needed with documents too, a special thank for Jam

I was trying to juggle between two accounts and Lorena helped me setup one final account and also helped me with transfer of my paid plan. It was very confusing in the beginning however the support system is quick and easy.

So I waited a while to write review. So after a month these are my thoughts.......the customer service is great! And making an order was super easy!

Ok, I have been using Sprocket since 2018 on their FREE plan which allowed 25 products worked great for me. NOW...they changed their plans and now their FREE Basic plan does no longer allow 25 products and indicates FREE forever! Therefore I am now having to uninstall due to their plan changes because under the old FREE plan I was on is no longer valid. What a shame.