Spocket: USA & EU Dropshipping

Just starting with the app, but I already love the high-quality beauty product selection and pre-written product descriptions. Makes importing products so much easier. Loving the tons of products that ship from the U.S., as well.

Love the app and the products. Rapid response from costumer service. Would recommend to all other dropshippers.
Thanks Spencer for your prompt help.

very nice products

I used Spocket for over a year on the unicorn plan connected to a Shopfiy store. For us, some orders get processed fast, with no issues BUT too many don't. The main issue are the Sellers on the platform. Sellers don't seem to keep their inventory up to date. As a result, orders we receive end up not getting fulfilled in one way or another. Also, response time from Sellers is very slow which mean's customers have to wait for a long time only to get a response that item is not available! Spocket support is there (which is good) but they too must wait for Seller and can't do much other than wait. Sometime Seller cancels order without any reason! Also, when the sync is lost between Spocket and Shopify, it leaves inventory info inaccurate on Shopify. There don't have a tool to fix this.

I hope Spocket cleans up and kicks the slow responding Sellers off the platform very soon and addresses the Sync issue otherwise I will stop using them. I am not waiting for them and looking to find a better platform.

The most incredible thing about Spocket has been the customer service! AJ has been super helpful, fast to respond, and just insanely supportive! Super grateful!

Great experience with Spocket so far, I really like how easy it is to get support and process orders.

Love the fact that you can source from the US. Great app, easy to use.
I definitely recommend it.
Andrea
thepalmbeachbaby.com

Good quality products

Based on my professional experience, I cannot recommend using Spocket. Despite paying $698 for the subscription, I found that many of the suppliers I used on the app were not compliant with their processing or shipping times. Some claimed to be based in the US but were not, and reaching out to support was often unhelpful. While the support team was friendly, they could only message the supplier and wait for a reply, which could take up to 48 hours. This meant that orders were often late, and I had to deal with frustrated customers demanding their tracking numbers. I was also frustrated by the lack of direct access support had to contact the supplier. Every week, I have to reach out for help because an order hasn't shipped on time, and even the chat feature they promoted as a benefit was often unresponsive. Additionally, there was no option to confirm if an item was in stock before paying the supplier, and once you pay for an order, you're stuck with it for weeks without the option to cancel. As a small business owner, I find this lack of control over a large number of suppliers to be unacceptable and detrimental to retaining new and existing customers.

What an awesome app...Glad I found it! I am on my way to building my store and making some serious money. Thanks spocket!