Recensioni (6.576)
Restringi
-
In base alla valutazione
its super nice and easy help me a lot im recomend to every bady to used oooooooooooooooooooooooooooo
Thanks for your feedback! It gives us much pleasure to know that you love Spocket and that we were able to provide you with the assistance you need. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Very Good Products and Easy To Push Products to my Shopify Store
Just signed up and loaded product into my store. Very easy to install and the product selection is great and reasonably priced. Look forward to a long and beneficial relationship.
I use this app to my drop shipping they have so many great products and it is easy to import items.
Wonderful products! I love using this app
I would give this app N0 stars if possible. I'm just starting a new online shop and because of this company's major lack of communication and priorities, my store's reputation is being jeapordized. It's been almost 1 week since I've tried to have an order fulfilled and after simply rquesting a tracking number or just a simple response at all, I've only received a couple worthless responses... NO TRACKING # or even a status update on the order. Trying to communicate with this company is nearly impossible because it's so rare to even get a single reply even though they say "usually replies within 2 hours" LOL! Yeah, right... more like you'll be lucky if they even reply at all and if they do, it's 2 days later. One of the employees told me that they are fulfilling hundreds of orders and that's why it's taking long. That's such a sorry, unprofessional excuse and that alone lets me know that my business means absolutely NOTHING and therefore not a priority. I've tried contacting the developer of Spocket, no reply.... SCAM, SCAM, SCAM. DO NOT WASTE YOUR TIME WITH THIS APP!
I’m truly sorry to hear about the difficulties you’ve faced with our app and the lack of communication regarding your order. We understand how critical it is for new online shops to have reliable service and timely updates, and I apologize for the frustration this has caused.
Here’s how we’re addressing these issues:
Communication and Response Times: We are currently reviewing our support processes to ensure that responses are more timely and effective. It’s clear that we have fallen short in this area, and we’re committed to improving our communication.
Order Fulfillment: We are investigating the delays in order fulfillment and tracking updates. Your experience indicates a need for us to better manage and prioritize orders to avoid similar issues in the future.
Customer Priority: We want every customer to feel valued and supported. Your feedback highlights a significant concern, and we are taking steps to ensure that all customers receive the attention and service they deserve.
Thank you for bringing these problems to our attention. Your feedback is invaluable in helping us improve. - Eleanor
I liked it. hope that I will sell something and that you will help me out for this. I like this site for now. Hope that everyone will be happy with how I do here. Much lucky for everybody!!
You can count on us to help you out! Our customer service team is always ready and willing to do their best to assist however they can. We're happy to have you with us! Thank you for choosing Spocket!
great helpful app and I'm starting to learn it gets easier and guides you along so far so good we will see the result
Hi there! Thanks for your kind words. We are glad you like your experience. In the meantime, feel free to explore the app and reach out to us via email at support@spocket.co or 24x7 live chat if you need assistance. - Erwin
i used this app and its help me alot with my store , its so easy to use this ! i love it i love it it
We love having you here in Spocket. Thanks for showing us some love!
The app is unfortunately not great. Several issues occur at every step, from importing products to simply browsing their product library or paying for the orders: cache needs to be cleaned endless numbers of times, product library crashes often, only credit cards are accepted (not debit) and this is not said anywhere until you discover it at the checkout for the first order. Assistance takes days to solve the easiest issues, apart from the amazing Prinz who is always super quick and effective. Thank you Prinz!
Thank you for your feedback! We’re pleased that Prinz was able to provide you with exceptional service. We are also very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abigail