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Awesome support from Leah at the Team of Spocket, give the lady a raise and a day off :-)
Hello Bored Toys!Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Leah. Our entire Customer Support team at Spocket is very happy to help and provide all the assistance you need. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
If the supplier says processing time is 1 day then I expect it to be just that. My order has been sitting in processing since 7/28/23. Spocket can't even reach the vendor. My customer contacted me today and asked about the refund since the order was never shipped. I had to refund her out of my own pocket. They also promised me a free month of service twice. Never ever received the free month either. Support is respectful, but delivery could use work. I have decided to cancel services overall.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abigail
Prinz provided excellent support
Hi Pama Decor! Perfect! We appreciate your feedback and we're glad your inquiry was resolved professionally. We’ll make sure we pass your kind words along to Prinz, who we know will be delighted to read your comment. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Great customer service. Alleighna was very knowledgable and solved my issue quickly. I love the variety that they offer. It is consumer friendly.
Hello Bark Purr and Beyond! Thank you for choosing Spocket as your supplier. We are glad Alleighna was able to help you with your concern professionally. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I've Only just started but after looking at all the other suppliers I felt Spocket had the easiest format to use. Plus the products that they offer are of a higher quality, but still with the facility to import nearly anything from Aliexpress.
Thanks for your feedback! It gives us much pleasure to know that you love Spocket and our products. Your kind words encourage us to continue doing our best. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
This app is easy to run my bussiness, which has many trust supplier
Hello PoulBaby! Thanks for the review! We are glad you like our suppliers. Rest assured that we'll add more soon! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I just signed up for the free trial of the Empire Plan subscription and I think it's going to be a long partnership with Spocket. The platform is well established and user friendly plus I had a quick response from Spencer from the support team for the first glitch I encountered. He knows what he's saying and accommodated all my queries with ease. Thank you Spencer.
Keep up the good customer service.
Thank you so much! It fills us with pride to know that our service is valued by our dropshippers. We strive to be the best we can be every day. We’ll make sure that Spencer receives feedback. Welcome to Spocket! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Earl was a helpful guy. easy to talk to and located and found my issue instant and guided for a easy fix.
Thanks Earl
Hello Sassy Look! Thanks for your feedback! We’re truly grateful for your comments about Earl and will make sure we share your compliments with him! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Products are way overpriced, will not be able to make any sort of profit on most items. May even be cheaper to source thru Amazon directly in some cases.
I signed up for a free two week trial, thought I had cancelled the trial but received zero email notifications from them what so ever. Not a sign up confirmation or a trial ending confirmation or a pending charge notification. Just a transaction on my credit card.
Contacted help and once they were able to track down the charge, stated since I had not cancelled the trial that there was nothing they'd be able to do to reverse the charges.
Contacted my credit card, explained their fraudulent methods and received a full refund.
I strongly recommend against using this platform.
Hello CrownlandCampers! Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
Great products and very user friendly! Would definitely recommend
Hi Inspire Interiors! Thank you for your review! We are happy to know that you are enjoying your experience. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby