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I've been working with Spocket for three weeks now. I can say that the application is very convenient and understandable for beginners. Anyway, regarding the functionality, there was one technical issue(bug/glitch), when I placed the order for the supplier, the order was displayed twice in the order panel, and as it turned out, the payment was also made twice. I contacted support and described the problem. Eleanor from the support team understood the breakdown very quickly and immediately contacted the supplier. The next day Eleanor informed me that the supplier canceled this order and made a refund. I am very grateful to Eleanor for the instant feedback and help in solving the problem. In any case, I was forced to create a new order manually through the Shopify admin panel on behalf of the client. So far so good except this tech issue, let's see how suppliers fulfill their commitment in terms of processing and delivery time of orders, because it's one of the reasons why I've started to use this app.
Thanks for leaving us a wonderful review. We are thrilled that you loved your experience; Eleanor will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority. Meanwhile, we have forwarded your feedback to our developer team regarding the issue, we will make sure to prevent this from happening again. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Erwin was great! He was extremely patient and helpful all around. I wish he is the one that always helps me. Thank you so much!
Hello WhimsCo Boutique! Thank you for your Review! That's great to hear! We are glad that Erwin was able to help you with all your questions. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Amazing and easy to navigate for beginners I would strongly recommend to all types of drop shippers out there.
Hello luxe homme! Thanks for the wonderful feedback! We are so glad you find Spocket easy to use and very user-friendly. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Awesome support from Leah at the Team of Spocket, give the lady a raise and a day off :-)
Hello Bored Toys!Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Leah. Our entire Customer Support team at Spocket is very happy to help and provide all the assistance you need. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Jennie in customer support was very responsive and helpful!
Hi AccessoryFlair! Thank you for your review. Our entire Customer Support team at Spocket, especially Jennie is very happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Got awesome support from RIA. Appreciate it
Hello WeShop365! We are happy to know you love the experience! We are glad Ria was able to help you. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Very user friendly, the chat is very easy to communicate with for help the person is knowledgeable and kind.
Thank you for your review. We are glad you like Spocket and find it simple. Our entire Customer Support team at Spocket is very happy to help and provide all the assistance you need. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Great support that rushes to help you in different situations. A user-friendly interface and a large range of offers from different suppliers. I recommend giving it a try.
We always strive to innovate and provide you with the best service possible. Thank you for sharing your experience with the team. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Great customer service great products all around polite respectful personnel customer service handled what I needed exactly right on the money no questions asked
Hi D&D Beyond! Thanks for taking the time to leave feedback! We are so pleased to hear how we've made your job easier. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Spocket US & EU changed my life. I've managed to find a bunch of high margin in demand products with free shipping... Spocket is the rocket that launched my latest ecomm gold mine. Thank you guys so much.
Amazing! Thanks for your kind words and for recommending Spocket to everyone. Let's keep growing together! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co- Abigail