Spocket Dropshipping USA e UE , 5.215 recensioni

Update Review posted 1/22/2019

1) I still have not received a refund (as was communicated to me on one order - although they have since terminated that specific vendor from their system for not meeting Spocket's guidelines)
2) I still have not received an RMA for the 2nd order

At least I took care of my two clients with a refund on my side. Very disappointed that Spocket never followed through.

Original Review posted 1/9/2019
The concept is great . . . allows sellers to add products that align with their customers without investing any money in inventory.

Although small, Spocket has some decent products that i added to my site and drop shipping is from the US.

Integration went smoothly and process to place orders went well.

For all of these things, Spocket would have earned 4.5 stars from me. Would Have.

Where Spocket falls short is customer service. Over the holidays i had three orders of their products. I've had issues with two - 66%

The first issue is i ordered a product and waited for the shipping confirmation and it never came. I reached out to Spocket and for the first couple of emails through their support page, no response. However, separately i received emails from their sales team wanting me to upgrade to their pro version. I took that time voice the need for Vendor Contact information (which they don't provide) or a tracking code.

The second issue is i ordered a product and my client said the sizes ran small. I wanted an RMA and to know if the other size was available. Again, i used my opportunity through the sales team (because the support emails were not getting a response) and no vendor information is available.

They eventually offered a refund and an RMA, however, neither has come through. After two additional emails through the only channel that was responding, I have heard nothing.

I am now not sure if the first product was ever delivered. And my client for the 2nd order is still waiting for the RMA. So that I can perform a better customer experience for my clients, I am refunding both of their money today.

for those of you with no problems, i am happy for you. However my experience is not the same.

I have used Spocket for the last 2 years, and at first their team was great at finding solutions. Very helpful, as well as respectful, and understanding. However, this last annual membership has not even come close to the rating I first submitted thus, the update. These past several months have just been horrible. Not any real resolutions, and the search product is showing a rather limited supply of anything although "Adult" Content is Everywhere! No matter what the search term is (it is just disgusting, sorry but be for real- have an ex-rated area for those who are into that!). Many of the supplier's do not uphold their responsibilities, to which they cancel orders more often than is beneficial to anyone. You can expect to pay Spockets annual membership, plus their fee on every order, the suppliers cost, and required shipping fee (plus, the cost of products make it nearly impossible to add any profit margin - no joke!). Shopify has fee's, and PayPal as well. Every one seems to have a Win but the Merchant! THE MOST ALARMING FIND (that I surely hope you never come across) is with the Pro, and Empire Membership FOR YOUR BRAND - WILL NOT BE INCLUDED IN THE TRANSACTIONS SENT TO YOUR OWN CUSTOMERS! THAT IS RIGHT! I placed several orders from my own store, and sure enough the supplier sends their name, and address on the box as well as the slip inside the order. (NOT that they fulfilled the order, No where could a slip with my STORE LOGO be found! Just this unethical business (standard) practice within Spocket points to the very first deceptive measure they claim is included in the membership! I have discovered that all of my customer's experienced this same identical thing! I paid for the Empire Membership annually, October 2022 upon discovering this I felt these unethical business practices were cause enough to cancell my membership. Months, and months later this is what the correspondence looks like:

Hi Nia,
Michael here, senior customer success manager stepping in for my colleague Earl as he escalated this to me. I checked your account (heavenah-organics.myshopify.com), and it was subscribed under an Empire Annual subscription last October 12, 2022. You have also successfully scheduled the cancelation of your account by the end of the paid period (October 12, 2023) last June 9, 2023. Unfortunately, it is already passed our 180 refund processing period, and we are unable to process the refund. I can extend your subscription for 3-4 months if you still want to continue the service as a courtesy for the experience caused by these.
Again we're truly sorry for the experience caused by these but let me know if you wish to grab the 3-4 months extension. For more information on Spocket’s Fees & Payment Terms.
Regards,
Michael from Spocket
(My response):
Greetings Michael,
Thank you for responding to give me an update. I understand your examination of this issue extends from the date of purchase unto the timeframe that I cancelled my membership however, this inquiry started way before I cancelled. The reason I cancelled is due to these extenuating circumstances. I had gotten Andi (from Shopify) involved because the Spocket team was handing me off to eachother, and not escalating this further back in March 2023. Let's just look at this from a different perspective: What would you say if you decided to put in an order from your own store to receive the items from the supplier without finding your Logo included in this transaction? I paid for the best membership Spocket offer's in "advance" to which this was not suppose to happen. Sure it would be fine for the supplier to put in a "fulfilled by" receipt but this was not the case. Take a look at all of my order's, you will find that None of the suppliers sent my customer's my logo within their order or on the box for that matter. How would you feel say, you ordered from Amazon, and this box arrives from some "other" supplier? You have no idea what this package is, or who sent it, that is what happened to me with order's from my own store (more importantly~ my customers)... This is unethical business practice. And something that I paid (in advance) for that is within the contract of my annual membership (that is NOT suppose to happen) although, over, and over again this took place. This is not just a one time thing sir! The past 2 years I have been in business with Spocket this has been taking place. It is not okay. Would you want to continue to do business with a company that is doing this to you? My store has been closed (on pause) because of this very serious issue.
Regards,
Nia, HeavenAh Organics
I may not be able to open my store again. I do not recommend this company to supply your dropshipping needs. Please Save Yourself heartache, and disappointment. This company does not care about anything else except for the money! And the Better Business Bureau will have this company on their roster as soon as I file with them. No matter if I do not get at the least half the membership fee back other people need to know how this company works... Good luck Everyone who takes a chance on this company.

How do i put this? this app have great customer support, amazing people that will work with you.
But, why in the world would you have so many unreliable suppliers, that lie about processing time, shipping time and bogus so called shipping partners just to buy time, because they are drop shippers themselves and not manufacturers. you advertise shipping from the us and short processing time make sure you own up to it. worst of all is that you can't Rate suppliers but yet they call them premium, based on who? we own a large amount of store and will stay an other quarter, if this change i will change my ratings if not that's a lot of our shops cancelling.
now you have to pay to message suppliers.

UPDATE: Their response to this review is FAKE, they contacted me, put it in writing that I would be refunded and then they ghosted me! NO Refund STILL (5/9/23). PLEASE TAKE MY ADVICE AND WATCH YOURSELF WITH THIS COMPANY. check out their BBB reviews also, I am not alone in this situation.

Once again, I trusted this company after they reached out to me to "make things right" and offering me several months of free service and now they have turned around and charged my account almost $700 for a renewal that I NEVER agreed to! I worked with upper management previously due to SO many ongoing issues including order delays, wrong items being sent to my customers and now for the 2nd or 3rd time my account being charged without MY authorization! I have documentation that I requested auto renew to be turned off when free months of service was offered to me BY THEIR UPPER MANAGEMENT TEAM! MAJOR Issues with this company, after 3 years with them I recommend you STAY AWAY!!!!!!!! I WILL KEEP TAKING THIS UP THE CHAIN UNTIL MY CARD IS REFUNDED.

Do not use them. You will have problems with the suppliers and the Spocket support wont half way help you. There are a lot of problems when trying to use Spocket to sell items

They do nothing! 7 of 20 orders not fulfilled,it is 35%!After 10 days says"order is not fulfilled". Edit: They said they will remove the supplier which is underperforming. But They didn't!

This app is not worth it. They have drop shippers selling to drop shippers charging outrageous prices. Their premium prices are even worse. Shopify needs to find suppliers that are true wholesale. Can't make money on this overpriced merchandise. Removed the app today. Updated review: In response to Spocket's response to my review. How would I be able to report any of your suppliers since I deleted your app? You should look into your suppliers on your own, especially your 'premium' suppliers. You are taking advantage of Shopify merchants and you are allowing your suppliers to do the same. I can't find one single app on Shopify that doesn't have drop shippers selling to drop shippers inflating the prices and shipping to outrageous levels. You should all be ashamed. You should be seeking out true WHOLESALERS to sell to and dropship for Shopify merchants. 20-35% discount on actual market prices? Do you mean retail prices? If so, you need to do more research and police your own suppliers because most of them are way above that. I wish I could find a supplier app on Shopify that is honest and isn't charging OVER retail and taking advantage. We all want to make money but all you're doing is driving prices up for everyone. I'm disgusted.

Another bad experience yet again, I had placed an order in July 2022 that was never shipped out to customer, Spocket has refused to give a refund, They told me they are waiting on aliexpress to release my refund. This is not a good customer service behaviour

Nice products but not happy about having to call Shopify in order to get my $99 refunded after subscribing to the Empire/Pro plan and I am STILL waiting around for my refund of $99 which they have refused for no apparent reason. App uninstalled and all items have been deleted from my store. I am using an alternative. Update 20th January 2021
After placing my order for two products on the 6th of January to the value of £68, and thankfully this was a test order made for myself, suddenly I saw a no entry sign on one of my orders without an update, I contacted Spocket support to find that the seller who is listed as shipping to the UK does not ship to the UK and shipping price was listed at $4. So, I requested a refund. The second order suddenly had the same issue on the 19th of January, suddenly cancelled. Immediately called Shopify to complain and express my frustrations. Unfortunately, Spocket is not an app that I can recommend, too much hassle, poor communication, I had no idea what was happening from one day to the next and cannot say this is a reliable app for fulfilment of your orders in a timely manner. I am glad that the order made was for me personally and not to a customer. Too many issues and problems that will spoil the reputation of your business/enterprise.

This is the worst dropshipping APP! I would stay far away. I imported their products and had them listed on my site and was getting emails about copyright claims. I reached out to Spocket and they didn't respond. Their customer service is absolutely terrible. It is definitely not worth getting sued so I deleted the products.