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I had a few questions out of my uncertainty on how to handle the system of Spocket - and one of their customer service representatives "Earl" went above and beyond to ensure I had confidence in the process. Excellent guy, excellent customer service - and great product selection.
Hi RealTech Solutions! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our Customer Support team especially Earl will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Ria made it easy to fix a error I had with my orders. she responded quick and efficient. Amazed with the knowledge in handling the situation but care towards my problems. answered all my questions and gave me extra of her valuable time. all around amazing service. Thank you again! will find great all around service here at spocket.
Hello Smart Solutions! Amazing! We’re pleased that Ria was able to provide you with exceptional service and answer all of your questions! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Fast service, good support and overall help also.
Hi there!
Thanks for leaving us such a wonderful review. It gives us much pleasure to know that you love the experience. Your kind words encourage us to continue doing our best. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Read All Of The 1 Star Reviews! Don't get scammed.
Highly Disappointed in Spocket.
I signed up for Spocket solely because my supplier had recently switched dropshipping platforms.
We had some issues with Spocket regarding orders and their catalog, we contacted their customer service to no avail. They weren't able to fix the issues. Their customer service was condescending and of absolutely no help.
(DropGenius is Part of the Spocket App)
At one point we also signed up for their service DropGenius to build us a quick website so we could started faster, it was great at first. They told us $1.99 was all we had to pay.
However, after canceling our Spocket, and DropGenius, we still received charges for $59.99 from them.
We reached out to their customer service about these charges, however they refuse to refund them, stating their "No Refunds for any reason" policy.
So now we've been scammed out of our money, and are disputing it with our bank.
So watch out.
Spocket and their service DropGenius Are SCAMS!
(DropGenius is Part of the Spocket App)
Thank you for sharing your feedback with us! We deeply regret any inconvenience you've encountered and sincerely apologize if we haven't met your expectations on this occasion. Nonetheless, we're eager to assist you with your concern. Please feel free to reach out to us via chat or email at support@spocket.co, and we'll promptly address this matter. Your understanding and patience are greatly appreciated.
The support and tons of options to build your own business or businesses is amazing.
Hi Top Fashion!
Cool! We are happy to know that you found the best app that will fit your needs in creating an online store. Take your time browsing our products to add to your store. We have great products you can choose from and we are adding more soon! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
So far so good. The customer service chat is very good. Prinz was very knowledgeable and patient. I'm hopeful that the processes of ordering will be smooth and seamless but grateful that there is 24/7 customer service if there are any glitches.
Hi The Squeaky Toy! We are glad you love the experience and Prinz was able to help you with your concern. Your kind words encourage us to continue doing our best. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Marianne clear out all of our questions very fast. And the APP itself is very intuitive end friendly, Recommend Spocket for your Dropshipping business 100%
Hi Sofia Naturale! Thanks for your feedback! It is fantastic that Rohini was able to help you with your inquiry. We'll definitely keep up the good work. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
So far so good! John was extremely helpful with my mistake, and im super appreciative!
Hi Radical Treasures!
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by John. Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
This app is an easy app to use. The support is there if you need it. It's cost effective. I love it and would definitely recommend to others
Otimo app
We value your opinion and would love to hear more about your experiences with Spocket. Your feedback helps us refine the app and make it even better. - Erwin