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Beware of this company and the sketchy terms and conditions they have. I signed up and paid for a year subscription in August of 2023. In August 2024 they never sent me any emails alerting me of the upcoming renewal date. They just sucked $288.00 out of my account and didn't notify me until hours later. I immediately sent them a email telling them I wanted to cancel the subscription because I just do not use the service enough to justify the cost. After days of back and forth emails with several different people, they finally said they can not and would not refund my money.
That is just bad business. I just dent do business with shady companies like Sproket.
I’m truly sorry to hear about your recent experience, and I appreciate you bringing this to our attention. We take issues like this very seriously and strive to provide clear communication and support to all our customers. I apologize for any confusion or inconvenience caused by the renewal process and the lack of timely notifications.
To address your concerns, I would like to look into this matter further and see if there is anything we can do to resolve the issue. Please reach out to us directly through our chat channel or send us an email at support@spocket.co with your subscription details so we can investigate and provide a more tailored resolution.
Thank you for your feedback, and I hope we can find a way to make this right for you. - Eleanor
The customer service is unsatisfactory. Several suppliers fail to respond to inquiries or address issues adequately. Obtaining a direct response seems impossible, as interactions with the company often feel like an endless loop. Considering the amount I paid for the service, the experience has been very disappointing. It took more than 20 days for a supplier to dispatch an item to my customer, and even then, the wrong size was sent. Now, over 10 days have passed, and I am still awaiting a reply regarding the return of the item.
Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you’ve faced. We take customer service very seriously, and your feedback helps us improve. I understand how frustrating delays and communication issues can be, especially when you’re relying on our service.
Please reach out directly to our support team at support@spocket.co, and we will prioritize your case to ensure it’s resolved promptly. We appreciate your patience and are committed to making this right for you. - Eleanor
My experience with Spocket has been nothing short of infuriating. After canceling my subscription, they lured me into accepting a "free trial month" with the promise that my account would be automatically canceled afterward unless I chose to continue. Despite this clear agreement, they went ahead and charged me about €93 on October 19th for a service I didn’t want or use.
Their customer support has been completely unresponsive, providing no solutions or explanations. I have already filed formal complaints with the Better Business Bureau and am actively working to spread awareness of this issue. On Trustpilot, I’ve seen many other users with the same problem, yet Spocket continues to ignore them. To make matters worse, many of their positive reviews seem fake, likely written by bots or artificial intelligence, as those accounts have only reviewed Spocket and nothing else.
If you’re considering using Spocket, beware. Their billing practices are dishonest, and their customer support is practically non-existent. Don’t make the same mistake I did.
We sincerely apologize for the experience you’ve had with our service. Your frustration regarding the billing and customer support is valid, and we take this feedback seriously. We are committed to resolving issues like yours and improving our processes.
We encourage you to reach out to our support team again, as we want to ensure that your concerns are addressed. We appreciate your feedback and hope to have the opportunity to make this right.
Thank you for sharing your experience. - Eleanor
Garbage platform. Customer service is painfully slow. Don't let the fancy purple paywall convince you this is a good platform. They automatically set seller processing and shipping times to 1 day, so that they appear to ship orders fast when in reality it takes 2 weeks. Even the sellers weren't aware of the 1 days processing time shown on their seller profiles. Each vendor can be found on Oberlo or AliExpress. A lot of the sellers on Spocket are drop shipper's themselves. They have no protections in place for the seller or customer. You are just left to dry if something goes wrong.
I'm sorry to hear about your experience. Your feedback is important, and we take it seriously. We aim to provide quality service and support, and it’s clear we fell short in your case. We’d love the opportunity to address your concerns directly and improve your experience.
Please reach out to our customer service team. Our Live Chat is open 24/7 and our email address is support@spocket.co, and we’ll do our best to assist you.
Thank you for sharing your thoughts. - Eleanor
I would rather give 0 Stars. Downloaded the app -> cant even browse because you are immeadiately confronted by a pop up to select and buy a subscription.
-> left the app and now we wanted to deinstall and remove it.
Cant be removed due to
"Spocket - US & EU Dropshipping cannot be uninstalled without specifying a successor location for the following items:"
Now this parasite is forever on our store since shopify says the problem lies in the backend of the app and they cant do nothing.
Now how should I ever remove the app since I cant even log in?
0 STARS!!!!!
We’re very sorry to hear about the difficulties you’ve experienced. We understand how frustrating it can be when you encounter issues with uninstalling the app. Please contact our support team directly at support@spocket.co, and we’ll work to resolve this issue for you as quickly as possible. We appreciate your feedback and are committed to addressing and fixing the problem. Thank you for bringing this to our attention. - Eleanor
Spocket charged me without my authorization 2 months after I ended my subscription, simply because I opened the app up. I did not click any payment authorization. This is a fraudulent website. Stay away!
I’m very sorry to hear about your experience and the issues you’ve encountered with charges. This is not the experience we want for our customers, and we take unauthorized charges and fraud very seriously.
To resolve this, please reach out to our support team directly through our chat channel or send us an email at support@spocket.co with your account details and a description of the issue. We want to investigate this matter thoroughly and ensure that it is resolved promptly.
Your feedback is important, and we are committed to addressing any concerns and improving our processes. Thank you for bringing this to our attention. - Eleanor
Regarding Jubilee
This is the second review that I am writing as my issues have yet to be resolved. I had what I thought was a productive conversation with Rochelle after my first review. However, it was a lot of lip service and NOTHING has been resolved to date.
1) I have PAID FOR products, by a customer that have not shipped in over 15 days. However, I was given a USPS tracking number for products that are still showing in “Pre-Ship”, which means a label was created by the supplier at their office, but no product has been provided to USPS. (Supplier FL Beauty).
2) I have PAID FOR product, by a customer that I cannot check out on the Jubilee site because the supplier MB Beauty is having “known check-out issues” per Rochelle. I was asked to allow 48 hrs. to correct the issue. It has now been 144 hours and I still can’t check out products. If this would potentially affect the revenues of Jubilee, why wouldn’t they put pressure on MB Beauty to have it resolved expeditiously??? ANSWER: MB Beauty is OWNED by Jubilee, it does not impede their bottom line.
FRAUD: I called back the number that Rochelle and I spoke on, and low and behold it was the dropshipping company SPOCKET. Based on the level of poor service I can only assume that their 474 five star reviews are either paid reviews or AI generated reviews. I have NEVER, and I mean EVER had this deplorable level of service in a B2B seeting. SHAME ON YOU Jubilee for not acting at all. (I am a new customer of yours. Less than a month) and this is my first impression. SHAME ON YOU Spocket for not having checks and balance on your operations and allowing this level of service. SHAME ON YOU Shopify for allowing a company to operate on your website who have who have these business practices.
I am a hard-working person with a family to support, who is trying to start a small business with my personal hard-earned money, from my day job and this is what I get after paying for a Shopify membership and their ad-on, after paying Jubilee membership and after paying for Spocket.
What’s Next: You now have 24 hours to
RESOLVE my issues. Or my next correspondence will be…
1) Send a formal complaint to the U.S. Attorney General naming Jubilee, Spocket & Shopify.
2) Send a formal complaint to the BBB (Better, Business Bureau) naming Jubilee, Spocket & Shopify.
3) Go into extreme detractor mode on Jubilee, Spocket & Shopify on Google, Yelp, Birdeye reviews.
I will post a review weekly or even DAILY until this is resolved.
Please resolve my issue NOW!
We’re truly sorry to hear that your issues remain unresolved despite your previous interaction with our team. This is not the experience we aim to provide, and we understand your frustration. Please contact us directly
Bad customer service.
If you forgot cancel a free trail, they would only refund 20% even if it's only minutes past the free trial.
I’m sorry to hear about your experience. We strive to provide excellent customer service, and I appreciate your feedback. I understand your frustration regarding the refund policy. Please reach out to us directly so we can look into this further and see how we can assist you better. Please send us an email or chat with us at support@spocket.co
Your satisfaction is important to us, and we want to make things right.
Thank you for bringing this to our attention. - Eleanor
IF I CAN RATE ZERO I WILL
this people fraud i deleted the app 9 days after trying it in the free trail period "so over priced" then they charged me and when i reach out they told me they can only refund me either 20% or give me 1 month free trail.
AVOID IT AT ALL COSTS
I’m truly sorry to hear about your experience and I appreciate you bringing this to our attention. We strive to be transparent with our pricing and refund policies, and it’s disappointing to learn that we didn’t meet your expectations in this instance.
It sounds like there was some confusion regarding our refund process, and I’d like to resolve this for you. Please reach out to us directly at support@spocket.co, and we’ll review your case in detail. Your satisfaction is important to us, and we want to ensure we address your concerns properly.
Thank you for your feedback, and we hope to have the opportunity to make this right.
- Eleanor
On their pricing plan in shipify app store, It says; they have a free plan available but there is none. free trial and free plan is not the same . they have free trials but no free plan. False information is never a good deal my friends. Sorry that i don't trust this app anymore.
Thank you for your feedback. We understand your frustration regarding the confusion between the free trial and the free plan. We strive for transparency, and we’re sorry for any misunderstanding. Your concerns are important to us, and we’ll work to clarify this information. If you have any further questions or need assistance, please reach out. Our Live Chat is open 24/7 and our email address is support@spocket.co .We appreciate your input! - Eleanor