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I love this app, it's absolutely awesome. I strongly recommend it to anyone dropshipping in the US and looking for quality products. And the support staff is outstanding as well. I had some questions about a few things and Leah the team member assisting me was amazing. She went above and beyond to help me get things done and I don't have any reason to use any other app for my store.
Hello Riverstone Express! Thanks for leaving us such a wonderful review. We’re pleased that Leah was able to provide you with exceptional service and answer all of your questions! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I tried to give Spocket another try, but it’s just not going to work out with us. I can’t afford to keep continuing to refund customers due to sellers not shipping orders in a timely fashion.
The platform is ok if you have no issues but once a supplier doesn’t ship, Spockets response time is outrageous. I will no longer be using this platform once we receive a resolution on this last order. It’s too inconsistent and hurting our business.
Hi 7Kouture!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
I love it great store and retail prices
We're glad to hear that our prices are competitive and reasonable. We work hard to keep our costs low so we can pass the savings on to our customers. - Erwin
I LIKE IT HOW IT IS WORK AND I HOPE GOOD LUCKY TO EVERY ONE HOW WILL USE THIS APP AFTER ME THANKS FOR YOUR GOOD JOB
ALHASSNAI
Thanks for your feedback! It gives us much pleasure to know that you love the app and our products. Your kind words encourage us to continue doing our best. Thanks again, and have a wonderful day. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I found some pretty good products & the app is easy to navigate. This was a great experience
Hi Shop Parlon!
Thanks for your review and for loving Spocket! There are so many features and products to look for. We assure you that your dropshipping journey will be amazing! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Like this app help to get what we doing
Hi there!
Thanks for your kind words. We are glad you like your experience. It is good that you were able to start using our service and rest assured that it will get better from here. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
AVOID!!! They took 2 payments annual from my account for on 2 days back to back! They have no customer service and no one will respond to you! They will just take more payments. I had to cancel my card and get a new one!! I know someone will reply to this comment saying email us and we will get it sorted blabla!!! the truth is they don't want to sort it out or refund or anything. Never do business with them, their service is bad. Their products are not very good references. The only thing that want is your money and not give the best service
re udapted from my last comment. he contacted me again to make me believe who was going to refund me. It's been 2 weeks who tell me who agrees to refund me and tell me Thursday to pass who cannot because I am in dispute with Paypall. I communicate with Paypal and mention to them that they do not want to refund and that they must respond to my dispute with Paypal. I sent back a message telling them I communicated with Paypal and told them who should respond to my dispute made via Paypal. 7 days no response following this. They make you believe who want to refund you to prove who gives good service. Never do business with them. because they tried to take 3 times the cancellation package after the first one passed. I had to cancel and block this payment. their service very bad and only think about the money. never do business with them. big red flag
We appreciate your feedback, and we're deeply sorry to learn about your experience. Please accept our sincere apologies if we fell short of your expectations. However, we're here to assist you with your concern. Please don't hesitate to reach out to us via chat or email at support@spocket.co, and we'll investigate this matter promptly. Your understanding and patience are greatly appreciated.
Es muy buena y tiene un modelo de negocio muy bueno
¡Muchas gracias por tu comentario! Nos alegra mucho saber que consideras que nuestro modelo de negocio es bueno y que estás satisfecho con nuestra plataforma. Si necesitas cualquier tipo de ayuda o tienes alguna pregunta, no dudes en ponerte en contacto con nosotros. ¡Estamos aquí para ayudarte en todo lo que necesites! - Eleanor
I was having trouble with stuff at first but I talked to Eleanor & she been a big help with me understanding & getting everything together.
Hi, Clothes Prima!
Thanks for your kind words and for mentioning one of our Customer Support Team. You’re right, Eleanor is always going above and beyond. We’ll be sure to share your praises with them! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Sprocket is a great app for those that are just starting out in dropshipping. It’s a user friendly app and I would recommend it to anyone looking to get started with dropshipping.
Hello therel! Thanks for providing your feedback! Spocket is truly easy to use and aside from that, we have 24/7 customer support to assist you if you have queries! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby