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i think this website is awesome! i've never had a website offer me sample orders. can't wait to dive in!
Rita gave great customer service. She answered all of my questions in a fast an precise manner. I got the answers I needed. She followed up with me to ensure I got what I needed for my issue and sent me a link to help me out.
Thank you for your great review. At Spocket, we work hard to offer high-quality service to every dropshipper. We made sure to share this feedback with Ria. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Getting started, like the interface, will see how the product does in the long term, im learning about drop-shipping now
A little bit of a bumpy start but I have to say that they turned it around for us! We had a couple supplier issues and the support team jumped right in and resolved the issues VERY fast. So far so good!
We are so glad to hear that our Support team was able to help you with this! Do let us know how we can improve for the better so in the future we can provide only the best initial experience for our users.
Leah was great support, thanks. i wish if spocket had the option to include shipping cost with the price like modalyst does in order to offer free shipping. i must admit the app is a little rudimentary. i also wish they had more men products but overall, it's good
Thanks for your feedback! It is indeed a great feature we may consider adding in the future. This has been forwarded to our developer team. In the meantime, feel free to explore the app and reach out to us via email at support@spocket.co or 24x7 live chat if you need assistance. - Erwin
I liked Spocket, the products offered are of high standards. What is missing is an order tracking tool to give my customers the status of their orders
We are totally happy that you liked how Spocket can help your business. By the way, your customers can be automatically notified if you have the notifications enabled in your Shopify settings. Reach out to our amazing Support team so we can give you the instructions to do. Looking forward to hearing from you!
Lots of products to choose from. The only down is that sometimes the site will freeze when constant searching.
We appreciate the rating! This feedback is noted and will be passed on to our developers. If this is a recurring issue, please do not hesitate to reach out at support@spocket.co so we can have this checked and escalated in the event our basic troubleshooting steps won't work. Hope to hear from you soon! - AJ
I like the app. My only issue is with some of the suppliers' descriptions of their products. ie. I would like to sell this item: https://app.spocket.co/products by Tam Prometheus. The variants are 1 pack and 2 pack but there is no indication whether the 1 pack contains two tumblers and/or how many tumblers are in the variant listed as 2 pack. I ask this question in anticipation of my customers' questions.
Glad you are liking our app! We're more than happy to answer any questions you may have and coordinate them with the suppliers. Any concern in regards to their listings can definitely be answered with the help of our support. Please reach out to us at support@spocket.co or via our 24/7 live chat and we'll gladly assist you! Thank you for using Spocket! -John
Worked with Melvin at Customer Service. He was very responsive and knowledgeable. Solved my problem quickly.
Wonderful! Thanks for your feedback and we're glad your inquiry was resolved professionally. We’ll make sure we pass your kind words along to Melvin, who we know will be delighted to read your comment. Have a great day! -Erwin
decent app. they had shipping problems the first time i tried to use them but it looks like theyve handled that
Thanks for the feedback! We do want to live up to what we stand for and exceed the expectations of our merchants, and so when issues like that arise, we try our best to fix it.