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Prices are very high and no way to contact Spocket. Vendors doesn't ship product on time.
Thank you for sharing your feedback. We’re really sorry to hear about your experience with pricing and shipping delays, and we truly understand how frustrating that can be. We work closely with our suppliers to ensure timely fulfillment, but we know there’s always room for improvement.
Regarding pricing, we constantly evaluate our plans to ensure we're offering the best value for the features and quality we provide. We’d love to hear more about your specific experience, so please feel free to reach out to our support team directly at support@spocket.co
We're here to help resolve any issues and make your experience better.
Thank you again for your feedback—it’s invaluable in helping us improve. - Eleanor
Not easy to navigate at all. It seems like you should have access to your store for the $1 but then it charges you again. And you have to go through other apps and pages that also charge you. It’s not even worth the time to figure it out if you’re a beginner.
Thank you for sharing your feedback, and we’re sorry to hear that you had a frustrating experience. We truly value our customers and strive to make the navigation and process as simple as possible.
Regarding the $1 access, we understand how it may have been unclear, and we are continuously working on improving communication to ensure everything is transparent. We also understand that dealing with additional charges and apps can feel overwhelming, especially for beginners. We’re constantly refining our platform to make the experience smoother for all users.
If you ever need assistance, our support team is available to guide you through the process send us an email at support@spocket.co We truly appreciate your input, and we hope to have the opportunity to improve your experience. - Eleanor 😊
On their pricing plan in shipify app store, It says; they have a free plan available but there is none. free trial and free plan is not the same . they have free trials but no free plan. False information is never a good deal my friends. Sorry that i don't trust this app anymore.
Thank you for your feedback. We understand your frustration regarding the confusion between the free trial and the free plan. We strive for transparency, and we’re sorry for any misunderstanding. Your concerns are important to us, and we’ll work to clarify this information. If you have any further questions or need assistance, please reach out. Our Live Chat is open 24/7 and our email address is support@spocket.co .We appreciate your input! - Eleanor
Spocket charged me without my authorization 2 months after I ended my subscription, simply because I opened the app up. I did not click any payment authorization. This is a fraudulent website. Stay away!
I’m very sorry to hear about your experience and the issues you’ve encountered with charges. This is not the experience we want for our customers, and we take unauthorized charges and fraud very seriously.
To resolve this, please reach out to our support team directly through our chat channel or send us an email at support@spocket.co with your account details and a description of the issue. We want to investigate this matter thoroughly and ensure that it is resolved promptly.
Your feedback is important, and we are committed to addressing any concerns and improving our processes. Thank you for bringing this to our attention. - Eleanor
I would rather give 0 Stars. Downloaded the app -> cant even browse because you are immeadiately confronted by a pop up to select and buy a subscription.
-> left the app and now we wanted to deinstall and remove it.
Cant be removed due to
"Spocket - US & EU Dropshipping cannot be uninstalled without specifying a successor location for the following items:"
Now this parasite is forever on our store since shopify says the problem lies in the backend of the app and they cant do nothing.
Now how should I ever remove the app since I cant even log in?
0 STARS!!!!!
We’re very sorry to hear about the difficulties you’ve experienced. We understand how frustrating it can be when you encounter issues with uninstalling the app. Please contact our support team directly at support@spocket.co, and we’ll work to resolve this issue for you as quickly as possible. We appreciate your feedback and are committed to addressing and fixing the problem. Thank you for bringing this to our attention. - Eleanor
IF I CAN RATE ZERO I WILL
this people fraud i deleted the app 9 days after trying it in the free trail period "so over priced" then they charged me and when i reach out they told me they can only refund me either 20% or give me 1 month free trail.
AVOID IT AT ALL COSTS
I’m truly sorry to hear about your experience and I appreciate you bringing this to our attention. We strive to be transparent with our pricing and refund policies, and it’s disappointing to learn that we didn’t meet your expectations in this instance.
It sounds like there was some confusion regarding our refund process, and I’d like to resolve this for you. Please reach out to us directly at support@spocket.co, and we’ll review your case in detail. Your satisfaction is important to us, and we want to ensure we address your concerns properly.
Thank you for your feedback, and we hope to have the opportunity to make this right.
- Eleanor
When I closed a older store of mine they robbed my money and didn't cancel it. even though I didn't use any of their services. Don't install this if you don't want to get scammed. BTW, there is no free plan like they said and you can't enter the app without selecting a paid plan.
We’re truly sorry to hear about your experience and understand your frustration. This is definitely not the level of service we aim to provide. We’d like to resolve this issue as quickly as possible and make things right.
I love that it asks this rating before I see the output
Thank you for your feedback. I’m sorry to hear that you had a less-than-satisfactory experience with us. We’d love to make this right, so please reach out to us at our Live Chat is open 24/7 and our email address is support@spocket.co
We hope to have the chance to serve you better. - Eleanor
Regarding Jubilee
This is the second review that I am writing as my issues have yet to be resolved. I had what I thought was a productive conversation with Rochelle after my first review. However, it was a lot of lip service and NOTHING has been resolved to date.
1) I have PAID FOR products, by a customer that have not shipped in over 15 days. However, I was given a USPS tracking number for products that are still showing in “Pre-Ship”, which means a label was created by the supplier at their office, but no product has been provided to USPS. (Supplier FL Beauty).
2) I have PAID FOR product, by a customer that I cannot check out on the Jubilee site because the supplier MB Beauty is having “known check-out issues” per Rochelle. I was asked to allow 48 hrs. to correct the issue. It has now been 144 hours and I still can’t check out products. If this would potentially affect the revenues of Jubilee, why wouldn’t they put pressure on MB Beauty to have it resolved expeditiously??? ANSWER: MB Beauty is OWNED by Jubilee, it does not impede their bottom line.
FRAUD: I called back the number that Rochelle and I spoke on, and low and behold it was the dropshipping company SPOCKET. Based on the level of poor service I can only assume that their 474 five star reviews are either paid reviews or AI generated reviews. I have NEVER, and I mean EVER had this deplorable level of service in a B2B seeting. SHAME ON YOU Jubilee for not acting at all. (I am a new customer of yours. Less than a month) and this is my first impression. SHAME ON YOU Spocket for not having checks and balance on your operations and allowing this level of service. SHAME ON YOU Shopify for allowing a company to operate on your website who have who have these business practices.
I am a hard-working person with a family to support, who is trying to start a small business with my personal hard-earned money, from my day job and this is what I get after paying for a Shopify membership and their ad-on, after paying Jubilee membership and after paying for Spocket.
What’s Next: You now have 24 hours to
RESOLVE my issues. Or my next correspondence will be…
1) Send a formal complaint to the U.S. Attorney General naming Jubilee, Spocket & Shopify.
2) Send a formal complaint to the BBB (Better, Business Bureau) naming Jubilee, Spocket & Shopify.
3) Go into extreme detractor mode on Jubilee, Spocket & Shopify on Google, Yelp, Birdeye reviews.
I will post a review weekly or even DAILY until this is resolved.
Please resolve my issue NOW!
We’re truly sorry to hear that your issues remain unresolved despite your previous interaction with our team. This is not the experience we aim to provide, and we understand your frustration. Please contact us directly
I cancelled the app on the 24 of October and spoket still put a payment through on the 9th of November. This is unacceptable
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience caused by the unexpected charge. This is certainly not the experience we want for our users. We understand
your frustration, and we’d like to resolve this as quickly as possible. Please contact our support team at support@spocket.co, and we’ll look into the matter and ensure that any issues are addressed immediately.
Again, we apologize for any inconvenience and appreciate your patience. - Eleanor