レビュー (6,574)

総合評価
4.7
評価レベルごとの件数
  • 評価の83%は5つ星です
  • 評価の10%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の5%は1つ星です
2023年7月25日

I like the customer service, and how quickly they respond to my concerns. I just upgraded to the 'Pro'

Doggy Hair Nets
アメリカ合衆国
アプリの使用期間:8ヶ月
Spocketが返信しました 2023年7月28日

Thanks for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

編集日:2020年7月5日

Products seem to be of high quality, and the support team (John), is very quick to get back to you if you have any issues. Overall, new products are added weekly, and the shipping times are very decent. This by far is better than drop shipping from China. The only thing I would encourage, is that the suppliers tweak their product descriptions, when uploading to this platform.

Infinospire
カナダ
アプリの使用期間:8ヶ月
Spocketが返信しました 2020年6月13日

Thank you for your review. We appreciate your insights. We're sorry to hear that our existing plans do not meet your current budget and expectations. We do offer 14 days free trial to any of our plans so that you may test the app first before making any commitments. We'd love to be able to hear more from you so that we may be able to further improve our app. Our account specialist will reach out to you or you may also contact us at support@spocket.co. Thank you for your opinion and feedback!

2023年10月7日

ok so far

Warfield fitness
アメリカ合衆国
アプリの使用期間:7ヶ月
Spocketが返信しました 2023年10月9日

Hello Warfield fitness! We're glad you're loving Spocket! Let's keep growing together. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

2020年3月26日

Love the products but wish there were more search options. Easily imported and great starter product descriptions

Tiny Town Essentials
カナダ
アプリの使用期間:7ヶ月
Spocketが返信しました 2020年3月31日

Thanks for sharing your rating with us and letting us more ways on how we can make the app way more awesome! We'd love to hear from you, please contact us at support@spocket.co!

2023年10月16日

Prinz was professional and immediately helped me with my inquiry. He didn't make me wait long at all and answered my questions clearly. He gets a definite 5-star rating.

One improvement for Spocket to consider would be regarding pricing settings for products. It would be very handy to be able to set supplier-specific rules instead of only global rules for all products. Also once you have set a price, you cannot update it in Spocket and have to individually update each price in Shopify manually. Hopefully, these changes can be implemented in the near future.

Another annoying feature is that not all suppliers update the shipping information
(long after the processing time has passed) and you have to chase them to find out if they shipped an item or not. It would be wonderful if Spocket ensured that suppliers met these basic conditions to save all of us time :)

InspirationIncluded
カナダ
アプリの使用期間:7ヶ月
Spocketが返信しました 2023年10月20日

Hello InspirationIncluded! Thanks for your feedback! We’re truly grateful for your comments about Prinz and will make sure we share your compliments with him! Meanwhile, we have forwarded your feedback to our developer team and see what can be done in the future. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

2019年3月17日

I use this app to help with my drop shipping. It does what it says it will do. It needs better selection of clothes to choose from. Even though, I am pleased with this app.

Blackthorn Attire
アメリカ合衆国
アプリの使用期間:7ヶ月
2022年11月25日

Leah is polite and professional in answering my questions. She was quick to reply and HONEST about my concerns. I'm only starting to use the service and may want an annual plan while it's discounted. I found out there are no refunds after the free trial period. Something I need to consider.

Bodypos.shop
アメリカ合衆国
アプリの使用期間:7ヶ月
Spocketが返信しました 2022年11月26日

Awesome! We are happy to hear that Leah was able to resolve all your concerns. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. - Erwin

2020年2月16日

I think there are not as many products for pets. I feel it is limited for my niche. Could use more customer support and also email updates on products related to my store's niche instead of other random products that are not relevant.

t-shirtSquare
アメリカ合衆国
アプリの使用期間:7ヶ月
Spocketが返信しました 2020年2月18日

Thanks for the feedback! Definitely noted on adding more pet products. Regarding customer support, we aim to provide the best, although sometimes the number of requests per day can be quite a lot and so it takes a bit of time to attend to everybody. We hope you can understand. But we'll definitely be better at managing messages from merchants in the future!

2020年2月3日

My niche is difficult to find products for in many dropshipping sites, but Spocket has done a great job really diversifying the kinds of products they offer and having something for every niche. The only reason I don't have five stars is that I want to be able to contact the vendors, even if it is not directly, but if there is an issue with a product there is no communication, only a refund. Overall very user-friendly site and great products!

Lovely Cactus
アメリカ合衆国
アプリの使用期間:7ヶ月
Spocketが返信しました 2020年2月3日

Are we the chosen one in your perspective? We're definitely staying tuned. In any case, thanks so much for your feedback and for raising the issue with suppliers. We do have our reasons relating to confidentiality in terms of giving our merchants direct contact with our suppliers, but this is something that can be considered and explored. Perhaps it'll reap positive results, who knows?

2021年12月30日

I love everything about the Spocket App. It'd be appreciated if they allow sourcing of products for every paid customer though. However, their support team is very helpful, calm, and understanding. Shoutout to Russel, your support was greatly appreciated.

GBS General Store
アメリカ合衆国
アプリの使用期間:7ヶ月
Spocketが返信しました 2022年1月2日

Your feedback is important to us and we greatly appreciate it! We're happy to provide you with excellent support and you can rest assured that we will always do our best to make your experience great! Thank you for using Spocket! -John