Spocket: USA & EU Dropshipping

The Shopify App store advertises that there is a free plan, not trial, for Spocket but after i installed and created the account, it asked me 3 questions then wouldn't let me continue without choosing a plan that you have to pay for. It does offer the 14 day free trial for all their plans.

I don't know much about it. I just got up here and I'm trying to understand how it work so I can't say too much right now. Based on my experience with your platform have no experience no knowledge about this. I'm learning right now.

BEWARE of this app. I downloaded the app only to see that most of the products on there are cheap junk and unsuitable for the standards of manufacturing I have for my website. I uninstalled the app the same day that I deleted it. However, they claim that uninstalling it was not enough to CANCEL the subscription after the trial period. They charged me $39.99 at the end of the trial period even though I never used the app even once, never set it up, nor sold any products from it. They claim this was made clear in the Terms and Conditions and refuse to give me a refund. However, with every other app I have ever used on Shopify, to uninstall it is enough to cancel the subscription or service and no additional cancellation was ever needed. This is intentionally misleading and manipulative. It was only after I went in and delinked the service from my PayPal account after discovering the charge that the consider it "canceled". EXTREMELY DISHONEST AND INFLEXIBLE COMPANY. I DO NOT RECOMMEND.

Just hope you never have an issue with them. I did not recall purchasing a year membership and as soon as it was deducted from my account I contacted Spocket to see if it were possible to receive a refund. One of the reps said they would get back to me in 48 hours. I never heard back. I contacted them again and over several conversations, not only was nothing resolved but they also stopped answering me, which I consider very disrespectful. I would not work with them again and would recommend Zendrop or Syncee for someone looking to dropship as they have better customer service.

The website freezes a lot.

False advertising from the getgo. Company states that there is a free plan but after you install the app and give them your email address and other details, you cannot access anything without selecting a paid plan. So there is NO FREE PLAN at all as advertised. Why on earth would I ever consider signing up for a paid plan with a company whose first action with me is to lie and falsely advertise in order to get my details?

If you do not want to offer a free plan, that is your prerogative. But then remove that statement from your listing on the Shopify App Store!

Update: These people constantly spam you with emails and phone calls if you leave a review, trying to get you to change the review. SPAMMING ME WILL NOT HELP YOUR CASE! REMOVE MY EMAIL ADDRESS AND MY PHONE NUMBER FROM YOUR DATABASE WITH IMMEDIATE EFFECT. THE NEXT CONTACT I RECEIVE FROM YOU WILL RESULT IN ME REPORTING YOU TO SHOPIFY AS A SPAMMER

pas sérieux ! attention à tous !! ils prélévent même quand vous êtes désabonnés.
Contacté mais je n'ai pas de réponse. Malgré ma désinscription et en allant sur le compte spocket je constate que notre compte est toujours actif et il est impossible de se déconnecter.
Des pratiques inacceptable et une application validée par Shopify. Il serait essentiel que shopify puisse vérifier les applications qu'ils valident. Je constate que nous sommes nombreux à rencontrer ce problème (voir les commentaires de la fiche)

I used Spocket for over a year on the unicorn plan connected to a Shopfiy store. For us, some orders get processed fast, with no issues BUT too many don't. The main issue are the Sellers on the platform. Sellers don't seem to keep their inventory up to date. As a result, orders we receive end up not getting fulfilled in one way or another. Also, response time from Sellers is very slow which mean's customers have to wait for a long time only to get a response that item is not available! Spocket support is there (which is good) but they too must wait for Seller and can't do much other than wait. Sometime Seller cancels order without any reason! Also, when the sync is lost between Spocket and Shopify, it leaves inventory info inaccurate on Shopify. There don't have a tool to fix this.

I hope Spocket cleans up and kicks the slow responding Sellers off the platform very soon and addresses the Sync issue otherwise I will stop using them. I am not waiting for them and looking to find a better platform.

no free plan

business owners, I know you're excited about the potential and excitement of a new side hustle/ additional income etc. Do your self a favor and don't deal with this company. You've been warned. Your profit margins are none existent, the processing and delivery times are inconsistent. They will fight you to cancel a membership even if it's within the same month you were charged.
If you're wondering why so many 5 stars for a company that is so horrible? The customer reps are professional and friendly. The company's policy are self serving. Their response to my request on my refund is that "you won't be charge after November 2024" ... What? It's December 2023. How is this a company even in business?
Consumer protection ? Where?

12/23/2023-response to reply; a representative reached out and is requiring a phone conversation. I’ve already stated that email is my best contact method with this company. The email also stated that they wanted to explain the refund policy to me….. there’s no respect for my time or best contact method. Any company with the intention of doing the right thing for their clients would resolve the issue ASAP. These people are literally stealing money. I don’t feel comfortable deleting the app because they may turn around and say they can’t do anything about it. So disturbing! Over $300 for the annual fee and they don’t want to refund it. it hasn’t been months, it’s not unreasonable to process a full refund.

12/29- Still No Refund… They are still unwilling to communicate via email. I’m Different “managers” reach out asking to speak in the phone to explain the policy…. There isn’t a level of service where one person would own the issue until it’s resolved… you’re basically a hot potato no one knows hot to deal with. They’re just hoping I’ll go away.