レビュー (5,414)

総合評価
4.7
評価レベルごとの件数
  • 評価の82%は5つ星です
  • 評価の10%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の5%は1つ星です
編集日:2019年1月12日

I was happy to locate products shipping from the USA - some of the brands take forever to ship or update tracking almost not worth it when you have customers asking where their stuff is........quantities aren't always updated either and have left me canceling orders due to lack of inventory. Although Spocket did reach out I have continued to have the same slow shipping problems and have contacted them on multiple occasions regarding tracking information. Customer service is everything as well as prompt shipping times - PLEASE hold your vendors accountable on the listed shipping speed -or remove it entirely! Currently 1 order open and going on day 3 with no tracking - these are not made to order products (this is probably the 4th time same problems) I will be removing these products. The overall app has decent products that I would continue selling if they can work out the kinks with some of their vendors

Update 1/11/19: Removed Spocket products from my store - canceled my paid service - my orders that were placed on 12/31 still had not shipped as of 1/10! After several attempts to get Spocket to contact the vendor finally it started tracking shipping.

Another order on placed 1/2/19 - Still No Update from the Vendor on what the delay is... Still no tracking info - I had to refund the order. I have had issues with 75% of my orders either shipping delays, out of stock products.

Snipsandsnails
アメリカ合衆国
アプリの使用期間:約1年
2023年3月24日

Make sure you are aware of this app. Customer service and cancellation systems are broken. I don't understand how they got over four-star reviews.

In February, I joined the annual plan as they advertised EU or US products. But they have cheap products that are mostly made in China. So I want to cancel the membership and refund my money. In the beginning, they said they would email me back with the resolution. However, there was no response for more than 10 days even though I emailed several times after that.

So I filed a claim with Paypal through their website but was disappointed the case was resolved in the seller's favor.

As a result, they canceled my annual membership and kept the money. So I emailed Spocket that since they didn't refund the money my account should be active until the annual membership period. My request was rejected. Despite paying a full year's membership fee, my account was closed. There must be something wrong with their policy. I feel that this is an unfair and unjust decision. I was expecting a refund but instead my account was closed. I hope that Spocket will reconsider their policy and treat all customers fairly.

Mooncrumbs
アメリカ合衆国
アプリの使用期間:約1年
Spocketが返信しました 2023年3月24日

We make it a point to be known for customer service, so this situation caught us off guard, and we would love to learn more about what specifically happened. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Spocket

2020年10月2日

Since this is my first experiment with dropshipping, I will say that it was a painless experience to set up. :-)

TajiMilele
アメリカ合衆国
アプリの使用期間:9ヶ月
Spocketが返信しました 2020年10月3日

Appreciate the feedback! We hope to be able to give you an excellent experience within our platform. Thank you for being with us!

編集日:2020年3月25日

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StyleJorry
サウジアラビア
アプリの使用期間:16日
Spocketが返信しました 2020年3月27日

It looks like you left us a review in another language. We really appreciate you being a customer and helping to share the word about us.

2020年5月26日

A very good app, quality products. Some more suppliers from Europe may be added. But recommend it better than that other dropshipping website.

SmartBot
ベルギー
アプリの使用期間:9ヶ月
Spocketが返信しました 2020年5月30日

We appreciate your feedback and you can rest assured that our team is working hard to add even more EU suppliers in the coming weeks! Thank you for the recommendation!

2023年1月6日

Whatever if you start or grow you find what you need.
Excellent app and experience with the instant support, if you need something Russel is there for you!

I mean the others too...

t-chanv
カナダ
アプリの使用期間:16日
Spocketが返信しました 2023年1月6日

Delightful! We are delighted that Russel was able to assist you with your inquiries in a timely manner. This is what we want you to feel. We are always available to help you, so please do not hesitate to contact us! - Erwin

2022年4月27日

Vash was very helpful sorting out my issues. It will be a couple months before my store goes live. I was subscribed and wished to not be billed while my store was not live. Vash took care of getting the billing stopped. No problem! William

TheOnlineMerch
アメリカ合衆国
アプリの使用期間:16日
Spocketが返信しました 2022年4月27日

It is you who reached out to us quickly that helped us resolve your issues right away. Please know that we are here to help you out and we truly appreciate you sharing your experience. Thank you for your trust! - AJ

2021年6月2日

GREAT SELECTION OF PRODUCTS. LOVE THE SHIPPING TIMES AND COST OF PRODUCTS. IT IS VERY EASY TO USE AND INTEGRATES WELL WITH MY STORE

MRKC SWAG
アメリカ合衆国
アプリの使用期間:16日
Spocketが返信しました 2021年6月2日

Awesome! Glad you're enjoying our features. There are more quality selections to come soon so keep a look out! Thanks for using Spocket! -John

2020年10月22日

Really amazing products!! Good descriptions on products. Good support chat/Good interface. good fotos highly recommend this app.

Eshop
イギリス
アプリの使用期間:16日
Spocketが返信しました 2020年10月24日

Appreciate the feedback and your recommendation! We're happy you are enjoying the amazing selections we currently have. Expect to see even more in the future! Thanks for using Spocket!

2023年5月2日

Helppo käyttää ja tarvittaessa saanut apua erittäin nopeasti. Asiantuntevat asiakaspalvelijat vastanneet kysymyksiin.

Violette
フィンランド
アプリの使用期間:9ヶ月
Spocketが返信しました 2023年5月2日

Pyrimme aina innovoimaan ja tarjoamaan sinulle parasta mahdollista palvelua. Kiitos, että jaoit kokemuksesi joukkueen kanssa. Ota meihin yhteyttä 24/7 chat-kanavamme kautta tai voit lähettää meille sähköpostia osoitteeseen support@spocket.co - Abigail