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GREAT!!!! They are great to deal with and very helpful.. LETS HOPE I CAN MAKE SOME SALES!!!!!!!!!!!!!!!!!!!
Hi there! We are happy to know that you are enjoying your experience. We hope you'll get your first sale soon! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I honestly don't know how this app has so many positive reviews. If you care about your customers and the reputation of your company, DO NOT DO BUSINESS WITH SPOCKET! They'll happily take your money every month but the few times you get an order through them, there is always an issue. From the items being faulty or defective, items always out of stock or randomly disabled from your shop, the shipping times taking too long, Items being priced way too high, random fees, to the supplier completely dipping out on you without any warning making you and your company look stupid. Just Terrible all around. I have wasted too much money here. You have been warned.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! -Erwin
I'm going to start my free trial and so far so good I don't have any complaint. I'm getting to like this app without any hassle.
Welcome to Spocket! We're looking forward to assisting you anytime just in case you have any questions and we'll gladly help out!
I enjoy all of the nice quality products that spocket has to offer. There website is easy to navigate. Description is easy to read. Easy to use.
Appreciate the feedback! We love providing quality products and an easy to use interface. Glad you are enjoying Spocket! Thank you for trusting our services!
This app is not meant for you to make lots of money. It is designed to make the app owners and suppliers money. You have little choices in products and the prices are typically set at a percentage that prices you out of the market.
The plan prices are average, I can't say they are super expensive or cheap.
They don't properly vet the suppliers as many of them are simply dropshipping products as well, communication with many of them was more difficult then it should have been (2-3 weeks) and when you inquire about this to Spocket, sometimes I wouldn't hear back from them at all!? In the end, I would have to send follow-up emails to Spocket to remind them..
There IS money in dropshipping but this isn't it.
We're sorry to hear about your experience! We understand and respect your views and opinion regarding our platform. We do have more than a million products and thousands of suppliers right now but all our suppliers are required to provide a 25-35% profit margin on all their listings. If you feel this is not being provided, we're more than happy to get it rectified. It is definitely unacceptable to not get the proper customer service you deserve. Rest assured that we will not tolerate it! We'd like to know more details about your experience as we would like to make the necessary improvements and take the appropriate actions. We'll have one of our account managers contact you directly to sort out any concerns you may have. We appreciate your feedback!
I am happy to be back with Spocket. My inexperience and impatince did not allow me to truly use Spocket resourcefully. Will not happen again..
Welcome back to Spocket! We're so happy to have you with us again. Rest assured that we will be with you all the way! Thank you for trusting our services!
I used this app to find a new product for my store and it gave me more! very fast responds from the team and the quality is just great!
Good app for dropshipping . They are available 24/7.The staff is helpful and knowledgeable. I love spocket.
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to provide you with the best app you can use for dropshipping and rest assured that we'll keep on striving. Have a wonderful day! - Erwin
The Customer support is the best I have ever witnessed. Also they have a big library of products! I spoke a lot with Jam, and she was so sweet! She gave me 1 month free trial because this is my first online store and I am very unexperienced!
Thank you for taking the time to share your Spocket experience. Jam and our team are delighted to hear that you are pleased with the assistance provided. We hope to see you again very soon. - Irene
Customer Service is fantastic. Selection is good and changes/updates frequently. I wish they would secure their suppliers for longer periods of time. It is frustrating to have product disappear in the middle of ad campaigns.
Thanks for sharing your thoughts! We will definitely be passing this on to the team for feedback but glad you think our product selection is satisfactory.