レビュー (6,828)

総合評価
4.7
評価レベルごとの件数
  • 評価の84%は5つ星です
  • 評価の9%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の5%は1つ星です
2024年5月31日

Just hope you never have an issue with them. I did not recall purchasing a year membership and as soon as it was deducted from my account I contacted Spocket to see if it were possible to receive a refund. One of the reps said they would get back to me in 48 hours. I never heard back. I contacted them again and over several conversations, not only was nothing resolved but they also stopped ...

GInThePark
アメリカ合衆国
アプリの使用期間:2年弱
Spocketが返信しました 2024年6月23日

We're taking your feedback to heart and are working to improve our processes to prevent similar issues in the future. We'll make sure that our customer service team is more ...

編集日:2020年5月18日

UPDATE: John gave me a call and said: "I saw your review and I MIGHT be able to give you your $99 back if you remove your review you left us."

MIGHT!?

My review I left on May 16th:
Can I give negative stars!? Horrible service. They take WEEKS to help you. By the time they help you, you've already lost out of sales. Going with another app.

PursePeace
アメリカ合衆国
アプリの使用期間:2年以上
Spocketが返信しました 2020年5月23日

We're sorry to hear about that! We would be more than happy to resolve your concerns for you. Please reach out to us at support@spocket.co and we will gladly do our best to ...

編集日:2020年8月16日

Every company's greatest assets are its customers. You would expect even the starter package would give you access to support, after all, more than 30% of clients choose to invest instantly after chatting live with a support agent, who helps them decide if your service is really what they need. Spocket limits chat support to pro and empire users which is why we had to give this a one star. The ...

EK2.ca, Inc
カナダ
アプリの使用期間:2年以上
Spocketが返信しました 2020年8月17日

Thank you for your feedback! We appreciate the willingness to work with us in further improving our platform. Your opinions and comments about our app are certainly ...

2019年3月30日

They are refusing to cancel my subscription and stop charging me until I submit feedback and tell them more about why I want to cancel. Extremely predatory and unethical. If a customer tells you that they want to cancel their subscription, you cancel it - period. You don't hold their credit card information hostage until you get something in return.

Pupperology
アメリカ合衆国
アプリの使用期間:約2年
Spocketが返信しました 2019年4月8日

Thank you for taking the time to leave us a feedback. We apologize if you felt that you were not given a choice to cancel your subscription. We want to assure you that this ...

編集日:2024年1月4日

Based on my professional experience, I cannot recommend using Spocket. Despite paying $698 for the subscription, I found that many of the suppliers I used on the app were not compliant with their processing or shipping times. Some claimed to be based in the US but were not, and reaching out to support was often unhelpful. While the support team was friendly, they could only message the supplier ...

VacationGrabs
アメリカ合衆国
アプリの使用期間:約2年
Spocketが返信しました 2020年6月21日

Thank you for the feedback! We are happy to have you with us. Please know that our support is available for you anytime in case you need any help. Just reach out to our 24/7 ...

2021年11月18日

I wouldn't recommend this app. Gave them a chance working with them over a year and the experience has not been good. The customer reps treat sellers as if we are not customers and pay a service fee as well as the purchase of

BuildToBlossom
アメリカ合衆国
アプリの使用期間:約2年
Spocketが返信しました 2021年11月20日

Thank you for letting us know your feedback! It really saddens us to know you feel that way now after working with us for so long. We're so sorry for any dissatisfaction we ...

2022年11月22日

VERY UNRELIABLE! I have had to cancel several of my orders due to no inventory to Fullfill the orders, yet the inventory shows there is product. All they can say is: we will investigate but keeps happening!! How are you supposed to put your name on their products If they can't Fullfill? Save yourself money and find a more reliable drop shipper. I should of cancel the first time it happened but ...

Cork & Leaf
アメリカ合衆国
アプリの使用期間:2年弱
Spocketが返信しました 2022年11月23日

We're very sorry to hear about your experience but thank you for sharing it! Our sincerest apologies if we were not able to meet your expectations at this time. One of our ...

編集日:2019年1月22日

Update Review posted 1/22/2019

1) I still have not received a refund (as was communicated to me on one order - although they have since terminated that specific vendor from their system for not meeting Spocket's guidelines)
2) I still have not received an RMA for the 2nd order

At least I took care of my two clients with a refund on my side. Very disappointed that Spocket never followed through.

...

TrendyBracelets.Biz
アメリカ合衆国
アプリの使用期間:2年弱
Spocketが返信しました 2019年4月8日

Thanks so much for the taking the time to leave a review and for letting us know about your situation! First, we truly would like to apologize if you did not get the level of ...

編集日:2023年7月17日

I have used Spocket for the last 2 years, and at first their team was great at finding solutions. Very helpful, as well as respectful, and understanding. However, this last annual membership has not even come close to the rating I first submitted thus, the update. These past several months have just been horrible. Not any real resolutions, and the search product is showing a rather limited supply ...

HeavenAh Organics
アメリカ合衆国
アプリの使用期間:2年弱
Spocketが返信しました 2022年10月11日

Thanks for the awesome feedback! It's part of our goal to continue to empower you towards success. We'll keep on adding more products for you to choose from. Reach out to us ...

編集日:2022年1月17日

How do i put this? this app have great customer support, amazing people that will work with you.
But, why in the world would you have so many unreliable suppliers, that lie about processing time, shipping time and bogus so called shipping partners just to buy time, because they are drop shippers themselves and not manufacturers. you advertise shipping from the us and short processing time make ...

Savings Lord
アメリカ合衆国
アプリの使用期間:2年弱
Spocketが返信しました 2021年12月12日

Thank you for sharing your experience with us! Please know that we will not tolerate any suppliers that do not adhere to their advertised processing + shipping time and those ...